What good is iCloud backup if it doesn't work?

Recently I tried to upgrade my iPhone 4 to IOS 5.01 via the USB cable and iTunes.  I know I could have done it the other way, if I had waited for it to show up on my phone.  My grandkids unplugged my iPhone twice on me durring the process and I ended up defaulting my phone.   I reset it up, but I had to do everything from just about scratch.  Never got a previous restore option.
Where was my iCloud backup?  There wasn't even and option to restore from iCloud that I could see.  Really ****** me off.  Now I have to reset up everything all over again. 
iCloud failed me and I'm not happy.   Why couldn't it just update my phone after I logged into iCloud on my phone.  Ugh!

OK, I think I have figured out the problem.  I have an iTunes ID and a MobileMe ID which I converted to iCloud.
When I restored the phone it defaulted to my iTunes ID and thus did not offer me a chance to restore from the cloud.   I entered my iCloud ID after the intial setup, but I guess by then it was too late.  Still sounds like an iCloud fail to me.
I also tried to restore from previous backups on my iTunes with a cable and it wouldn't even give me the option, no matter what key combination I tried.   Not sure why it wouldn't allow me to restore previous at all.   I did try the right click option also.
Next time I will just wait and do it over the air.  It worded perfectly for my wife.
Appple, you need to fix it iCloud restore for people with multiple ID's.  Still it's a great phone.

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