What if you cracked the iPhone 5c plastic case can you still trade for a new one

So I went to my local phone company store to ask why my iPhone 5c is not charging and so I am expecting a new phone but when I send my old phone that does not charge to Apple will they accept it even though the plastic case is cracked, will I have to pay full price because there are minor damages?

You asked this same question at:
https://discussions.apple.com/message/25797060#25797060
It was answered there.

Similar Messages

  • My iphone 5c screen is popping out from the top right side , can i exchange it for a new one at the apple store ?

    my iphone 5c screen is popping out from the top right side , can i exchange it for a new one at the apple store ?

    If it is still under warranty, and they determine it is a manufacturing defect, they will replace it. Be sure to back everything up before taking it into the Apple Store. That way, if you do get a new device, you will be able to set it up from the backup.
    Cheers,
    GB

  • I have the iphone 5 and my lock button does not work. Can apple fix it or give me a new one. Can they still give me a new one even if I didn't buy my iphone 5 from them I bought it from verizon

    I have the iphone 5 and my lock button does not work. Can apple fix it or give me a new one. Can they still give me a new one even if I didn't buy my iphone 5 from them I bought it from verizon

    Alread asked and answered in your previous post - please do not post the same thing multiple times in multiple forums.
    https://discussions.apple.com/thread/5164919

  • My iPad screen just cracked. Can I exchange it for a new one?

    I dropped my iPad and it cracked. It hasn't even been one year since I've had it. Can I exchange it for a new one? I have the worst luck TT.TT

    Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
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    iPad model
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    New iPad
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    iPad 2, iPad
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    iPad Repair & Screen Replacement Services
    http://www.ifixyouri.com/16-ipad-repairs
    RepairZoom iPad Repair
    http://www.repairzoom.com/ipad-repair.html
    Mission Repair
    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
     Cheers, Tom

  • I damaged my iPhone 5c can I exchange it for a new one?

    I Damaged my iphone 5c , can I exchange it for a new one?

    Accidental damage is not covered by the warranty. If the screen is damaged, certain Apple Stores can replace the screen for $149. If something else is damaged or your local Apple Store does not offer screen replacements, they will replace the phone for $269.

  • I had a iPhone 4S. I had to exchange it for a new one. Same phone. I had all my stuff backed up on iCloud. I turned on my ICloud, but nothing was transferred, except my contacts. Why? There were pics and text messages I was assured would be transferred..

    I had an iPhone 4S. I had to exchange it for a new one. I had my iCloud backed up. I was assured that everything would transfer. I had most importantly text messages and pictures that I wanted to keep. Why did nothing transfer besides my contacts

    Here is a guide on restoring your iphone from an icloud backup:
    http://heresthethingblog.com/2011/10/18/restore-iphone-ipad-icloud-backup/
    Hope this helps!

  • Is the iPhone 5's case can replace ? and how much ?

    is iPhone 5's case can repalce ?

    An out of warranty replacement for an iPhone 5 is US$229 if you didn't purchase AppleCare+ with the phone.

  • Is there a way to save the music on my iPhone so that I can put it back on a new one?

    I recently got a new  iPhone, and after restoring all my stuff from my old iPhone via the iTunes restore thing, I had to put all my music on manually, instead of it being restored. Normally this wouldn't be an issue, but I share my iTunes with my brother and so I only want about half the songs on my device.
    I'm going to go get a new iPhone (the speaker on this one doesn't work) and I'm wondering if there is any way that I can save the music that I have on my iPhone so that it's easier to get it onto my new iPhone.
    I've tried putting my iPhone's music into a playlist on my computer, but that wouldn't work. I also tried looking around iTunes for some way to do that or something similar, and I'm finding that I can't get it to do what I want.
    Any help would be greatly appreciated.
    Thank you

    I recently got a new  iPhone, and after restoring all my stuff from my old iPhone via the iTunes restore thing, I had to put all my music on manually, instead of it being restored.
    iTunes content is not included with your iPhone's backup - no music, movies, tv shows, podcasts, audio and print books, tones, and apps. All iTunes content must be transferred back to your iPhone when restoring. If you sync music with Sync Music selected under the Music tab for your iPhone sync preferences with iTunes, music is transferred back to your iPhone from your iTunes library when syncing - syncing is followed after the iPhone is restored. If you manually manage music and videos with this selected under the Summary tab for your iPhone sync preferences with iTunes, you must manually drag all music from your iTunes library back to your iPhone. Manually manage music means manually all the way.

  • Hi my iphone 5 is broken can i change it with a new one with adding some money in hong kong??

    my iphone 5 top is broken and i know that in usa you can just give it to apple store then add $200 or $250 and they will take the broken one and give you new one
    the same model but i am in hong kong do you think that i can do it here??

    If you take it to an Apple store, yes, you can get an out of warranty replacement.
    See this -> http://support.apple.com/kb/index?page=servicefaq&geo=CHINA&product=iphone
    My iPhone is not eligible for warranty service. What are my service options?
    An iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPhone that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details. Refer to this article to check if the Liquid Contact indicator on your product has been triggered.
    Apple offers two service options for iPhones that are not eligible for warranty service.
    Battery Replacement ServiceIf your iPhone requires service due to the battery's diminished ability to hold an electrical charge and it is not covered under Apple's warranty, an AppleCare service contract, or statutory consumer rights, Apple will service your iPhone for a service fee. For more details, please refer to the Battery Replacement Service information or visit an Apple Authorized Service Provider.
    Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
    iPhone Model
    Out-of-Warranty Service
    iPhone 5s, iPhone 5c,
    iPhone 5
    1,998 RMB
    iPhone 4s
    1,598 RMB
    iPhone 4, iPhone 3GS,
    iPhone 3G
    1,198 RMB

  • Iphone has a dead pixel, will apple exchange for a new one?

    I just noticed a dead pixel on the center of iphones display. The pixel is tiny but my eyes keeps fixating on them and its annoying. What should I do?

    They will replace it, they have reserves for replacement that often the manager is the only one aware of. I had the same problem and it drove me NUTS! The manger replaced it with his emergency secret stash. I feel so much better now and my new one is perfect. That one pixel in the middle of the screen was so annoying!

  • IPhone 5 has little **** in it can i exchange it for a new one?

    i got it the day it came out and i noticed a little **** on the back of the device. I am woundering if i can take it to a apple store and exchange it?

    The description doesn't relate to my question, but I take it there was no chip in it when you took it out of the box and it has occurred sometime since you got the iPhone. In that case it would not be covered by the warranty and it would cost you $229 USD to exchange it, or $49 if you purchased AppleCare +.
    Or you could just put a case on it.

  • I've noticed my mac book air charger has turned yellow and the rubber keeping the wires hidden is ripping, will apple care cover for a new one?

    i don't ever move my charger from behind my desk and i have no clue what to do, i don't know what is causing the yellowing. i went to the mac store in my town and they said they couldn't replace it because of he discoloration but the apple store might because the are more lenient but i don't want to be charged when it wasn't my fault at all. I’ve barely had it for a year i really can't afford to buy a new charger so i don't want to be charged if apple doesn't accept it.

    azuniga127:
    Wires and their cover discoloring/fraying in one year?  Sounds like a dangerous product problem to me.
    If it were mine I would be calling here:  https://www.apple.com/contact/
    In there you will find phone numbers:
    U.S. iPod, Mac and iPad technical support:
    (800) APL-CARE (800-275-2273)
    Tell them your problem with your computer as well as with the Apple service centers.....and  if they put you off ask to speak to supervisors.
    I have had laptops for years, since they came out, and I have never had to replacea  a power plug except once when the plug-in bent out.  No way I could prove or show that was normal wear.  But I tried.
    Be nice but firm with whomever you talk with.  I think you have good reason to expect a no cost replacement under Applecare.
    muffinino1999

  • I have a iPod 1st generation and it is cracked can I exchange it for a new one

    The screen is cracked a lot and I want to know if I can get a new one for free

    No.

  • Thunderbird rejects the password I've been using. I asked for a new one. Thunderbird said it would email it to me. I did it twice. I got no email.

    Using Windows7

    Thunderbird has nothing to do with administering your email password. There is no place to request that Thunderbird send you a new one. I would love to see the link where you did this. I have asked lots of people for the link where Thunderbird promises to send you a new password but no one ever provides it.
    You need to work with your email provider to reset your password. Go to their web mail or email help page and look for a link to reset your password.
    There are other things that can return the password error even if you use the correct username and password. Incorrect server settings or an overactive antivirus software could be the real problem. When you are at your providers web mail page use your username and password to log into your account. If they work there then you have a different issue.

  • It is unacceptable for apple to make people buy new products. I have the iphone 4 and I don't think about taking a new one. But the ios 7 is really irritating since it lags everywhere. I really love your products, but this is not just right

    I really respect all your work in ios 7.1 but it is not like ios 6.  I wish you could let us go back....
    Ios 6 was really fast and you didn't embarrass yourself
    On the other hand ios 7 is the worst on iphone 4. I could easily change
    Into android but I love ios and I am expecting to see much better improvement
    To iphone 4 so it remembers ios 6 speed...
    Thank u in advance.....

    This is a user-to-user technical support forum. You're not addressing Apple here. Submit your feedback directly to Apple using the appropriate link on the Feedback page:
    http://www.apple.com/feedback

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