What happens if BC can't fix a system error?

I am really concerned about a system error we are getting www.simona.com.au/simona
I posted this a few days ago, have tried deleting catalogs and start again, same error.
Have submitted to BC support, but all I keep getting is "thanks for your patience" messages..
In fact, I am not being patient at all, I am immensely frustrated, embarrassed and impatient!
What I'm really concerned about is, that BC won't be able to fix this system error at all. Where do I go from there?
This is a new client, new website and we were supposed to have finished their e-commerce section this week, but can't go any further until the system error is fixed.. Contacted BC a week ago, but still getting those annoying "thanks for your patience" messages..
I get that they're working on it and they're only human, but what happens if it can't be fixed? Do we just give up and lose thousands of dollars???

What's actually happening? You haven't described your system issue. Someone in the forum community may be able to help troubleshoot it.

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