What does a person do if microsoft word won't open on the macbook air?

so ive downloaded the microsoft office and i tired using word. but then went to open it and it wont open up the program what do i do?

Good!
Next, if you can open any Office program (enough to get to its menu), do Help > Check for Updates.
There are plenty of updates out there, since it's been so long since the original release.
If you cannot open any Office program enough to get to the menu, see if you can find the Microsoft Office Updater in the Finder and execute it directly.

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    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4
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    Code[1]: 0x00000000
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    2 com.apple.CoreFoundation 0x902a5a42 CFRunLoopRunInMode + 61
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    11 com.apple.Safari 0x000a97da 0x1000 + 690138
    12 com.apple.Safari 0x000a9701 0x1000 + 689921
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    2 com.apple.WebCore 0x0105032d
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    3 com.apple.WebCore 0x0100abae
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    4 libSystem.B.dylib 0x90023d67 pthreadbody + 84
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    2 com.apple.CoreFoundation 0x902a5a42 CFRunLoopRunInMode + 61
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    4 com.apple.Foundation 0x9fb7c203 -[NSConcreteFileHandle
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    8 com.apple.CoreFoundation 0x902a5a42 CFRunLoopRunInMode + 61
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    2 com.apple.Syndication 0x9b641966 -[AsyncDB _run:] + 181
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    edi: 0x0d5e9680 esi: 0x0d5e9ef0 ebp: 0xb02a15e8 esp: 0xb02a1580
    ss: 0x0000001f efl: 0x00000246 eip: 0x9fb3de13 cs: 0x00000017
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    Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x545000 - 0x60cfff com.apple.JavaScriptCore 4525.26
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    Versions/A/JavaScriptCore
    0x663000 - 0x741fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x1008000 - 0x15fbfff com.apple.WebCore 4525.26 (4525.26.6) /
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    CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x9eb20000 - 0x9eb3efff com.apple.openscripting 1.2.7 (???) /System/
    Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
    OpenScripting.framework/Versions/A/OpenScripting
    0x9eb50000 - 0x9eb67fff libGL.dylib /System/Library/Frameworks/
    OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x9eb72000 - 0x9ebcafff libGLU.dylib /System/Library/Frameworks/
    OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x9ebde000 - 0x9ebf4fff com.apple.CoreVideo 1.4.2 /System/Library/
    Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x9ec04000 - 0x9ecf1fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x9ecf3000 - 0x9f0a7fff libLAPACK.dylib /System/Library/Frameworks/
    Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/
    A/libLAPACK.dylib
    0x9f0d4000 - 0x9f4ddfff libBLAS.dylib /System/Library/Frameworks/
    Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/
    A/libBLAS.dylib
    0x9f517000 - 0x9f52dfff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x9f532000 - 0x9f5dbfff com.apple.QD 3.10.27 (???) /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    QD.framework/Versions/A/QD
    0x9f601000 - 0x9fa56fff com.apple.CoreGraphics 1.258.82 (???) /System/
    Library/Frameworks/ApplicationServices.framework/Versions/A/
    Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x9faed000 - 0x9fd25fff com.apple.Foundation 6.4.12 (567.42) /System/
    Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x9fe37000 - 0x9ff7dfff com.apple.AddressBook.framework 4.0.6 (490) /
    System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo, 2 GHz, 512 MB
    Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86),
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    Parallel ATA Device: MATSHITADVD-R UJ-857
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to
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    Sure:
    Thread 4 Crashed:
    0 com.apple.Foundation 0x9fb3de13 _NSRaiseError + 227
    1 com.apple.Foundation 0x9fb64c57 +NSException raise:format:+ 57
    2 com.apple.Foundation 0x9fbf4582 _NSFileHandleRaiseOperationException + 142
    3 com.apple.Foundation 0x9fb7b2fc -\[NSConcreteFileHandle readDataOfLength:\] + 492
    4 com.apple.Foundation 0x9fb7c203 -\[NSConcreteFileHandle readDataToEndOfFile\] + 41
    5 com.apple.Foundation 0x9fb7b96f -\[NSHTTPCookieDiskStorage (NSInternal) _saveCookies\] + 336
    That bit there

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    Error Signature:
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    Date/Time: 2012-11-13 05:31:43 -0800
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
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    Crashed Module Version: 14.1.0.110310
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    Thread 0 crashed:
    #  1  0x41328e3e in _MsoFLoadControl + 0x0000078E (MicrosoftOffice + 0x002dbe3e)
    #  2  0x4132c0a1 in _MsoFLoadControl + 0x000039F1 (MicrosoftOffice + 0x002df0a1)
    #  3  0x3e74b7c8 in __mh_execute_header + 0x000207C8 (Microsoft Word + 0x000207c8)
    #  4  0x432fe435 in _SendMessageA + 0x0000010E (WLMUser + 0x00034435)
    #  5  0x432d7baa in _SetFocus + 0x0000018F (WLMUser + 0x0000dbaa)
    #  6  0x432d6f4f in _DefWindowProcA + 0x00001EDA (WLMUser + 0x0000cf4f)
    #  7  0x432d7046 in _EnumWindows + 0x0000003F (WLMUser + 0x0000d046)
    #  8  0x432d73da in _EnumWindows + 0x000003D3 (WLMUser + 0x0000d3da)
    #  9  0x432d7630 in _EnumWindows + 0x00000629 (WLMUser + 0x0000d630)
    # 10  0x432d789c in _EnumWindows + 0x00000895 (WLMUser + 0x0000d89c)
    # 11  0x432d7a09 in _EnumWindows + 0x00000A02 (WLMUser + 0x0000da09)
    # 12  0x432e83f6 in _EndDeferWindowPos + 0x00000990 (WLMUser + 0x0001e3f6)
    # 13  0x432dcc3f in _DefFrameProcA + 0x00000DE3 (WLMUser + 0x00012c3f)
    # 14  0x43303a2a in _AfxShowWindow + 0x0000019A (WLMUser + 0x00039a2a)
    # 15  0x3e7535e6 in __mh_execute_header + 0x000285E6 (Microsoft Word + 0x000285e6)
    # 16  0x3e72e4a5 in __mh_execute_header + 0x000034A5 (Microsoft Word + 0x000034a5)
    # 17  0x4339844b in __WlmMain + 0x00000061 (WLMKernel + 0x0000744b)
    # 18  0x3e72dbf5 in __mh_execute_header + 0x00002BF5 (Microsoft Word + 0x00002bf5)
    # 19  0x3e72dba6 in __mh_execute_header + 0x00002BA6 (Microsoft Word + 0x00002ba6)
    X86 Thread State:
    eax: 0x00000000  ebx: 0x00256980  ecx: 0x00000018  edx:0x00000003
    edi: 0x00000068  esi: 0x002de238  ebp: 0xbfffbf18  esp:0xbfffbef0
      ss: 0x00000023  eip: 0x41328e3e   cs: 0x0000001b   ds:0x00000023
      es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags:0x00010246
    Thread 1:
    #  1  0x93178382 in ___kevent + 0x0000000A (libSystem.B.dylib + 0x00027382)
    #  2  0x93177f59 in __dispatch_queue_invoke + 0x000000A3 (libSystem.B.dylib + 0x00026f59)
    #  3  0x93177cfe in __dispatch_worker_thread2 + 0x000000F0 (libSystem.B.dylib + 0x00026cfe)
    #  4  0x93177781 in __pthread_wqthread + 0x00000186 (libSystem.B.dylib + 0x00026781)
    #  5  0x931775c6 in _start_wqthread + 0x0000001E (libSystem.B.dylib + 0x000265c6)
    X86 Thread State:
    eax: 0x0000016b  ebx: 0x931789d6  ecx: 0xb0080d5c  edx:0x93178382
    edi: 0xa03ee1ec  esi: 0xb0080ed8  ebp: 0xb0080ef8  esp:0xb0080d5c
      ss: 0x00000023  eip: 0x93178382   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246
    Thread 2:
    #  1  0x93177412 in ___workq_kernreturn + 0x0000000A (libSystem.B.dylib + 0x00026412)
    #  2  0x931775c6 in _start_wqthread + 0x0000001E (libSystem.B.dylib + 0x000265c6)
    X86 Thread State:
    eax: 0x00100170  ebx: 0x93177609  ecx: 0xb0102f6c  edx:0x93177412
    edi: 0x010001f8  esi: 0xb0103000  ebp: 0xb0102fc8  esp:0xb0102f6c
      ss: 0x00000023  eip: 0x93177412   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000286
    Thread 3:
    #  1  0x93151c0e in _mach_wait_until + 0x0000000A (libSystem.B.dylib + 0x00000c0e)
    #  2  0x931f1b50 in _sleep + 0x0000003F (libSystem.B.dylib + 0x000a0b50)
    #  3  0x40dd519a in _MerpCreateSession + 0x00000B3F (merp + 0x0000319a)
    #  4  0x40dd4866 in _MerpCreateSession + 0x0000020B (merp + 0x00002866)
    #  5  0x40dd47f1 in _MerpCreateSession + 0x00000196 (merp + 0x000027f1)
    #  6  0x40dd5d8e in _MerpCreateSession + 0x00001733 (merp + 0x00003d8e)
    #  7  0x9317f259 in __pthread_start + 0x00000159 (libSystem.B.dylib + 0x0002e259)
    #  8  0x9317f0de in _thread_start + 0x00000022 (libSystem.B.dylib + 0x0002e0de)
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    eax: 0xffffffa6  ebx: 0x931d92e4  ecx: 0xb0184a4c  edx:0x93151c0e
    edi: 0x00000121  esi: 0x41978390  ebp: 0xb0184ab8  esp:0xb0184a4c
      ss: 0x00000023  eip: 0x93151c0e   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000206
    Thread 4:
    #  1  0x9317faa2 in ___semwait_signal + 0x0000000A (libSystem.B.dylib + 0x0002eaa2)
    #  2  0x92b625cc in +[NSThread sleepForTimeInterval:] + 0x0000007B (Foundation + 0x000a05cc)
    #  3  0x408e31a9 in _RegisterWindowForMouseMoveEvents + 0x000003EC (MicrosoftComponentPlugin + 0x0000c1a9)
    #  4  0x92ad84c4 in -[NSThread main] + 0x0000002D (Foundation + 0x000164c4)
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    #  6  0x9317f259 in __pthread_start + 0x00000159 (libSystem.B.dylib + 0x0002e259)
    #  7  0x9317f0de in _thread_start + 0x00000022 (libSystem.B.dylib + 0x0002e0de)
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    eax: 0x0000014e  ebx: 0x931ab916  ecx: 0xb0206ccc  edx:0x9317faa2
    edi: 0x00205770  esi: 0xb0206d38  ebp: 0xb0206d08  esp:0xb0206ccc
      ss: 0x00000023  eip: 0x9317faa2   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246
    Thread 5:
    #  1  0x93177412 in ___workq_kernreturn + 0x0000000A (libSystem.B.dylib + 0x00026412)
    #  2  0x931775c6 in _start_wqthread + 0x0000001E (libSystem.B.dylib + 0x000265c6)
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    eax: 0x00100170  ebx: 0x93177609  ecx: 0xb0288f6c  edx:0x93177412
    edi: 0x010001c0  esi: 0xb0289000  ebp: 0xb0288fc8  esp:0xb0288f6c
      ss: 0x00000023  eip: 0x93177412   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000286
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    0: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    1: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    2: Microsoft Word (14.0.0.100825 Reg=en Loc=0x0409): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
    3: mbukernel (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbukernel.framework/Versions/14/mbukern el
    4: MicrosoftSetupUI (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftSetupUI.framework/Versions/14/ MicrosoftSetupUI
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    6: Netlib (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Netlib.framework/Versions/14/Netlib
    7: MicrosoftOLE (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLE.framework/Versions/14/Micr osoftOLE
    8: MicrosoftOLEAutomation (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLEAutomation.framework/Versio ns/14/MicrosoftOLEAutomation
    9: merp (2.2.4.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/merp.framework/Versions/14/merp
    10: MSXML (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MSXML.framework/Versions/14/MSXML
    11: MicrosoftOffice (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOffice.framework/Versions/14/M icrosoftOffice
    12: OfficeArt (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/OfficeArt.framework/Versions/14/OfficeA rt
    13: MicrosoftOleo (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOleo.framework/Versions/14/Mic rosoftOleo
    14: MicrosoftMathFont (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMathFont.framework/Versions/14 /MicrosoftMathFont
    15: MicrosoftChartPlugin (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftChartPlugin.framework/Versions /14/MicrosoftChartPlugin
    16: MicrosoftPTLS (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftPTLS.framework/Versions/14/Mic rosoftPTLS
    17: MsgrLibClient (8.0.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MsgrLibClient.framework/Versions/14/Msg rLibClient
    18: MBURibbon (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MBURibbon.framework/Versions/14/MBURibb on
    19: MViewLib (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MViewLib.framework/Versions/14/MViewLib
    20: WLMUser (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMUser.framework/Versions/14/WLMUser
    21: WLMGraphicsDevice (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMGraphicsDevice.framework/Versions/14 /WLMGraphicsDevice
    22: WLMKernel (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMKernel.framework/Versions/14/WLMKern el
    23: Gfx (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Gfx.framework/Versions/14/Gfx
    24: SmartArt (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/SmartArt.framework/Versions/14/SmartArt
    25: MicrosoftCloudServices (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftCloudServices.framework/Versio ns/14/MicrosoftCloudServices
    26: mbustrings (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbustrings.framework/Versions/14/mbustr ings
    27: mbulocale (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbulocale.framework/Versions/14/mbuloca le
    28: wlmstrings (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/wlmstrings.framework/Versions/14/wlmstr ings
    29: CocoaUI (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/CocoaUI.framework/Versions/14/CocoaUI
    30: MicrosoftOfficeDRM (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOfficeDRM.framework/Versions/1 4/MicrosoftOfficeDRM
    31: ThreadPool (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/ThreadPool.framework/Versions/14/Thread Pool
    32: MicrosoftMenuLibrary (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMenuLibrary.framework/Versions /14/MicrosoftMenuLibrary
    33: StdUrlMoniker (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/StdUrlMoniker.framework/Versions/14/Std UrlMoniker
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    176: Quartz (1.5 Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
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    195: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    Operating System Information
    Operating System: Mac OS X 10.6.8 (Build 10K549)
    CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
    gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
    gestaltSystemVersion err = 0, result = 0x1068
    Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280
    Microsoft Application Information:
    Error Reporting UUID: 3F516802-AEA7-42A8-9F3B-93311230EF70
    Time from launch: 0 hours, 0 minutes, 0 seconds
    Total errors on this client: 11

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