What happens when an apple store recommends irepair !!!!!

Question

I attended the appointment as booked.
  the technician listened to the problems.
  anyone listening to me on the phone was getting a large echo, and the phone wont hold an online connection (such as TTC bus app).
  i had a few weeks earlier, i had the phone cleaned at irepair on college.
  i consulted with fido and they recommended coming in to the Eaton Centre Apple store.
  this was also important, because, should repairs cost too much, i would still have the opportunity to do an exchange.
  i gave my explanation, and an appointment was made for next evening.
  i was truthful with both the attendant, and the repairman.
  i was told that because the  irepair store had tampered/modified the phone (and i was shown why they said this), the store/apple would not repair or exchange the phone.
  this means i am forced to go back to the irepair, complain, and pay their high prices, with no option of exchange!!!
  not only does a regular customer have any information/idea that this could happen.
  The Irony is this:
                                THE APPLE STORE ON COLLEGE HAD RECOMMENDED THAT I GO THE IREPAIR STORE IN THE FIRST PLACE!!!!!!
  (i had not remembered this until after i had seen the repairman at eaton's centre..
  now i have to return to the college apple and complain (probably fruitless), as well as go the irepair store
  a very very disgruntled apple customer
  (and my contract is up in december)
  paul simpson

Answer 1

takamore wrote:
excuse me, just what is your definition of 'store'?
the building is large with a large apple logo on the front and only sells apple products.
and it is not a few blocks away.
My definition of an Apple Store, which is what you said you visited in your first post, is what everyone else defines it as, one owned and run by Apple. The store you visited is not owned nor managed by Apple but rather by some independent company, so Apple is not in control of what they told you. This is something you need to address with the manager or owner of that store. Apple cannot assist you with this issue.
Regards.
Message was edited by: varjak paw