What does it mean by a "file page"?

I have been trying to upload a PDF file to an American institution. The file is a single page letter of recommendation. The requirements for the letter are that:
all files in PDF format
File size < 500KB
Can't be password protected
File page cannot exceed a maximum size of 8.5 x 11 inches.
It's this last requirement that I don't understand. How can an electronic document have a physical size?
When I try and upload the file, I get blocked at that point, as an error message comes up saying the file page exceeds that limit.
I have done the letter as a Word document, converting it to a PDF
I have physically printed out the letter (easily fits on an A4 page) and scanned, then converted to a PDF
all to no avail, as the same message crops up.
Any idease? Am I missing something basic?
Thank you,
DFH2340

All PDF files, like most graphical formats, have a page size in inches at all times. This is not especially relevant when viewing on screen, but - depending on your options - it is relevant if the PDF is used for printing, or as a graphic, or for other purposes.
Since PDF files are typically made in another program and by "printing to PDF", the size of the PDF reflects the printout size from the original app. If made from a graphic like JPEG or TIFF, these all have sizes in inches too.

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