What if you can't sign in to your order from Apple Store?

I can't sign in to Apple Store with my Apple ID; I can sign in everywhere else except there.
I have a $1,151.00 order pending, and it's shown there when I enter order number, but then to make changes or correct the address (and many other things) it asks you to enter with your Apple ID. I try this but my order is not shown there.
And of course there's absolutely no email address where you can send questions for such a problem; in fact, there's not even a forum for Apple Store where you can POST a question like the one I'm posting here. (I just posted it here, in desperation, because it's iPads that are part of my order; no where else to ask such a question !!!)
Does anyone know what I could do? I cannot call the phone number because I'm out of the country. I have to do everything via email and forum postings.
Thanks.

Is there some family member in the stores that can call for you?
Have you emailed Apple to see if they'd research it for you?
Other than that, I have no ideas......

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