What does apple cover under their one year worrenty

I'm just wondering what they cover from their 1 year warranty u get after u buy it, do they cover broken screens, also do u get a new one when u take it in or is it a refurbished iPod with their warranty?

Like most any warranty on most any product, they cover manufacturer defect.
Damage is not covered.
You can get new or refurbed as a replacement - you do not get a choice.

Similar Messages

  • What does Apple Care+ cover for accidental?

    I plan on getting the extra coverage, what does it cover? When they say it covers accidental coverage for $79 fee, what damage is covered under that?
    Note: I plan on buying the coverage for the iPhone 6

    From http://www.apple.com/legal/sales-support/applecare/applecareplusnaen.html:
    3.2 Accidental Damage from Handling
    If during the Plan Term you submit a valid claim notifying Apple that the Covered Device has failed due to accidental damage from handling (“ADH”), Apple will, subject to the service fee described below, either repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or (ii) exchange the Covered Device with a replacement product that is new or equivalent to new in performance and reliability (both individually known as a “Service Event”). ADH coverage will expire and all of Apple’s obligations to you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when Apple, as a result of ADH claims, has provided to you two (2) Service Events. ADH coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g. drops and liquid contact) that arises from your normal daily usage of the Covered Device as intended for such Covered Device. ADH coverage does not include (a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, (b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or (c) any resultant damage to the Covered Device that arises from one or more conditions described in Section 3.2(a) or (b). Apple may ask you to provide an explanation of where and when the accident occurred with a detailed description of the actual event. Apple will deny your claim if you fail to pay the service fee or fail to provide information relating to the accident when asked.

  • My cat likes to lick and chew on iPhone charging cables. What does Apple coat their cables with?

    My cat likes to lick and chew on iPhone charging cables. Only Apple cables, she is not attracted to any others in our home. Has anyone else had this happen.
    The Kindle and iPhone cables are right next to each other. She only likes the Apple cable leaving the Kindle cable untouched.
    What does Apple coat their cables with?
    Thanks in advance

    I'll go ahead and suggest it. My cat has chewed (and destroyed) the following:
    --two sets of my brother's Apple ear buds
    --two sets of my boyfriend's Apple ear buds
    --three sets of my own Apple ear buds
    -- one Macbook power cord ($80+ to replace)
    I went into the Apple store Friday to buy a new power cord. I said to the genius helping me, "I didn't even have that cord for a year.  Ye know what happened to it?"
    Genius said, "Your cat ate it?"
    They're aware of the issue!
    WTH secret ingredient is Apple using?  My story is no different than the others: cat leaves all other cords alone; seeks out and destroys Apple cords.
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  • HT1391 Recently my iPod touch 4th gen. was stolen. I have had it for two years, so I don't have a warranty on it anymore. I reported it to the police, but what will apple do? This one kid reported to them that his was stolen and they gave him a new one.

    Recently my iPod touch 4th gen. was stolen. I have had it for two years, so I don't have a warranty on it anymore. I reported it to the police, but what will apple do? This one kid reported to them that his was stolen and they gave him a new one. Will they do the same for me? Is there any other way I can get all my pictures from my iPod without iCloud set up? Would Apple be able to lock up my iPod so they cant use it at all? Please help me, thanks (:

    ipod touch lover wrote:
    Recently my iPod touch 4th gen. was stolen. I have had it for two years, so I don't have a warranty on it anymore. I reported it to the police, but what will apple do?
    Nothing... why would they do anything?
    Apple does not provide insurance and they are not law enforcement.

  • What does apple care cover on an iphone5s?

    What does apple care cover when it comes to muffled speakers?

    They will replace the iPhone for no charge if it is found to be defective. If the speakers were damaged by an accident or exposure to moisture it will cost you $79 USD to get a replacement.

  • Why is the sound of my new ipad cutting out intermittently and what does Apple recommend to solve the problem in lieu of any updates?

    Why is the sound of my new ipad cutting out intermittently and what does Apple recommend to solve the problem in lieu of any updates? All of a sudden without changing any settings, the audio on my NEW ipad cuts in and out on applications/ games, keypad noise and lock sounds. The rocker button only seems to work while the sound is intermittently being heard before, after a few seconds of noise not doing anything when sound goes off.
    This is highly frustrating as I've noticed others posting about such issues as far back as April. Anybody had the same thing happen to them? Is this likely software (ios6) or hardware issue? What are the solutions Apple???

    Apple has no physical stores of their own in Dubai, so unless you mean that you purchased from the online Apple Store for the UAE, you purchased from a dealer, who may or may not have been authorized. You can check the expiration date of the warranty on your iPad yourself by entering in the serial number here:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    If it does indeed show the warranty has expired, then what you need to do from here will depend on who you purchased the iPad from and when you really did purchase it. Perhaps you actually purchased it in August and are just misremembering? Check your receipt. If you confirm that you did purchase within the last calendar year, tell us exactly where you got it and we can probably offer advice.
    Regards.

  • What does Apple mean by "For best battery performance, leave your device connected to a power source until the restore is complete."

    I just recently returned an IPad air and exchanged it for another. I first set up this new one as a new IPad but then deleted all content and settings right away (since I wasn't getting the progress I had made in apps and games) in order to restore it from my previous IPad Air. I then checked after on how to backup via icloud and saw this line under the subtitle of how to restore from a backup, "For best battery performance, leave your device connected to a power source until the restore is complete." What does Apple mean by "for best battery performance"? Im just a bit worried of issues.
    p.s. And yes I did have it connected to the power. And the ios is the default ios for new IPad Airs.

    Welcome to the Apple Community.
    It only means you should restore whilst it is connected to a power supply, so that your battery doesn't go flat during the process.

  • What does doa cover. i mean i brought  a macbook 6 days back and it uses to restart  when its powerd off nd lid closed it has kinda defective power key also. can it be treated as doa

    what does doa cover. i mean i brought  a macbook 6 days back and it uses to restart  when its powerd off nd lid closed it has kinda defective power key also. can it be treated as doa

    DOA means different things to different manufacturers. For some DOA means it fails to work out of the box and will be replaced but if it worked out of the box and failed the next day it will be repaired. For other companies there is a liberal return policy - for Apple if you buy direct from Apple (online or an Apple store) you have 14 days to return. That means you can return a defective computer and then turn around and buy a new one.
    (I had a store manager try to get me to accept a repair on a computer with a bad keyboard out of the box. I refused and insisted on a full refund if she wasn't willing to replaced it.)

  • What does Apple have that compares to Adobe flash player ?

    What does Apple have that compares to Adobe Flash Player, I keep getting Blocked plugged message and it tells me to download Adobe Flash Player and when I do nothing happens.  Also when I purchased my iMac it came with Leopard osx system, last year I installed the Snow Leopard 10.6.3 system and since then cannot read CD's or DVD's from PC or my husbands new iMac with Mountain Lion system.

    There is no equivalent to Adobe's Flash Player. You either have it installed or not. For the reasons outlined below, Apple no longer sell Macs with Flash Player pre-installed, you have to obtain it from Adobe.
    Flash - Apple's official position:
    http://www.apple.com/hotnews/thoughts-on-flash/
    Flash v. HTML5
    http://www.streaminglearningcenter.com/articles/flash-player-cpu-hog-or-hot-tama le-it-depends-.html
    Apple may have more reasons behind not installing Flash by default other than the stated reason of ensuring that users always have the most up-to-date version. Having Flash installed can cut battery runtime considerably—as much as 33 percent in our testing. With a handful of websites loaded in Safari, Flash-based ads kept the CPU running far more than seemed necessary, and the best time I recorded with Flash installed was just 4 hours. After deleting Flash, however, the MacBook Air ran for 6:02—with the exact same set of websites reloaded in Safari, and with static ads replacing the CPU-sucking Flash versions.
    http://arstechnica.com/apple/reviews/2010/11/the-future-of-notebooks-ars-reviews -the-11-macbook-air.ars/3
    And this:
    http://www.usatoday.com/tech/columnist/kimkomando/2011-02-18-changes-web_N.htm
    You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS.
    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb2.adobe.com/cps/909/cpsid_90906.html
    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

  • HT3302 Is a cracked screen covered under the one year warranty?

    Is a cracked screen covered under the one year warranty?

    No.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

  • I dropped my ipad mini and the left side got dented .. so the volume buttons and the mute is not working anymore .... and when i am playing games the volume automatically goes up... i still have warranty .. so does apple replace a new one?

    i dropped my ipad mini and the left side got dented .. so the volume buttons and the mute is not working anymore .... and when i am playing games the volume automatically goes up... i still have warranty .. so does apple replace a new one?

    Steven ~ Welcome to the Support Communities. The following may be useful for next time...
    AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee. Note: AppleCare+ must be purchased within 30 days of the date you bought your new iPad.
    iPad mini cases from Tech21
    iPad mini screen protector from Tech21

  • My iphone plus is bending, what does Apple offer regarding this issue?   I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is u

    My iphone plus is bending, what does Apple offer regarding this issue?
    I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanks

    Maybe i should have only asked if anyone is aware on apple's policy
    regarding bending. I took the point that this seems not a proper forum to
    pose Q's to apple thanks to both
    On Wednesday, November 5, 2014, Apple Support Communities Updates <

  • What does Apple do for it's employees........

    Just a general question. I have this topic on different businesses for business class and what/how the company treats it's employees. Do you guys have any information that could help me on it? What does Apple do for it's employees, in terms of the type of work environment. How they treat their employees. What benefits are given to it's employees. Etc. Thanks!

    Welcome to Discussions - you would probably get an answer if you wrote to Apple Inc., 1 Infinite Loop, Cupertino, Ca 95014. They would be able to give you the information you want. Otherwise, go to apple.com/legal which might also have what you want.

  • I'm just curious, what does Apple name the second hard drive

    I got a G5 with one hard drive which was by default named "Macintosh HD". When someone orders two hard drives what does Apple name the second hard drive by default? I'm just curious.

    "...what does Apple name the second hard drive..."
    Raul.

  • Does apple cover hardware warranty all over the world? If I present iPhone brought from US to Hongkong's store does apple provide hardware warranty?

    Does apple cover hardware warranty all over the world? If I present iPhone brought from US to Hongkong’s store does apple provide hardware warranty?

    iPhone warranty is not international, you can take it to the Hong Kong Apple Store and ask but don't be surprised if they hand the iPhone back to you and tell you to take to United States for service
    Read here > http://www.apple.com/legal/warranty/iphone.pdf

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