What does message error C4EBA7C9 mean? How can I correct this?
The message C4EBA7C9 apprears on the printer, what does thismean and how can I correct it?
Hello @tawee,
Welcome to the HP Support Forums!
I understand that you're getting the message C4EBA7C9 on your HP printer. I would like to work with you today with resolving this error code. However, in order for me to provide you with accurate troubleshooting steps I do need to know which HP Printer you have:
What's my Model Number?
In the meantime, this error does sound like a firmware failure on your printer. The firmware is the programming on your printer and tells the printer what to do and how to do it. If the programming is corrupt on your printer, the 'brains' of your printer are corrupt.
To ideally resolve this issue quickly for you can I please have you perform a power reset:
With your printer powered on, disconnect the power cable
Leave the power cable disconnected for 60 seconds
Plug your power cable back in directly to a wall outlet
The printer will power back on on its own
Once the printer turns back on, test the product to ensure functionality.
Please let me know if the power reset resolved your issue. Should you still be experiencing issues be sure to respond with your printer model number so I can offer additional product specific support. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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