What does it mean when a folder pops up on your ipod nano????? please help.

hi. i have a problem with my ipod. a folder poped up on it with an exclamation point and it says www.apple.com/support/ipod. i tried to restore and even reset my ipod and it won't let me do it. if anyone has any ideas on what i can do i would greatly appreciate it. thank you...
ipod nano   Windows XP  

Try booting into Disk Mode with the iPod connected to your computer.
To boot into Disk Mode, reset (Menu+Center), then when the screen goes blank, hold Center and Play.
Then try restoring.
If you can't get into Disk Mode, try going into Diagnostic Mode (Hold Center and Rewind instead of Center and Play.)
Then connect the iPod to your computer and select "Diskmode" on your iPod.
Hope this helps.

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