What happens on my activation date?

Hi, I just switched broadband to BT from Sky, and would like to know what will happen on my activation date???  Does my Sky broadband just stop?
Sorry for the newb question
Solved!
Go to Solution.

As long as the activation goes smoothly (it does usually), then yes.  You may well find that you are without broadband for a short time, or even for most of a day if you are unlucky.   I think it was less than an hour for me when I moved from BE.
If the activation does not go smoothly then things can get quite bad.  The commonest reason for failure seems to be no-show by Openreach engineers.  Another one is BT screwing up the order and moving the telephone line over but cancelling your broadband order without telling you.  You can be without broadband for a few days, or in extreme cases for even more.  Read round the forum for a few horror stories and prepare for the worst just in case.
Make sure you have explicitly cancelled your Sky, not just asked for a MAC code.  Asking for a MAC code is not itself a cancellation; people often ask for a MAC but then decide to stay with the old service.  BT will then force a cancellation, and Sky may charge you a cancellation charge.
Good luck: I hope you are in the lucky majority.

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