What happens to iTunes Plus upgrades now?

I have 70 songs (out of 1,165) that are still in the "old" format in my library. I upgraded every song Apple let me when they became available. Many of my 70 remaining songs are available in the iTunes store in the plus format, but it won't give me the option to upgrade them. I have tried emailing Apple multiple times, but can't really get a straight answer.

Here is an excerpt from today's Washington Post:
"The company says that it sometimes has trouble matching up new iTunes Plus releases with their earlier, DRMed incarnations if there are slight differences between the two; in those cases, you should report the discrepancy through its "Contact iTunes Store Support" form.)"

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What happened to iTunes Plus?

What happened to the link on the front page of the Music Store that I could click to tell me which songs I could upgrade to iTunes Plus?

Hi,
It's disappeared from the iTunes Store, but weirdly if you click the link on Apple's Support Page it will take you to your "Upgrade my Library" page.
The Link is at the bottom of the "+Can I upgrade previously purchased music to iTunes Plus?+" section.
Regards

What happened to itunes plus in 10.7

What happened to the iTunes plus quick link in 10.7?

They took the link away and when I called said to use the Match function instead.

ITunes Plus Upgrade--No help from iTunes Support

I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
Here is my problem..
I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
Dear Tom,
Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
Sincerely,
iTunes Store Team
Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
Anyone have any ideas.

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

ITunes Purchases not Available for iTunes Plus Upgrade

I have upgraded nearly 250 songs to iTunes Plus and have upgraded my library at every available opportunity, but I still have 155 songs that have not been available for upgrade. Many of the songs and albums that have not been upgraded are available for purchase in iTunes in the iTunes Plus format.
Why are these songs not being made available for upgrade? I have emailed iTunes support but have not received a response. Is anyone else having this problem? Does anyone have a solution or information about if/when these purchases will be available for upgrade? Thanks!

What can apparently happen is that for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
What you'll need to do is contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. If you've already contacted them via this form, wait a day or two and if you don't get a reply (and if you haven't even received the automated reply you may have a spam filter blocking Apple's messages), try again.
It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

Warning: iTunes Plus upgrades overcharging!

The specified album upgrade price is 25% of the current album price.
Anyway I have several albums where only a couple of tracks upgraded to iTunes Plus versions, hence when this kink is ironed out I will have paid more than 25% to upgrade these whole albums to iTunes Plus versions.
What I think is happening is when you do a 'complete my album' the original purchases may be from a different version of the album, which 'complete by album' understands but iTunes Plus upgrade doesn't, so it treats them as individual tracks unless you initially purchased as an album.
I have emailed iTunes support today, will see what happens.

There are 1284 songs in my "Purchased" list, but when I hit the upgrade to Plus (on 5/30) only 71 came up.
Here's what support initially wrote me about this:
"Currently, only EMI content is offered as iTunes Plus content, which may explain why only 71 out of your 1500 items show up as eligible for the upgrade. We hope to make many more titles available as DRM free in the future."
I pointed out that much of my stuff - Pink Floyd, etc. - IS EMI. They then replied:
" I understand that you've also not been able to upgrade many of the items in your library that should be eligible for iTunes Plus upgrade.
"Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available."
So I'm waiting. I didn't expect this launch to be perfect, so...

ITunes Plus Upgrade, Two Song Counts, Price Does Not Add Up

When I click on the iTunes Plus Upgrade in the iTunes store, I see two song counts. One is called Total Songs, the other is called Songs. The Total Songs number is higher than the Songs number. It appears that the Song number is what can be upgraded, the actual list of songs shown below matches.
But I'm not sure what the Total Songs number represents. It is lower than the total number of Protected AAC songs I have in my library.
So, does anyone know what the Total Song count represents?
Another confusing issue is that if I multiple the Songs count by $0.30 (which is the cost per song) that number is less than what the iTunes store says it will cost. I only have one video that can be upgraded, so that should only add another $0.30 to the total cost. But the total cost iTunes is showing is calculates to about 50% more songs that what it shows I can upgrade to.

I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
On 'Animals':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
The same with 'Dark Side of the Moon':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
Notice here, too, the running time of the song is different.
All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

ITunes Plus upgrade issue

I spent the last couple days trying to troubleshoot the frequent hangs my iMac was having. I went through a bunch of steps, including a call to Applecare, and reinstalling my OS a couple times.
I'm pretty confident now that the hangs were related to a massive iTunes Plus upgrade I was trying to download. There were about 800 songs(!)
Every hour or so, iTunes would hang, becoming unresponsive even to Force Quit. Other applications, like Terminal quickly followed, and then the Finder would hang. If I left it long enough the menu bar clock would stop.
The download is over now, and so are my hangs( I hope...) It's been two or three hours now.
Has anyone else seen this issue with iTunes in Leopard?
I wish I could get the wasted hours back, somehow....

Yea, I have this issue as well for one song on my upgrade list. I almost missed it as I was going to update them all. Hopefully they will fix this soon.

What happened to iTunes Essentials??

My "go to" spot for finding songs to go with home movies: weddings, Mother's day etc.
Is it gone ? Do people still create play lists to share?

I asked Apple Support what happened to iTunes essentials and they confirmed that the essentials and imixes aren't available anymore. If somebody is interested, here is the Message (in German):
"Wenn ich Sie richtig verstanden habe, finden Sie die Funktion iTunes Essentials und iMix nicht mehr in iTunes 11. Das tut mir leid zu hören.
Sie haben leider Recht, beide Funktionen sind nach meinen Informationen in iTunes 11 nicht mehr verfügbar. Apple weiß, dass niemand besser qualifiziert ist, Feedback zu geben, als die Nutzer von iTunes. Ich möchte Sie daher bitten, Ihre Kommentare, Hinweise und Wünsche, Kritiken und Ideen auf unserer Feedback-Seite zu hinterlassen
http://www.apple.com/feedback/itunesapp.html"

HT201060 What happens to iTunes credit when you use family sharing.

What happens to iTunes credit when you use family sharing.

Making purchases
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer. As the family organizer, any receipts generated by the transaction will be sent to you. Learn more about how iTunes Store purchases are billed.
Family purchases and payments

What happens if itunes have an error when tyring to download

what happens if itunes have an error when tyring to download

That would depend on the error.
If you really want help, be as specific as possible.
Being vague will simply get you ignored or result in snarky responses.

What Happened to the "Plus" Songs in the iTunes Store?

I can't find any plus songs for purchase in the iTunes store. I used to be able to search for "+" songs, or browse for plus songs, but there are no links. Even searching for any song, browsing the songs, etc., show NO plus songs in the store.
The only reference to "Plus", is to update some previous purchases to plus. I even tried searching for those songs and there are no results with a "+" next to them.
What happened?
Thanks

A while back (sorry, can't remember exactly when... 2 years?), Apple stopped selling the non-plus versions of songs (128 kbps, DRM protected). They now only sell the "plus" version so there's no longer a need to make the distinction.

Problems with iTunes Plus upgrade

Is anyone else having problems with downloading?
I bought the update yesterday, but none of the 69 songs have downloaded. Now, when I click on "Download Now" either nothing happens OR I get a message saying that the iTunes Store is having problems and that it can't connect.
Yet, I'm reading everywhere that people are doing this just fine. So, what gives?
I sent Apple an e-mail yesterday, but no response. Any ideas?

OK, so this finally worked!
I got an e-mail response from iTunes support and they stated the following:
"I'm sorry you ran into an error when you tried to use the iTunes Store. This error appears to be caused by a temporary issue with the iTunes Store that should be resolved within the next 24 hours. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
If you have any questions regarding this issue, please do not hesitate to reply to this email. Thank you so much for being an iTunes Store customer. I hope you have a fantastic day."
Anyway, my connection is perfect, so it must have been something with the store. The tracks have now been updated.
The frustrating thing is that:
(1) My "upgrade my library" now only consists of one track — that I downloaded and subsequently deleted long ago.
(2) I have several other albums/tracks that are in original iTunes format and now available in iTunes Plus, BUT not available for upgrade. This is frustrating; and although I think/hope they will be available soon, I won't be able to update given the fact that the track mentioned above in (1) has been deleted.
I have sent a reply to the iTunes Store rep about these issues and I will let everyone know what he says.

ITunes Plus/Upgrade My Library Won't Detect Some Eligible Items

I've seen a couple of threads on this topic, and I'd like to submit my own.
This thread will serve the dual purpose of providing a possible answer to the problem and bringing to attention iTunes Store customer support's poor response thus far.
Here's the problem in a nutshell: When iTunes Plus was made available, I upgraded my Library because I have quite a few EMI records (all bought through the iTunes Store within the last few months), including Pink Floyd's 'Dark Side of the Moon', 'The Wall', 'Animals', and 'Wish You Were Here', among others.
The Upgrade successfully purchased and downloaded iTunes Plus albums for my entire EMI collection except for 'Dark Side of the Moon' and 'Animals'. When I return to Upgrade My Library in the iTunes Store, it claims my Library is completely up-to-date, when in fact it certainly isn't because two of my EMI albums are still 128 kbps DRM protected, despite the fact that the iTunes Plus album is available in the iTunes Store at full price.
Several other people are experiencing the same problem with Pink Floyd and Norah Jones. Strangely, some cannot Upgrade 'The Wall', while mine Upgraded with no problem whatsoever.
What's so buggy about Upgrade My Library, Apple? How can we manually rescan the Library so that these lingering eligible albums can be Upgraded?
I have gone back and forth with iTunes Customer Service about this issue. My first reply I received a day after filling out an error report at the Support Page.
Dear Travis,
I understand that you are unable to upgrade two of your Pink Floyd albums that are available for purchase as iTunes Plus music. I'm sorry for this trouble.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Cordon
iTunes Store Customer Support
I received a follow-up four days later:
Dear Travis,
I'm sorry you ran into an error when you tried to upgrade your iTunes library. This error was caused by a temporary issue with the iTunes Store that should be resolved now. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
Sincerely,
Cordon
iTunes Store Customer Support
And of course, the problem hadn't been resolved as stated. So I sent a reply:
No, I'm afraid you don't understand.. I can't try to download the iTunes Plus versions of my Pink Floyd albums Dark Side of the Moon and Animals because the iTunes Plus Library Upgrade says I have nothing to upgrade.
Why is it telling me this when I have the two albums in the protected 128 kbps format, which I bought from the iTunes store only months ago? Is there a cookie I need to reset somewhere, or is this an iTunes Server issue? Why isn't 'Upgrade My Library' recognizing these two albums?
If you can't solve the issue and allow me to upgrade, would you instead credit my account for the full price of both iTunes Plus albums I'm having trouble with?
To which Apple disappointingly replied today:
Dear Travis,
I understand you tried to upgrade your iTunes Library and all but "Pink Floyd albums Dark Side of the Moon and Animals," were upgraded. I know how frustrating this can be and I would be happy to assist you.
You can upgrade eligible previously purchased music to iTunes Plus. You will see any available upgrades on the new Upgrade My Library page. When you click the Upgrade button, you will replace all the eligible music and music videos you've bought previously on iTunes with available iTunes Plus versions of the same content (you cannot choose to upgrade only some of the items). The upgrade price is calculated based on all of your eligible content at 30¢ per song, 60¢ per video, and 30 percent of each album's purchase price. iTunes Plus music will continually be added to the iTunes Store, so your upgrade offer may change at any time. Please check back often to find new music available for upgrading.
For more information, please visit the iTunes Plus FAQ:
http://www.info.apple.com/kbnum/n305567
I hope this answers your question.
Thank you for choosing the iTunes Store and have a great day!
Sincerely,
Sandra
iTunes Store Customer Support
This email is the specific reason I'm posting this issue. I am curious why I would be sent a blatantly common FAQ response instead of the accurate and personal response I'm used to getting from Apple.
If they cannot figure the problem out, why don't they come out and say it, then give me a credit to my account so that I may purchase the iTunes Plus albums rather than troublesomely try and Upgrade them?
Any workaround or comments are welcome, both from Apple consumers and employees.
My apologies in advance to the outstanding Apple team that makes up 99% of the company. I don't intend to let one bad apple (no pun intended, honestly) sour the reputation of the lot of you.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
On 'Animals':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
The same with 'Dark Side of the Moon':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
Notice here, too, the running time of the song is different.
All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

What Songs are iTunes Plus in iTunes 9 Store?

I just upgraded to iTunes 9. In the iTunes Store, you used to be able to tell which tracks were iTunes PLUS because they had a little "+" sign next to them. Now, none do? What does this mean? Is this a bug? Are ALL iTunes audio files now iTunes PLUS? Are none of them?
Unless something is ONLY available as the old 128kbps low-bit rate, DMR'ed file format, I will NEVER, EVER buy anything in that format. Period. I am only interested in the 256kbps, DRM-free iTunes PLUS files that are twice the bitrate and that I can play at work via VLC Portable since I can't install iTunes at work.
Can someone help me out? You can't even do a "GET INFO" on items in the store any more...
I'd greatly appreciate any assistance/insight.
Best Regards,
Zack

All songs in the store are plus now...a while back they made the switch; that's when they started charging .69/.99/1.29 for tunes....that was the compromise for DRM free tunes was variable pricing for the record companies.
Most DRM tracks in your library can be converted over to plus, the exceptions are anything you have gotten as a "free" download. Pretty much everything that downloads as a free song of the week (before the change) or via a redeemable code (I picked up a free itunes sampler a couple of years back) didn't get ther DRM removed and cannot be converted to plus.
Hope that helps.

What happens to iTunes Plus upgrades now?

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