What has happened with Quality with an Acer Product?

My son purchased an Acer Aspire E1 in the Spring of 2014, the Hard Drive failed within 8 months. No problem, the warranty took care of it. I now have had the Hard Drive replaced again within the 7 months of the factory replaced one. Acer's tech support lured me in to purchasing their Recovery Thumb Drive, saying it would solve the problem. To find out that when trying to boot up, a message displays L:/MAPP is missing. Took it to a Reputable Computer Repair Center, they replaced the Hard Drive. When you try to contact Acer about their product failing, then having it Factory replaced, only to fail again, you get some 3rd party,from a foreign land, who also wants money to talk to you. I want someone from ACER to refund some or all the cost of replacing their Hard Drive, which should of came with a warranty,since they replaced it, and the refund of the Recovery Thumb Drive, that wasn't needed to fix Acers problematic Hard Drive. My son uses the Acer's laptop for every day normal use. No gaming downloads, no 100,000 picture down loads, just to be used for collegic activities. I have a Dell Inspiron that has lasted me 4 years and counting. Well Acer, are you going to help a DAD out of possible Acer production quality failure??

Use their Recovery thumbdrive they gave you and format it. Then save your son's data on it. Unplug the thumbdrive and carry the laptop out to the garbage and drop it in the can. Go out and buy a new laptop from a company that actually provides support.

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What has happened with Apple Support?

I convinced my friend to purchase a refurb Macbook Pro last week. I explained "the same warrenty, I've purchase 3 refurbs with no problems, yada yada".
His MBP shows up with a "5th leg" under the Superdrive! Dented from the inside out. We found this out when we tried to start installing some software via DVD and the DVD got jammed inside and wouldn't eject (and sounding like it was shredding said DVD). Finally after a small pair of tweezers and a quick hand, I was able to snag the end of the dvd and "help it out".
I told my friend how sorry I was, and explained that we will ship it back and Apple will surely just ship another refurb to him.
Currently, he has spoken with 6 different people, over an hour of phone time, and none have followed through with not even a return number! Plus, each and evey new "tech" that he speaks to wants his name, order number, address, credit card, and probably his favorite color!
What has happened? I have been praising Apple for 25 years, and now I'm just embarrassed (for me and Apple).
Had to vent, and was wondering if anyone else has had this experience lately?

Your friend only needs a single 'yes' to resolve this. Tell him/her to hang in there! Insist on good service. It is definitely owed.
I have found that dedicating the time to get it done, and then not accepting any answer except the ethically right one, will achieve the right result. I would bet the call center folks are trained to drag feet on giving return authorizations on refurbs. That is an institutional thing that is not particular to just Apple. The ignored problem often will just go away. On a call to support the need is to insist on going uphill to supervisor and then manager and not hang up until a equitable solution is arrived at. Polite, unfazed - insistant.
We all hate it when an error like this makes Apple look small.

What has happened with Safari?

Safari 6.0.4 on retina MacBook Pro, practically ALL images on the web are blurry now. I mean, even the Google doodle image for example or just about any image on any webpage. I'm kinda new to Safari (and Mac) but this was definitively not the case with previous version.
This is not happening with Firefox or Chrome, but with the built-in browser? Any input on this?
Regards,
martindogg

Hi Mike,
Try navigating to..
System Preferences > QuickTime > 'Advanced' Tab > 'MIME Settings'
.. and uncheck 'Images/PDF image'. Restart Safari.
Yang

What has happened with Spotlight? Can't find files anymore. Why?

Apparently I have two iPhoto libraries. When I use Spotlight to find them, I get an iPad user guide as the first return. One library is in Pictures. If I search that Finder folder for iTunes Library, search finds nothing. If I search that folder for iPhoto it returns iPhoto Slideshows, a file that follows after the iPhoto library file. If I use Spotlight, it returns hundreds of unrelated files. Not useful.
If I double-click the library in Pictures, I get this message in iPhoto: Do you want to switch the current iPhoto Library from “iPhoto Library” to “iPhoto Library” and relaunch iPhoto?
I suspect if I do, I'll never find the library that is now open. How'd I get two libraries? I didn't do that.
My main question: Why doesn't Spotlight return the location of the file I'm looking for?
Seems to me I've been finding files very efficiently with Spotlight for years, but this new version is almost useless.

Yes, I've done that. I just did it again in response your suggestion. Had a fusion disk problem s few days ago; had to wipe it and restore so I'm working with a clean system. Should have been indexed... I dropped my whole hard disk in the privacy space; nothing happened. Then I dropped iMac Home; I could see it was indexing. But nothing changed...
Today the problem was searching for a library and I wondered if Spotlight is coded to not find such Apple created fundamentals.... But daily, no matter what I'm searching for, even if I find it, it is not as efficient as it used to be.
Maybe I'm just a grouchy old man, but it seems to me Spotlight was better before it was improved.

What has happened with forum?

i just discovered that i have been given a new MEMBER name and i am shown as becoming a member today.
i was "vinsolo" for some years.
i am also given credit for a post by prancibal, or something like that.
is there an administrator?
vince
Message was edited by: solomito

waller, thanks for your reply.
by getting nowhere i mean that when i select the dropdown "my personal info" (or something like that) i get a greyed out page on which i can see all the fields that i want access to but the spinning gear never stops and the page never fills in.i can go anywhere on my browser but i cannot access that page. thus i get nowhere.
i regret that i felt forced to try something here.
the screen name here is not my screen name but part of my personal information.

I have used Firefox for years with no problem. For the past 2 weeks it has crashed repeatedly after 1 to 15 minutes. What has happened? Is it the updates?

What has happened?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

TS1702 Any body know what is happening with this app "eTodo" ? is no more in the iTunes store !

Any body know what is happening with this app "eTodo" ? is no more in the iTunes store !
I have this problem for one year I think and no one can’t solve that,I made 6 screen shots and I will uploading in a few seconds all of them and please just check them !
My problem is: I bought an application last year and after some time I had lost the app from my iTunes store.
Now,what I want to do is: I want to get that app again,but I could not find anywhere in the iTunes store,websites ,nobody could not help me with that
The app has been deleted from everywhere !

If the app is no longer in the store then you won't be able to redownload it. You don't have a copy of it in your computer's iTunes library or on your backup of your downloads/library so that you can sync it back to your phone ?

What is happening with FCP 7 now?

I've just been engaged to make a film in a remote isolated community. They want me to set up a 'film studio' for the community at the same time. Normally this would be a no-brainer for me. I'd arrive with an Apple Tower, several monitors, some decent speakers, and FCP Studio installed.
I'm wondering what is happening with FCP these days. All I've heard is negative rumours about FCP X being an amateur app (iMovie upgraded) and FCP7 being discontinued. I may not even be able to buy FCP Studio (with 7)?
I have a distinct disaffection for iMovie ... the underlying logic has always eluded me. I've been a faithful Final Cut user since the very first version, have cut scores of films with it.
I'd love to hear the 'latest' news about how Apple is handling this, or not.
I hate the idea of trying to set up a community studio with any of the alternatives.
All ears,
Ben

Hi Tom,
By 'current interface' do you mean FCP X? I haven't had time to try it yet. I've never liked iMovie. I love the simplicity and 'logic' of FCP - once one has worked out the most efficient pipeline.
I find I can show someone how to edit in FCP in about 30 minutes. It took my son about ten. And then the learner is on his/her way with great ease. (I think it's a matter of having myself figured out over the years a very efficient 1,2,3 ... eschewing the 10 other ways to do every operation; I suspect it's the 10 different ways to do each operation that most people find confusing).
Fogo Island Newfoundland out in the North Atlantic is a particularly enlightened place, quite fascinating. Very film savvy. I'd want to set them up with something professional - they might easily turn out some decent filmmakers. Meaning 'professionals'.
If Apple was planning to upgrade FCP X to a professional app in the near future (I'm just quoting what I've heard rumoured) then I could see going that way. I have to confess that I also don't want to have to spend a month getting up to speed on FCP X before heading out for Fogo. And then looking incompetent when I discover I can't do something on it (that I take for granted in FCP 7).
All the best Tom.,
Ben

What's happened with iCal - all entries duplicated!

What is happening with iCal? Suddenly it's duplicated every event in my calendars on my iMac - and the Mobile Me version seems stuck - I can't click through the days there.
I've seen other posts on this, but I'd like to ask if anyone else has experienced this since "upgrading" their calendars as I was prompted to do yesterday.
Automatic synching is OFF in Mobile Me prefs - my synchs are initiated manually (and I didn't initiate one before the duplication occurred).
Secondly, does anyone know how to remove these duplicates in one go - I can't trawl through 8 years of bloated calendars removing the duplicates!
Thanks.

I can answer my own question about how to remove the duplicates: I unticked/unchecked the calendars in the Mobile Me list in the left column.
I've turned off all synching for the time being - Mobile Me and iCal seem to be causing some severe problems for some unfortunate users who have lost all their data. Makes duplicated data a luxury.

WHATS GONNA HAPPEN WITH IWEB NEXT YEAR WHEN MOBILE ME CHANGE TO ICLOUD?

WHATS GONNA HAPPEN WITH IWEB NEXT YEAR WHEN MOBILE ME CHANGE TO ICLOUD?

Don't use all caps. It's tantamount to shouting and more difficult to read.
It is now confirmed that iWeb, and iDVD, has been discontinued by Apple. This is evidenced by the fact that new Macs are shipping with iLife 11 installed but without iWeb and iDVD.
On June 30, 2012 MobileMe will be shutdown. However, iWeb will still continue to work but without the following:
Features No Longer Available Once MobileMe is Discontinued:
◼ Password protection
◼ Blog and photo comments
◼ Blog search
◼ Hit counter
◼ MobileMe Gallery
All of these features can be replaced with 3rd party options.
I found that if I published my site to a folder on my hard drive and then uploaded with a 3rd party FTP client subscriptions to slideshows and the RSS feed were broken. If I published directly from iWeb to the FPT server those two features continued to work correctly.
There's another problem and that's with iWeb's popup slideshows. Once the MMe servers are no longer online the popup slideshow buttons will not display their images.
Click to view full size
However, Roddy McKay and I have figured out a way to modify existing sites with those slideshows and iWeb itself so that those images will display as expected once MobileMe servers are gone. How to is described in this tutorial: #26 - How to Modify iWeb So Popup Slideshows Will Work After MobileMe is Discontinued.
It now appears that the iLife suite of applications offered on disc is now a discontinued product and the remaining supported iApps will only be available thru the App Store from now on. However, the iLife 11 boxed version that is still available at the online Apple Store (Store button at the top of the page) and those still on the shelves of retailers will include iWeb and iDVD. Those two apps were listed in small, gray text on the iLife 11 box that I bought.
Personally, if I didn't already have a copy I would purchase one to have it for reinstallation purposes if ever needed.
This may be of some interest to you: Life After MobileMe.
OT

If I buy a MacBook pro now, what will happen with it once the Lion OS makes it's appearance? Will I need to buy a new one again?

If I buy a MacBook pro now, what will happen with it once the Lion OS makes it's appearance? Will I need to buy a new one again?

Lion will run on most Intel machines. It will not run on the following machines:
MacBook Pro (sold before October 2006)
MacBook (sold before November 2006)
Mac Mini (sold before August 2007)
iMac (sold before September 2006)
It requires an Intel Core 2 Duo (or later CPU). Those machines listed above were all Intel Core Duo machines and with the exception of one of the Mac Minis, an Intel Core Solo. So we're talking 4+ year old machines. I have not tested Lion on a machine with anything less than 2GB of RAM.
Wikipedia has a pretty good public summation of what's known so far and it's quite accurate - http://en.wikipedia.org/wiki/Mac_OS_X_Lion
The biggest thing of note so far is that you cannot install/run Rosetta. Which maybe problematic for some users.

I don't understand what's happening with my Music. All the songs that I purchased, that were previously on my phone, now show up a Cloud next to them, but I can't play them. If I touch the Cloud, it turns into a red square but never downloads.

I don't understand what's happening with my Music. All the songs that I purchased, that were previously on my phone, now show up with a Cloud next to them, but I can't play them. If I touch the Cloud, it turns into a red square, acts like it's downloading (which I can see happening in iTunes), but never downloads. The Cloud just stays there.
I've sync'd my phone, I've turned it to "show all music" in Settings, I've drag and dropped the songs/albums onto my phone again. I feel like I've tried everything I've seen recommended, but nothing works.
I've purchased a lot of music from iTunes. It should be there. What's going on?
P.S. Same thing happening with my purchased books. Ugh.

Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match. Your iTunes Match library will then appear on your iOS device.

What's happening with my 2ndGen AEX at night? Pings sometimes go over 1000ms!

What's happening with my 2ndGen AEX at night? Pings sometimes go over 1000ms!
My Airport Extreme is perfect all day but sometimes late at night my ping goes over 1000ms. Wired or Wifi is the same. There's no rhyme or reason as to when it happens either. Random times and random nights (sometimes several nights in a row, other times not for week or more). Resetting doesn't help, but If I go direct to the modem, pings are around 15-30ms... normal for me. It's been a problem for me for a while now, and I'm not sure if its the latest firmware update that did it. I first noticed it playing my Xbox 360 sometime last summer or fall. The ping times will suddenly (usually around midnight or 1am) be so high that I can't play any multiplayer games. I go to speedtest.net and my ping is anywhere from 500ms to 1118ms is the highest I've seen. If I reset the router, it is fine for a couple minutes and then right back to to the high pings. As I said, the modem is fine when I go direct, so something is causing the Airport Extreme to have trouble. It's not the XB360, cause it also happens with my XB1 and only at night. I play during the day, as well, and have no troubles.
I believe that there are certain programs that can cause this, like Vuze, but this only ever happens when everyone in the house is in bed, and both mine and my wife's laptops will be asleep. I do have a Mac Mini connected to another TV in the house, but the only thing it should be doing at that hour is its hourly Time Machine backup to a USB drive plugged directly into it. I do have a network drive attached to the AEX, but I only use that for manual backups for our laptops, neither of which is being done when this occurs. My wife and I also each have an iPad (the 2 and an Air) and an iPhone 5. Could they somehow be causing this? Maybe an automated iCloud backup occuring at night? Although, I use several devices on my network all day long without this kind of thing happening so I don't know why that would cause this kind of problem. Just to round out my collection, I have to older Airport Expresses as well to extend the network and are mostly used for the audio out.

Test after each of the following steps that you haven’t already tried:
Step 1
Take all the steps suggested in this support article. That's the starting point for any further effort to solve the problem. Skipping any of those steps may mean that the problem won't be solved.
Step 2
From the menu bar, select
System Preferences ▹ Accessibility ▹ Speakable Items: Off
Step 3
Reset the SMC.
Step 4
Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is much slower to boot and run than normal. Don’t launch any applications at first. If sleep still doesn’t work properly, back up all data and reinstall the OS. After that, if you still have the issue, make a “Genius” appointment at an Apple Store to have the machine tested.
If sleep now works as expected, go on to the next step.
Step 5
Still in safe mode, launch the usual set of applications that are running when you have the problem, including your login items, one at a time, testing after each one. Some applications may not work; skip them. You might be able to identify the cause of the problem this way.
Step 6
If sleep is still working after you’ve launched all the usual applications, reboot as usual (not in safe mode) and test again. If sleep still works, you’re done, at least for the moment.
If you still have the sleep issue after booting out of safe mode, post again.

What is happening with quote substitution in Mail since Mountain Lion?

What is happening with quote substitution in Mail since Mountain Lion? Now, whenever I type an apostrophe and it's replaced with a smart quote, it creates an unwanted space within my word and starts typing from there. It will also revert the font from my template style to helvetica. Annoying as heck! Any thoughts? Turning off smart quote substition in Mail elimates the error, but elimates the smart qoute, too. I'm stumped.

What is happening with quote substitution in Mail since Mountain Lion? Now, whenever I type an apostrophe and it's replaced with a smart quote, it creates an unwanted space within my word and starts typing from there. It will also revert the font from my template style to helvetica. Annoying as heck! Any thoughts? Turning off smart quote substition in Mail elimates the error, but elimates the smart qoute, too. I'm stumped.

What's happening with BT Broadband Talk??

When I joined BT some years ago I was advised to use BT Broadband Talk, as this was a VOIP service the calls made via BT Broadband Talk were cheaper than made via a landline (at least that was what they told me when they sold this to me).
Recently I found out that the call rates for Broadband Talk calls and landline calls are the same, but also that some of my calling plan features do NOT apply to Broadband Talk calls!!
As I have been using only my Broadband Talk number to make calls, I was just paying for calling plans while they were not being applied on my calls. I don't know when BT all changed this, but it looks to me like they are phasing out the whole BT Broadband Talk service!
Can anyone let me know what is happening with Broadband Talk???
(I guess I better use skype anyway...)

That's indeed what I thought but when I was chatting with a BT support person, this was what she told me (copied from the chat log):
"Quatta: Can you send me the international calling rates to Netherlands, Spain, Belgium and Germany when calling from the main line vs when calling from the broadband talk line?
Junaid : the prices are same if you call from land line or bt talk broadband i will tell you the charges bare with me
Quatta: Okay thanks - yes please send me the rates
Junaid : Netherland-2.50, Spain-2.50, Belgium-2.50 and Germany-2.50 all the amount is 2.50 pence."
After this i search the bt site to see whether BT BB-Talk had cheaper internatonal rates listed (as i did not trust this chat-reply) but no where on the site you find seperate BT BB-Talk rates for international calls. This chat happened on dec-7, 2011 - that's why i started thinking that BT is making this voip service less attractive so that their existing customers drop out on it and they can terminate it (as they already stopped taking on / promoting BB-talk to new clients). So don't think the cheap calls advantage is there anymore. cheers Rob

What has happened with Quality with an Acer Product?

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