What happened to my reliable old Firefox?

I woke up this morning to find that I cannot get into Firefox. There are many suggestions as to how I can do things, but those "things" do not happen. I finally was able to register (never had to do that before) and now have the opportunity to ask my question.
I am not the least bit pleased with what has happened. You offer many things I am not interested in and make it impossible for me to use the "old" version that suited me very well. I am not a Luddite, I teach folks how to use their computers and I suppose I should be grateful that you have mucked things up so much that I will be getting all sorts frantic calls.
The least you could do is Ask politely before dropping this bomb.
Tried installing the trouble shooting info and the author was not verified so I cancelled it.

hello sugar1928, is this a quest for support? if so, then please explain in more detail what exactly is happening ("I cannot get into Firefox" is pretty vague, as there are no general issues or new updates since this morning) - are there any error messages or other symptoms of what is wrong...
in addition could you go to ''firefox > help > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Similar Messages

I do not know what happened, all of a sudden Firefox does not want to work anymore. Had been conected to audible. Retried about 4 times.... no luck had to force

I do not know what happened, all of a sudden Firefox does not want to work anymore. Had been conected to audible. Retried about 4 times.... no luck had to force quit every time. The three Firefox app. into garbage, emptied garbage and redownloaded new version from Firefox. Reinstalled but same thing happened again... no connection.
What can I do, I like Firefox better than Safari, had it for years on my Mac.
Please let me know.
(Note: I have also mentioned this on the automatic response to the malfunctioning).
'''''Email removed by moderator to protect you from spam'''''

Hey.
I think it might be the problem with one of your plugins.
Try to uninstall the webbrowser AND remove the storage from Firefox in your user-account (Linux: /home/username/.mozilla). You can check the list of installed Add-Ons in Firefox under "Extras => Add-ons" or by pressing Shift + Strg + A (Linux).

How do I install iLife 8 and what happens to all my old projects?

I want to buy and install iLife 8 but as I have never upgraded to a new version before I don't know how you do this (apart from purchasing it of course).
Step by step, how do you install the disc?
What happens to all my existing and work in progress iMovie and iDVD projects? Can I continue to work on them or should I wait until I have finished them before upgrading?
Message was edited by: 12frets56

If you have a book started in iPhoto 6 then you might want to make a backup copy of the library and the application as some book themes are not included in iPhoto 7. iPhoto 7 will continue to work with that theme but if you switch to another to see what it looks like you can't go back. Another approach is to make a copy of the book in iPhoto 6 for backup just in case, select it and type Command-D.
It apperars that the new large hardcover books have printed dust jackets with the cover photo instead of the photo on the hard cover.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

My firefox 7 frequently hangs when loading 4 tabs or more.This happens as with the old firefox 6. Trying google chrome brings me a flawless operation even for how many tabs and how much flash embedded videos it have.

Frequently hangs

I'm still looking for a more complete answer. "Upgrading to Firefox 8" doesn't tell me what the actual problem is, nor does it guarantee that the problem will be resolved (certainly not from what I've read online).
But thanks for responding. I appreciate the time.

What happened? After this morning Firefox's update, I couldn't get into Firefox but got this message, "The application failed to start because it's side-by-side configuration is incorrect.

This morning I went to go into Firefox, a message came up stating it was updating. After the update, Firefox didn't open, so I clicked on the icon and got this message. C:\Program Files (x86) Mozilla Fire\firefox.exe. The application has failed to start because its side-by-side configuration is incorrect. I tried removing & re-installing and I even try the Window's restoration point of a couple days back and I still get the message. Has anyone had or have this problem?

You can click the link in my above post if you haven't done that yet.
*https://support.mozilla.org/questions/910134
That SxS error seems to be caused by a corrupted Visual C installation that requires some DLL files to be reinstalled.
*http://www.vistax64.com/software/245768-side-side-configuration-incorrect.html

What happened to Email Link in Firefox 29?

Where did "Email Link" go in Firefox 29? I used to be in the Firefox menu and I used it all the time. Now I can't find it. It's not anywhere in the new menu, atleast not that I can find. Where did this option go?

"Email Link" is available as a button in the customization palette. Right-click an empty area of the tab bar and choose Customize. You should find the button in the box on the left side. It can be placed on a toolbar, or in the ≡ Menu Button panel.
* [[Customize Firefox controls, buttons and toolbars]]

Any idea what happened in this crash and if my MacBook needs work?

A friend of mine suggested that I post the crash report here to see if anyone knows what happened and whether I need to do anything. I would go to a Genius Bar, but the nearest Apple Store to me is 3 hours away
Here's what happened:
I was working in Firefox when the computer screen suddenly went completely black without warning or any sounds. I tiled the monitor forward slightly and the screen came back up for an instant before a partly opaque gray curtain fell from the top of the screen to the bottom. Then a message showed up on the far left - the box was half off the screen - saying I needed to shut down my computer. I did. I waited a few minutes and powered it on. The screen was gray with tiny gray horizontal pinstripes for a while with the apple logo (also crossed with the pinstripes) while it was booting up. However, it never fully booted up. I had to shut it down again. I booted it as a target drive with another computer to copy over important documents. Then, I ejected it and shut it down. Then I powered it on, and this crash report showed up after it booted up.
And below is the crash report.
========================================================
Interval Since Last Panic Report: 11870786 sec
Panics Since Last Report:          1
Anonymous UUID:                    D14ABFE9-6DC4-4D31-91C2-54DB1A700EEA
Sun Nov 25 18:50:04 2012
panic(cpu 1 caller 0xffffff8000285c7e): "Spinlock acquisition timed out: lock=0xffffff800089e620, lock owner thread=0xffffff8015528260, current_thread: 0xffffff801b865098, lock owner active on CPU 0x7"@/SourceCache/xnu/xnu-1504.15.3/osfmk/i386/locks_i386.c:374
Backtrace (CPU 1), Frame : Return Address
0xffffff80b1243de0 : 0xffffff8000204d15
0xffffff80b1243ee0 : 0xffffff8000285c7e
0xffffff80b1243f30 : 0xffffff800046f474
0xffffff80b1243f60 : 0xffffff8000285b66
0xffffff80b1243fa0 : 0xffffff80002c8527
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 133331970623030
unloaded kexts:
com.apple.filesystems.msdosfs    1.6.3 (addr 0xffffff7f81199000, size 0x49152) - last unloaded 34109349239445
loaded kexts:
com.AmbrosiaSW.AudioSupport    4.0
com.apple.driver.MaxTranserSizeOverrideDriver    2.6.1 - last loaded 31699210783562
com.apple.filesystems.autofs    2.1.0
com.apple.driver.AGPM    100.12.31
com.apple.driver.AppleHWSensor    1.9.3d0
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AudioAUUC    1.57
com.apple.driver.AppleHDA    2.0.8f3
com.apple.driver.AppleMikeyDriver    2.0.8f3
com.apple.driver.AppleUpstreamUserClient    3.5.7
com.apple.driver.AppleMCCSControl    1.0.26
com.apple.kext.ATIFramebuffer    6.4.2
com.apple.driver.AppleIntelHDGraphics    6.4.2
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
com.apple.driver.AppleLPC    1.5.1
com.apple.driver.AppleMuxControl    3.0.17
com.apple.ATIRadeonX3000    6.4.2
com.apple.kext.AppleSMCLMU    1.5.2d10
com.apple.driver.AppleIntelSNBGraphicsFB    6.4.2
com.apple.driver.AppleUSBTCButtons    201.6
com.apple.driver.AppleUSBTCKeyboard    201.6
com.apple.driver.AppleIRController    303.8
com.apple.iokit.SCSITaskUserClient    2.6.9
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.iokit.IOAHCIBlockStorage    1.6.6
com.apple.driver.AppleSDXC    1.0.4
com.apple.driver.AppleFWOHCI    4.7.7
com.apple.driver.AirPort.Brcm4331    433.11.5
com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2
com.apple.driver.AppleUSBHub    4.2.5
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleAHCIPort    2.2.0
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleUSBEHCI    4.2.6
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.14
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.9
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.driver.AppleProfileReadCounterAction    17
com.apple.driver.AppleProfileTimestampAction    10
com.apple.driver.AppleProfileThreadInfoAction    14
com.apple.driver.AppleProfileRegisterStateAction    10
com.apple.driver.AppleProfileKEventAction    10
com.apple.driver.AppleProfileCallstackAction    20
com.apple.driver.DspFuncLib    2.0.8f3
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.iokit.IOFireWireIP    2.0.4
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.driver.AppleHDAController    2.0.8f3
com.apple.iokit.IOHDAFamily    2.0.8f3
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.ApplePolicyControl    3.0.17
com.apple.iokit.AppleProfileFamily    41
com.apple.driver.IOPlatformPluginFamily    4.7.0a1
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleGraphicsControl    3.0.17
com.apple.driver.AppleBacklightExpert    1.0.2
com.apple.iokit.IONDRVSupport    2.2.1
com.apple.driver.AppleSMC    3.1.0d5
com.apple.kext.ATI6000Controller    6.4.2
com.apple.kext.ATISupport    6.4.2
com.apple.iokit.IOGraphicsFamily    2.2.1
com.apple.driver.AppleThunderboltDPInAdapter    1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
com.apple.iokit.IOBluetoothFamily    2.4.5f3
com.apple.driver.AppleUSBMultitouch    207.7
com.apple.iokit.IOUSBHIDDriver    4.2.5
com.apple.driver.AppleUSBMergeNub    4.2.5
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.9
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.driver.XsanFilter    402.1
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.9
com.apple.driver.AppleThunderboltNHI    1.3.2
com.apple.iokit.IOThunderboltFamily    1.7.4
com.apple.iokit.IOFireWireFamily    4.2.7
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.IONetworkingFamily    1.10
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.iokit.IOAHCIFamily    2.0.7
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOUSBFamily    4.2.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    6
com.apple.driver.DiskImages    289
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.8
com.apple.iokit.IOACPIFamily    1.3.0
Panic(CPU 7): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff800089e620, spinlock owner: 0xffffff8015528260, current_thread: 0xffffff8015528260, spiRAX: 0xffffff8016457520, RBX: 0x00007940f1212773, RCX: 0xffffff8016458f40, RDX: 0xffffff8013d0cc78
RSP: 0xffffff80b13ebef0, RBP: 0xffffff80b13ebef0, RSI: 0xffffff800089e698, RDI: 0xffffff80162df950
R8: 0x00007940f1212773, R9: 0xffffff800089e698, R10: 0x00000000000003e8, R11: 0x0000000000000000
R12: 0xffffff80162df950, R13: 0x0000000000000001, R14: 0xffffff800027dace, R15: 0xffffff800085ae38
RFL: 0x0000000000000093, RIP: 0xffffff800020bf2c, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 7), Frame : Return Address
0xffffff80aa2daf50 : 0xffffff80002d76f6
0xffffff80aa2daf80 : 0xffffff80002d0322
0xffffff80aa2dafd0 : 0xffffff80002e40d2
0xffffff80b13ebef0 : 0xffffff800020bc59
0xffffff80b13ebf20 : 0xffffff800027db60
0xffffff80b13ebf60 : 0xffffff80002c3095
0xffffff80b13ebfa0 : 0xffffff80002e4894
BSD process name corresponding to current thread: firefox
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 698.64 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 7

https://bugs.archlinux.org/task/40304

After recent update to firefox, can no longer read attachments in word or pdf. other computer can. what happened?

recently updated firefox, per suggestion. now, on computer with update, can no longer read word/pdf attachments. can still do so with adobe 5 on old computer. what happened? what do i have to do?
== This happened ==
Every time Firefox opened

Extensions that may '''interfere with Back Button''', and these are already listed in [http://kb.mozillazine.org/Problematic_extensions Problematic extensions] for other reasons
*McAfee Site Advisor see [https://support.mozilla.com/questions/805964 805964] (update perhaps 3rd week July 2011)
*Yahoo Toolbar (https://support.mozilla.com/questions/845691)
Back/Forward Home don't work in 7.0.1 due to '''network.http.max-connection'''s being upped to 256, reduce back down to 32.
*https://support.mozilla.com/questions/889087
Back/Forward: navigation/buttons are disabled (repair with an extension)
*http://kb.mozillazine.org/Locked_or_damaged_places.sqlite

Moved to a new computer running windows 7. what happened to the bookmark sidebar? how do I get it back? How do I move my bookmarks from old computer to new computer?

new computer, loaded Firefox 4. What happened to bookmark sidebar? How do I get it back? How do I move my bookmarks from old computer to new computer?
old computer is offline, so if I have to make a copy of something hopefully it can be done offline.
Don't really understand why windows 7 renders Firefox so different that XP. Will change, but really like the old feel.

See:
* http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox
* [[Recovering important data from an old profile]]

F i install firefox 4, my old firefox data as in cookies and add-ons will get lost or what??

if i install firefox 4, my old firefox data as in cookies and add-ons will get lost or what??
I need it and also want to install the new Firefox
== This happened ==
Not sure how often

You should always use beta test versions with a new and separate profile and keep the regular release so you can use that version in case of problems.
See http://kb.mozillazine.org/Profile_Manager
Firefox 4.0b1 is the first of the beta test release versions and still has a lot of bugs.
Such releases are meant for testing only so if bugs are found then they can get reported and fixed before the final 4.0 version gets released.
If you do not have experience with such test releases then you are better of with the latest Firefox 3.6.6 release.

AFTER downloading Firefox 4.0 I get a "system does not support" message and nothing happens. My old Firefox has been replaced by this one that dosn't work.

Asked by Firefox to download Firefox 4.0 for OSX I did so. It replaced my old Firefox that worked fine. When I try to open it I get a Firefox "cannot be launched" window and nothing more happens. I tried to redownload Firefox 3.616 but to open it I get a "choose an application" message and I don't know which application to use.

What is going on? I can't believe that it's virtually impossible to find a place to download the old version without going through all kinds of hoops and hoping that someone was brave enough to face the confusion of getting to the right place in order to find a replacement version. Why is system compatibility check not available before downloading? 4.0 downloaded and installed without ever stopping to check compatibility, which would have saved several hours of trying to figure out how to get the old version back (and it's no easier when you have a brain injury believe me!)
And I'll still be forced to use this sucky new version in a "short time?" Have you people totally gone off the rails?

What happens if i sync two desktop firefoxes? Will my bookmarks be organised by computer or will there be duplicates?

How to set up firefox sync is well described, but there is hardly any information on what happens after setup. I have two computers with different bookmarks and settings and i want to keep it that way, but i would still like to have access to the other computer's data.
Will the sync import all settings and merge them or will the settings remain separate somehow? Will this only affect bookmarks or also sessions, that is open tabs and windows? I would be okay with merging bookmarks, but browsing sessions need to remain unique although it would be nice to somehow access the open tab list from the other computer.

Thanks for the reply.
It is encouraging to see such timely responses!
I must be old-school ... you know, mainframe days... ;)
To me synchronize does not necessarily imply merge both into a superset.
Sometimes synchronize means: make one look like the other.
(See refs at wikipedia or other online definitions. I only point this out to explain how it is that I do not automatically assume the same process function for the word that Mozilla does. And having worked with user documentation for years, it seems that clarifying of assumed terms is important.)
Though I am not sure if any authors of the Firefox help pages ever read here, I would wish that they would include just this extra little tidbit - that "synchronize" in Firefox means creating a superset of all data, and then making both look like the superset.
Would have saved me a lot of time searching and worrying about what will actually happen.
Sigh.
The one other thing, which I will probably have to experiment with, regarding bookmark synchronizing:
What does it do with two similar but not exact bookmarks.
I am guessing that it will try to match on URL address, not text label. So i wonder what it will do if I have same URL but with slightly different text name label, which one does it pick?
Or perhaps it will keep both, if its match criteria is both of URL and text name label.

What happened to the firefox icon on htm and html document files?

Today I have noticed it for the first time.. The icon use to look like a blank page with a mini firefox icon on it.. Now the htm and html icon looks like a blank white page that is bent on the top right hand corner.. I tried a firefox reset and it didn't help.. I don't wanna do a reinstall of firefox because I want to keep the old firefox download manager and not the new one that is on the right of the search bar.. ( I saw it on my ubuntu linux computer) BUT my computer with the html file icon problem is Windows 7 x64

It didn't solve it for me. I have tried the switch icons, uninstall and reinstall, making IE default and then back to FF, file association (there is no Program group in Control Panel in XP btw, the earlier Contributor poster is thinking only of Win7) and scanned other forums without any solution.
mhtml and html files save fine, but are tagged with the Windows default icon for a program the o/s does not recognise. This causes constant irritation because while quickly browsing data files, my eye falls on the unrecognised file icon and I pause wondering what is the problem before realising it's the Firefox error yet again.
There are FF users on other forums with the same problem too, some devising solutions which work for them but not for others, probably because computers are so individual.
I am a recent convert to Windows XP 64-bit sp2 on a new build. With my previous 32-bit machines, I had no problem. I think, like Apple, Firefox has not come to terms with 64-bit despite it supposedly being "the future." I use FF v12 because I can't stand the look of its successors. However, from browsing forums, I gather it makes no matter what version is used. It seemingly happened after v11 and continues throughout.
Any help would be greatly appreciated.
Thanks.

Firefox keeps popping up wanting me to upgrade. What happens if I don't? I have tried the more current versions, however my computer continually has problems with it. So I have downgraded to 3.6.

Basically, I just want to know what happens if I choose not to upgrade to the most current version? I keep getting pop ups to upgrade my 3.6 but it always takes me to the download for 6.0! I '''DO NOT''' want 6.0-it sucks! My computer is not even a year old but Firefox 6.0 caused many issues. Plug ins-all updated/current, but 6.0 would not allow some of my programs run properly. So I uninstalled it and reinstalled 3.6. This version seems to be the only one that does not cause problems! If you need any further information, please eel free to contact me @: ''removed''

I don't know why all these programmers won't get a real job, instead of "upgrading" something that worked very well up to a year ago. Every "upgrade" takes away a lot of functionality - and eliminates useful plugins. Sadly, Firefox seems now aimed at kids who like to play with the computer, neglecting people who use the Internet for BUSINESS purposes. Version 6.0 crashes constantly, sometimes every few minutes, so it became totally useless. I'm switching to Opera.

What happens to my old sync data?

Once I create a Firefox account and unlink all devices and relink them with the new account, what happens to my old sync data?

You can delete the old account to remove all data stored on the server.
*https://services.mozilla.com/
*https://account.services.mozilla.com/

What happened to my reliable old Firefox?

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