WHAT DOES AWAITING CUSTOMER ACTION MEAN AND ACTUAL PICK UP DATE??????????????

iTS ALMOST A WEEK SINCE MY ITS BEEN SAYING AWAITING CUSTOMER ACTION? AND ITS BEEN 2 WEEKS SINCE I SHIPPED MY LAPTOP. AT FIRST MY DEILVERY ESTIMATE WAS ON THE 11-15-13 AND NOW IT DOESN'T SHOW ANYMORE. THEN ON THE BUTTOM THEY SAID ACTUAL PICK UP DATE IS ON 11-15-13. SOMEONE HELP PLEASE THIS MAKES NO SENSE!!!!!!!!!!!!!! IF IT DID GET DEILVERD I DIDN'T GET IT! SOMEONE PLEASE HELP OR PLEASE EMAIL ME AT [Personal Information Removed]
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WHAT DOES AWAITING CUSTOMER ACTION MEAN AND ACTUAL PICK UP DATE??????​????????

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WHAT DOES AWAITING CUSTOMER ACTION MEAN AND ACTUAL PICK UP DATE??????????????