What does PIN to unlock SIM service provider mean????

I bought a new phone to replace a broken one. When I put the EE sim in, it asks me for a pin to unlock SIM service provider.... Can someone help me on that please..... I don't recall having set up a code or anything.... And the new phone is already unlocked. Thank you

You need to get the phone unlocked.
First you need to find out which network it's locked to. Then request it to be unlocked through them. There may be a charge.

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