What has happend to Apple's quality control?

I always percieved Apple products to be well manufactured and client service to be first class. I purchased an iPad2 for my father; this turned out to be dead on arrival. Applecare replaced this with a second defective iPad. Number three has just arrived and is scratched and dented. This has all happened in the month since purchase.
Is this an isolated occurance, or has anyone else had a similar experience?

I tried 4 ipad 4's in a row before giving up. A couple had black stains that could be rubbed off. All had defects out of the box.
#1 - scratch on the back (didn't examine display)
#2 - dented on edge (didn't examine display)
#3 - dust under glass, uniformly pink tinted screen, scrolling not as smooth as others
#4 - no cosmetic blemishes, but has back light bleed on left and bottom right corner, greenish to pinkish color gradient (left to right), and blue tint on edges of screen.
I tried 5 ipod touch 5th generations in row before giving up. All had a hairline scratch on the apple logo. Most had black stains that could be rubbed off. All had defects out of the box.
#1 - nick where glass and chassis met, blue/yellow screen edges, screen started clicking after 1 month of use
#2 - nick where glass and chassis met (didn't examine display)
#3 - nick where glass and chassis met (didn't examine display), rounding on chassis edges uneven
#4 - nick where glass and chassis met (didn't examine display)
#5 - scratch near headphone jack (didn't examine display), uneven gap around the lightning connector.
Apple QC is a joke.

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Why is it that my iPod only charges while its off when I use my power bar that has a USB thing for my iPod 4g 6.1 When it's on it doesn't charge, but if its turned off completely it charges what has happend?

Why is it that my iPod only charges while its off when I use my power bar that has a USB thing for my iPod 4g 6.1 When it's on it doesn't charge, but if its turned off completely it charges what has happend?.

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What has happened to Apple?

Okay. I've been an Apple fan since the beginning, but things are falling apart... Mavericks is buggy. Mac Mail hangs ALL OF THE TIME.. I've never had to force quit as much as I do now. My iPhone/iPad is buggy and iTunes is just going nuts. If I go to a song, it just starts flipping out and moving to other songs (and it never did that before)... Sometimes when I end a call, it never ends until I shut down my iPhone and restart it... And don't get me started on final CutPro X. I really hope that Apple follows Steve Job's ideas, because since his passing, Apple has not been as reliable and as awesome as it used to be.. Please fix... I'm using the latest MBP Retina and newest iMac and iPhone. (I liked the way it was. I wish I could downgrade)... Thanks..

There are a lot of us long-time Apple product owners out here who feel the same way. I have Mac with older OS (SL, Lion & Mtn Lion), and after reading all the problems with Mavericks I will NOT upgrade--ever. I waited a long time to upgrade to Lion and Mtn Lion was forced on me because I bought a refurbed 2011 iMac (because they still have an optical drive--don't get me started on that omission starting in 2012) and it came with it.
Both my sisters also lament the downward slide of quality control in Apple products. One just bought the newest MBP with Mavericks, only to find she will be FORCED to use iCloud because there is no ability to sync to a computer. We have a lot of CDs and audiobooks NOT through iTunes (ever hear of free music and audiobook CDs from the library we are allowed to put on our computers?), and now there is NO way to put them on a Mavericks computer. Apparently, this was not mentioned in all the hype over Mavericks. Latest and greatest??? No, worst and "worser."
Have you seen the latest iCloud version of iWork? OMIG, it's not worth the digital imprint it takes up in cyberspace. You can't do anything with Pages but the most, most, most basic commands. Of course, it's "Free." Don't bother taking this free offer.
I'm mad at Steve Jobs for not getting the surgery at a point that would have saved his life--at least for a few more years. I can't believe that he would let all this shoddiness slip through to the customers.
Apple seems to pander to the younger, newer purchaser who doesn't know any better, and us loyal long-time Apple product users be damned!
It's almost enough to make me switch to PCs...although who knows how they've changed things since I left them behind? I will say the Samsung phone screens are MUCH easier to read than the iPhone, and I've been tempted to switch to Android iOS to get one.
I have an "Orchard" of Apple products, and even though they are aging, I don't plan to add anymore as long as I am able to use what I have.

What has happened with Apple Support?

I convinced my friend to purchase a refurb Macbook Pro last week. I explained "the same warrenty, I've purchase 3 refurbs with no problems, yada yada".
His MBP shows up with a "5th leg" under the Superdrive! Dented from the inside out. We found this out when we tried to start installing some software via DVD and the DVD got jammed inside and wouldn't eject (and sounding like it was shredding said DVD). Finally after a small pair of tweezers and a quick hand, I was able to snag the end of the dvd and "help it out".
I told my friend how sorry I was, and explained that we will ship it back and Apple will surely just ship another refurb to him.
Currently, he has spoken with 6 different people, over an hour of phone time, and none have followed through with not even a return number! Plus, each and evey new "tech" that he speaks to wants his name, order number, address, credit card, and probably his favorite color!
What has happened? I have been praising Apple for 25 years, and now I'm just embarrassed (for me and Apple).
Had to vent, and was wondering if anyone else has had this experience lately?

Your friend only needs a single 'yes' to resolve this. Tell him/her to hang in there! Insist on good service. It is definitely owed.
I have found that dedicating the time to get it done, and then not accepting any answer except the ethically right one, will achieve the right result. I would bet the call center folks are trained to drag feet on giving return authorizations on refurbs. That is an institutional thing that is not particular to just Apple. The ignored problem often will just go away. On a call to support the need is to insist on going uphill to supervisor and then manager and not hang up until a equitable solution is arrived at. Polite, unfazed - insistant.
We all hate it when an error like this makes Apple look small.

What has happend to Adobe Media Encoder in CS4?

I have been making short (5min to 10min) movies for the web for several years. I have used Premiere Pro CS3 and exported to FLV using the CS3 Adobe Media Encoder. The results have been excellent using 800kb/s at 25fps.
I then upgraded to Premiere Pro CS4 but cannot get anywhere near the same quality out of the new Adobe Media Encoder. I have tried many settings, including 2-pass and/or VBR as well as Single Pass CBR. What ever I try the resulting video quality is poorer than from CS3.
For the moment I am sticking with CS3 until I can find a solution. I hope I have not wasted my money on the upgrade.
Can anyone help?
Spok.

I have found in my testing that the Flash encoding options and the results are far superior to anything I ever got out of previous versions of this option in PPro CS3 and v2.0.
That being said, I always use Sorenson Squeeze. Wish Adobe could match the quality I get in Sorenson. It's closer than before, but the file sizes are still much bigger in AME and the quality is noticeably lower than what Squeeze can deliver.

What has happend with preload and IEXPLORER??

I received from different people that preloaders in Flash and
using IEXPLORER ..that the preloader
function does not work correctly. I have no idea how this
suddenly happend.
I have tried several preloaders and all give the same
problem. When loading this flash file you get in your left bottom
corner
an icoon that the swf is downloading. When it is finished
than you get to see the swf file, so without the preloader?
In Firefox it works just fine.
Here is an example of an preloader:
http://www.webdesign-cs.com/cs_preloader.swf
source file:
http://www.webdesign-cs.com/cs_preloader.fla
Does any one experience this problem too?

I found out that this problem is more complicated..
The preloader at my school project:
http://www.cursistennet.nl/~cewschardijedu...ekcursisten.swf
worked just fine.
now i copied the file and uploaded to my bluehost account.
http://www.webdesign-cs.com/startrek.swf
And the same swf file does not preload on this server!
So, my conclusion is that some hosting servers, cause this
problem. But i don't know what the exact problem is?
I have posted this problem to my hosting provider.
But i bett that more people will experience this problem.

What Has Happened to Apple Discussions?

Apple Discussions web site. It seems that every single day periods of a few minutes to a few hours go by with Discussions "tempoarily unavailable." When it is available, it is often abysmally slow. Offhand, I cannot think of another web site with performance like this, although Dell discussions had similar problems a few years ago and was a contender for the title.
An occasional word of explanation would be welcomed by those who time after time are unable to connect to Apple Discussions.
Bob N.

Robnich,
I bet they are working on Apple Discussions to make your and others experiences better. If you noticed when those "temporarily unavailable" messages appear that it is during the "off hours" of the average persons day. Usually it is during the day when most people are at work (mid day) and late night/early morning around 2ish. I have noticed the occasional slow down, but I have also noticed the same effect with other forums. If you remember what Apple Discussions was like after the switch; it is 101% better. You may want to try deleting the Apple Discussions cookies and then going back.
Jon
Macbook 2.0 White (100Gb HD 2Gb RAM) Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more... Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

What has happend to iTunes 11 its dreadful please bring back iTunes 10

Just downloaded iTunes 11 it is one of the worst looking and poor user friendly programs i have used in a long time, im no computer genius but you would have expected this to be have been tested to the max, it has the look of a freebie website, not to mention it has slowed up im sure it has, this is very evident in the import of cds, is anyone else finding this or not liking the new look.

Downgrade iTunes 11 for Windows
You are correct. You are not a computer genius or you would know better than to make such a misinformed statement.
These forums are for solving problems, not posting complaints or rants.

What has happend to my Iphone

Help,
My iphone wifi has been working fine since I set it up. But for the last two days I have not been able to access my home wifi or safari, the phone settings still have the wifi connected and the home network still has the phone address in it. I have not changed any settings and have checked everything.

... because all computers are imperfect and have bugs. All software is not perfectly compatible with all other software.
Message was edited by: paulcb

Recently my iPhone no longer can be loaded through my MBP? What has happend?

I also lost the possibility to use iPhone as a moden to Internet. But that I managed to fix at least on my old MB.
Has there been some changes that generate that fault?

There is also other strange things happening. iPhone photos does not load any longer to old MB??
Chrome does not update to MB? (10.5.8)

[SOLVED] "man" doesn't find the manpages anymore... what has happend?

I suppose the probleme first appeared after the latest upgrade of "man-pages".
When I'm regular user man returns "No manual entry for XXX" in most cases. Being root, all manpages are displayed as usual.
Here's what I tried so far:
I've checked some manpages from "/usr/man" directroy. On all manpages, no matter if the work for the regualr user, read-permission is enabled for everyone!
Checking the $MANPATH variable returns the same for root and users, namely: "/usr/man:/usr/X11R6/man:/opt/java/jre/man:/opt/kde/man:/opt/qt/man"
I have no idea what else I could try to get them working properly again.
Last edited by saciel (2007-07-11 16:16:55)

im having a similar issue. but in my case, man pages arent shown even if im root... i cant seem to find man pages for anything. this is a pretty new arch64 install, so i dont know if they worked on this install before.. if not, how can i install the needed manpages?
br fjodork

Newbie here...er..has something gone wrong with Apples quality control..!?

Hi, this is my first post here. I am on my second apple computer, first was a 12inch iBook in 2004 which my partner now has as I went and bought a shiny new macbook in June. When I bought my first apple computer I was a very happy switcher from pc's, I loved my iBook, and learnt mac osx on Panther Lots of fun with movies, photo's and iTunes. The ibook never crashed, never stopped doing what it was supposed to, and never got too hot or made barnyard impressions! So I was looking forward to the upgrade to Tiger, iLife 6 et al when I took delivery of the macbook. And I trusted Steve Jobs and the crew at Cupertino to carry on the the good work and provide the quality hardware and software that I had been trying to persuade all my pc friends to buy into....but...it has all gone horribly wrong. My macbook is at this very moment as I type getting hotter by the second and there is a herd of cows on my desk mooing away. Every now and then..bang.. ramdon shutdown. And every now and then it won't shut down when I want it to. Now I know from the discussion boards that I am not alone with this and that apple issued a fix for the overheating, but then on top of this, I see that iTunes 7 has lots of problems as does the new v10.4.8 update. I am still a mac fan, and I want to stay loyal as I can't bare the thought of going back to pc's, but hey, I just really hope that if there are some quality control issues rearing an ugly head that Mr Jobs remembers that we still have a choice. I'm holding off from downloading the updates until the bugs are fixed, and I will hold off from buying my new 24 inch iMac until I am sure that there are no gremlins with it...and I should not have to be doing this with Macs. Or so I was lead to believe!
Sorry if my first post sounds a little negative but I just want to enjoy being a mac owner again!

So I'm guessing that your reliable iBook (the one that never crashed or stop doing what it was supposed to do) wasn't one the first generation of iBooks that Apple made that had the logic board problem that caused Apple to extend the warranty out to 3 years, right?
http://www.apple.com/support/ibook/faq/
My point is that your iBook was as good as it was based on the fact that Apple made mistakes on (and learned from) previous generation iBooks.
Now you buy a first generation product (where Apple's had no chance to learn from previous mistakes because there haven't been any previous mistakes as this is brand-spanking stuff for them) and you're expecting it to be as good as the fifth or sixth generation product that you're replacing.
Where is the logic in that?
To me, what matters is how well the manufacturer can address the issues. And although I'm not impressed with the speed at which Apple has dealt with some of the MacBook issues, as it stands (and as far as I know) they've corrected all of them so far. New ones are being manufactured that don't have the issues, and Apple will repair any older MacBook that was manufactured before production was changed. This is more that I can about my experience with my first-year Honda Element.
Perhaps this is why Windows laptops rarely have huge innovative design changes like Apple made going from the iBook to the MacBook. Most manufacturers don't want to have to deal with the subsequent risks.
I don't think it's wrong to expect a lot from Apple, but I also don't think that you can ignore the logic of the situation.

My business has 100 ipads 3g with no control at the moment - i need to now control the ipads - what apps they can use - and restict certian use on the ipads - whats the best way to do this - it will need to be done remotley.

my business has 100 ipads 3g with no control at the moment - i need to now control the ipads - what apps they can use - and restict certian use on the ipads - whats the best way to do this - it will need to be done remotley.

MDM -- moble device management
MDMs
Airwatch, Meraki, MobileIron, Profile Manager on OS X Server, or Zenprise
For a comparison see this page:
http://www.enterpriseios.com/wiki/Comparison_MDM_Providers
Airwatch
http://www.air-watch.com/
Meraki -- A free MDM [ expect lots of email and phone calls about upgrades ]
http://www.meraki.com/products/systems-manager/
https://discussions.apple.com/thread/4067210?tstart=0
Good howto by Sergio Sosa.
https://discussions.apple.com/thread/2594001?start=15&tstart=0
MobileIron
http://www.mobileiron.com/
Profile Manager by Apple
Zenprise
http://www.zenprise.com/

HT201335 What has changed regarding watching youtube on my apple tv from my iphone and macbook pro in the past month or two?

In the past month, I have stopped being able to play youtube content to my apple TV from my iphone - I can only get audio to play, and no video. When I activate mirroring, the video quality is much worse than it ever was before. Additionally, there is no option to play any content from youtube to my apple tv from my macbook. What has changed?

The native Youtube app was removed in IOS 6. You would have had to download the official 3rd party app, which has not been enabled for airplay. This is up to the developer to do.
The only way to do stream Youtube content from laptop to Apple TV natively is through Airplay mirroring, which requires a recent (2011 or later) model running Mountain Lion. The alternative is going through software, Airparrot.

When trying to sign in with 2 different apple id's I get a message saying "unknown error". I succeed to sign in directly from my iphone though. What has changed?

When trying to sign in with 2 different apple id's that i use for year now, I get a message saying "unknown error". I succeed in signing in directly from my iphone though. What has changed?

You will need to contact iTunes support.

What has happend to Apple's quality control?

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