What happened to these knowledge base articles?

Question

I work in the Information Technology infrastructure department of a medium-sized media company.  My employer still makes heavy use of Adobe Creative Suite 2, despite its age.  This is due to both compatibility and cost factors associated with upgrading all of our designers to new Macs with CS5.
Frequently, our Adobe CSx users complain about being unable to modify server-side files in Photoshop because it reports that the files are locked.  The specific error they receive is "Could not complete the request because the file is locked".  In the past, I found the following Adobe Knowledge Base articles for the varoius releases of Photoshop:
7.x - CS:  http://kb2.adobe.com/cps/322/322291.html
CS2:  http://kb2.adobe.com/cps/332/332534.html
CS4 - CS5:  http://kb2.adobe.com/cps/406/kb406794.html
All three articles were nearly identical to one another, with the only real difference being in the "products affected" section.  If you follow those URLs, you will find that only the last one for CS4 and CS5 is working.  We found that pointing users complaining of the file locked error in Photoshop was a massive help to our case that users should copy the files locally, modify them, then copy them back to the server.  Once they saw the words from the horse's mouth, they stopped bugging us about the problem or accusing us of not knowing what we were doing.
Just today I had another CS2 user complain about this problem in Photoshop.  I went to give him the above URL for CS2, but decided to click the link first.  I found that it gave me a HTTP 404 "page not found" error.  I found the same thing with the 7.x - CS article.  As I said previously, we rely heavily on these knowledge base articles for backup on the information we were giving to the users on this issue.  We did not keep a PDF copy of the KB articles.
I understand that the versions 7.x - CS2 are old, but I have located other CS2 knowledge base articles that are still up.  I have also discovered a Japanese language version of the CS2 article I am looking for that is still published (http://kb2.adobe.com/jp/cps/231/231270.html).  Does anyone know where I might find the missing KB articles?  Would it be possible for me to contact Adobe directly?  We do not have an active support agreement.
Scott W. Sander

Answer 1

Many of our users are not sophisticated enough to try to search vendor knowledge bases for solutions to their problems.  It seems almost everyone submits helpdesk tickets to us for every problem they experience.  We have previously explained that the problem is inherent in the product, but it was not until we supplied the actual knowledge base articles from Adobe that it quited the users down.  They simply did not believe us and assumed we were incompetent because we were not able to solve the problem for them.
As for the CS4/CS5 link, thank you.  You are correct.  I had pasted them in from an old e-mail but the formatting was screwed up so I retyped them all manually and seem to have made a typo.
The suggestion about keeping the KB articles offline now is a good one.  I thought of that already and did previously save a copy of the CS4/CS5 article as a PDF before I created this thread.  The suggestion of modifying the HTML of the CS4/CS5 article to include the other versions is also good one, and I will probably do that.  But I still wish I could somehow access the real KB articles.  As I said in my first post, we found that users hearing it from the horse's mouth was really the only way to get them to believe us in most cases.  Of course, maybe they won't know the difference with this custom PDF.  It just seems a bit dishonest and there is a small risk of being caught.
I don't understand why Adobe would remove the articles for 7.x - CS2, even if they are old and not officially supported anymore.  Heck, CS2 was released in 2005 and there are Pagemaker articles still published and the last version of that was released in 2001.  What is laughable is that there is a link on the error pages to report a broken link, but if you click that all it does is take you to the normal support portal where there is no place to report broken links.
In any case, I will create the custom PDF but if anyone has an archived copy of the missing KB articles or knows how I might be able to get them from Adobe, please let me know.  Thank you.