What happened to the elevator box for the window that contains email boxes?

About 2 weeks ago, the window containing my Charter email lost the elevator box at the right side. The email list and text boxes still have elevators for scrolling; but the big window that contains them doesn't.
I like to move the window contents so the menu bar (Send, Reply...Delete etc) is at the top, to maximize space for the email text. I can't do this any more. All other windows still have elevator boxes for scrolling.
I am running Firefox 17 on a MacBook, OS 10.6.8.

Thank you so much for sharing these, Diana.
My hunch is that this is a problem with the Charter website. Good web designers know how to make a website look identical in different browsers, but sometimes they make mistakes. These mistakes can cause the website to look different in different browsers.
Do you know anyone else who uses Charter in Firefox? Do they have the same problem? If they do, you will know that this is a problem with the Charter website and that Firefox is working fine on your computer.
Either way, there might be some ways to work around this issue. One of these should hopefully do the trick.
Option 1: Take a look near the bottom-right of the screen, where it says '''''Storage:''' x% of 1GB''. Near that corner there is a triangle. I think you can drag that triangle to make the email area bigger and create an elevator in the process. Try it out!
Option 2: I noticed that there is a warning at the top. "Firefox prevented this page from automatically redirecting you to another page." Try clicking ''Allow''. This is perfectly safe, since you know Charter is a reputable website.
Option 3: Just below the ''Log Out'' button there are two buttons, one with an arrow pointing upwards and one with two squares. Try clicking them. Maybe one of them will expand the email area.
Option 4: As a last resort, you can type these three keys at the same time to make the Firefox window bigger: command ([http://www.onedigitallife.com/images/apple-command-key.jpg looks like this]) + Shift + F. You type the keys again to restore Firefox to its normal size.
Hoping one of those does the trick. Let me know how it works out!

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