What happened to e-mail tech support

I noticed that email tech support is gone.
I have had problems with a Linksys product and I would like a solution, but can not get one.
Tried using the online talk thing but it was taking too long to get to an available person. Which is what I thought the email was for, communicating together when meeting at the same time proved to be a burden.
I have also tried getting it solved here, while I have seen others have this same problem, I haven't seen it actually solved.
So does anyone know if email based tech support will return?
Or even better does anyone have a solution to my units problem?
--Model--
WRT55AGv2
--Firmware--
v1.79
--Model style--
Cable
--ISP--
Comporium(a local one, and the only one)
--MTU--
1365
--MainPC--
LAN port 1 wired
--Misc--
Second wired PC
Nintendo DS uses wireless time to time
while distance is lacking, it does work when the router works
Both PCs run XP
--Issue--
Router will crash when I am uploading files. This includes any protocol I have tried, so I don't believe it is linked to any one protocol.
The crash requires me resetting the router via soft reset switch.
Upload speed doesn't go over 35kBps so the amount of info is not the issue either.
I have tried redoing the setup, making sure the firmware loaded correctly and everything.
I have even sent the unit back to get a new one and the problems still happen.

Hi,
did you perform the HARD reset operation?
Means: please press the reset button, hold it for 90 seconds. After first 30 seconds please unplug the I/O cable and plug it again (3-4 times) -- then (still pressing the reset) wait 30 seconds more.
hard reset is done
now wait till the lights stop blinking, the router makes stable and adjust settings from scratch.
In case that the issue happen again - the only thing i can advise you is to return back device to Store.
I hope that was helpul
Rafal

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