What Help Viewer Component Enables Index tab?

A customer of ours has a problem with any .chm help file not displaying their index contents properly (showing up as blank). In our app, we have a Help | Help Index menu item that opens up our .chm's index tab. This ends up crashing the entire application.
Similarly, accessing the help file directly in Windows Explorer (outside of our application) works fine until he goes to the chm's Index tab in which case the HelpViewer crashes.
Another similar symptom: sometimes the Index tab's contents will be blank and then a crash occurs when he attempts to close the help viewer.
The index tab problems are not unique to our help files however. So I think there's likely some Windows component missing on his system that makes any .chm file with an index tab display a blank tab or causes crashes.
Error Messages consistently mention a problem with:
ModName: itircl.dll
(Sorry rest of the message is in Swedish)
Has anyone heard of this problem and know how to fix it? Should customer just re-register the .dll? Or is something else needed?

Hi there
There are several DLLs that sometimes become corrupt or get clobbered. I think you would be well advised to download MJs Diags from the link below:
http://helpware.net
Cheers... Rick
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