What does these instructions actually mean ?

hellp can you give me the idiots guide to these instructions for converting encrypted rem files back to jpg - i cannot understand how to find this BlackBerry® Enterprise Server or what to do ?
I have an IT policy attached to my phone and nothing will delete it- even wiping the entire phone, also none of the setting will remobe this it policy and the phone is stuck permanenty on encrypt media ??! i cannot change the settings ??
Overview
When a BlackBerry® smartphone is removed from the BlackBerry® Enterprise Server, the BlackBerry smartphone may retain an IT policy that was assigned to the user during the original enterprise activation, and as a result can restrict access to certain features.
To remove an IT policy from a BlackBerry smartphone, use one of the following methods:
Method 1
Before removing the account from the BlackBerry Enterprise Server, create a blank IT policy on the BlackBerry Enterprise Server, and assign it to the BlackBerry smartphone user account. For more information on how to create a blank IT policy

Hello Davidhague,
Rem format is one the secured format and that can not be converted to jpg. This is happening because balanced technology implemented on your handheld & this can be done on a company device.
Your files converted to .jpg.rem format because you recived it on a company Id, if you want it in jpg format, then please ask sender to send it on a personal account.
For further information about Balance technology you may read the document from below URL
http://us.blackberry.com/business/software/blackberry-balance.html
Hope this may help you.
Good luck

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