What Does Flex Installer Check in Eclipse DIR?

I'm using EasyEclipse which is bundled eclipse package and
Flex installer isn't recognizing it even though the directory
structure and file names are the same. it is using 3.1.2 Eclipse
SDK.
So what is flex looking for whenever it installs into an
eclipse folder? The 'plugins' folder and 'features' folder is
there. The file size of eclipse.exe is the same as a traditional
eclipse install. This is the error:
Eclipse 3.1 Not Found
Please choose an existing Eclipse 3.1 (or greater) folder to
be updated.
This folder must contain the standard Eclipse folders named
"plugins" and "features".

I just spent 2 hours on a chat with them... Turns out... He says I have High Speed Internet, I say I have High Speed Internet Enhanced He tells me I should be happy with my speed test, I tell him I should be receiving what I am paying for and it is beneath the 3.1 Mbps to 7.0 Mbps I am paying for. He says the repair service cannot see my account stuff only billing. I insist I am paying for High Speed Enhanced. 2 hours in I am told that Repair is arguing with Billing over what service I have. I tell him Billing will win. He finally calls me direct, and am told to close the chat. I am told I am correct all along and will receive credit to my account for them not giving me the proper speed for years of service I paid for and did not receive. -------- I could not understand half of what he was saying to me. He says he will not e-mail me any information. I have no clue his name because try as I might I could not understand him. He says it will resolve in a few days and they will contact me.  This is service? I should now take the word of a company that has underserved me for years, from a guy on the other side of the world who cannot be understood and who is unitelligible over the phone, that won't send me any of the information via e-mail and had me intentionally close the chat session that they will properly resolve this issue.   

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