What Happens When You Change From Broadband to Fibre?

Today I'm due to move from Broadband to Fibre......I have no idea when but understand Sky allow for the whole day. However, following complete loss of service (despite the chocolate fireguard green status that Sky were reporting online) caused by cut wires in the network I'm wondering if my current complete loss of service is due to the changeover or just another example of a failure NOT being flagged up because Sky have no staff to actually fall it.
Can anyone please explain what they experienced when they moved from Sky Broadband to Sky Fibre?
Thanks in advance.

Its quite possible that your current downtime is down to the switch over as with Sky it can(and in most cases on here)take all day to activate(no idea why it takes so long with Sky when i moved to Plusnet i had only 15 minutes downtime).
The only way to know for sure is to get in contact with Sky directly and ask the question.

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