What does it take to get a response from someone?

I sent a direct message to MatthewS_vzw 5 days ago and haven't heard a word yet!  Has anyone else had trouble getting a response when they posted a question?

iwbennett wrote:
I sent a direct message to MatthewS_vzw 5 days ago and haven't heard a word yet!  Has anyone else had trouble getting a response when they posted a question?
I don't know how you would have been able to send matthews_vzw a Direct Message (DM) when you are not following them and they are not following you.

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