What if you don't remember your security question

I got a new computer.  Had windows vista but now have windows 7.  When I tried to purchase music, itunes wanted me to answer security questions but I don't remember my answers.  I called Apple support and they said they can't help me.  Does this mean I can't buy any more music in my account?  Has anyone else had this problem?
Thanks for any help.

If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • What do you do if you don't remember your secerity questions and it won't let you in on your account

    What do you do if you don't remember your secerity questions and it won't let you in on your account
    Please help!

    Go to: expresslane.apple.com
    Under product categories choose iTunes
    Then iTunes store
    Then account management
    Press continue.
    Now choose iTunes store security and answer the bullet questions and click continue.
    Sign in with your appleid and press continue
    Under contact options fill out the information and advise iTunes that you would like your security/challenge questions reset. Click send.
    iTunes will respond to you within 24 hours by email.

  • HT5312 What do you do if you can not remember your security questions

    What do you do if you can not remember your security questions

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95700)

  • HT1918 What if I don't remember my security questions

    I don't remembers security answers

    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • What to do when you can't remember your security questions and the backup email is old and does not work

    Please help me I don't know what to do about this. Can anyone help me?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 why do you have to answer security questions to reset them, if you don't know your security questions how are you able to reset them?

    I don't understand this. Why can't you send an email to reset the questions or give you the answers?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • IF YOU DON'T KNOW YOUR SECURITY QUESTIONS, HOW ARE YOU SUPPOSED TO RESET THEM?

    I registered with Apple 3 years ago. This year I bought a new HP Laptop and an iPad 3. I tried downloading something that I needed for school and it asked me for my security questions. I set these questions 3 years ago. There is no way to reset the questions without Apple sending you a riduculous email saying that the only way to reset the questions is to call Apple. When you call Apple, in order to talk to someone who actully knows what they are talking about, they say you have to pay $19.95. What am I supposed to do?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT4946 what if you don't remember your password, then what?

    I'm trying to restore my IPhone and it keeps telling me to connect to ITunes but when I do that it says enter in my passcode.... I can't remember my passcode and it won't allow me to do it anyway...  HELP

    Follow All the Steps in this article

  • What happens if you really cannot remember your security question answers

    so i cant remember and i want to just be able to send a reset email but cant find this if there is any way.... let me know thanks
    Kendra

    go to https://iforgot.apple.com

  • Hi! what do you do if you can not remember your security-questions and you haven't added an safety email?

    I can't seem to find a solution.. help someone?

    Call Apple and get them reset over the phone - http://support.apple.com/kb/HT5699?viewlocale=en_US

  • I forgot my security questions and i don't have a rescue email and in order to make a rescue email you need to know your security questions..... Is there anything I can do?

    Is there any way to set up a rescue email if you don't know your security questions?

    No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104072)

  • What can i do if i don't remember my security questions and i dont have the option to send a verification mail?

    Please help me, I buy a itunes card and its the first time i use my apple id in my new iphone and my laptop so when I try to use it, it ask me for the security questions and I dont know the answers!! and there is not an option to send a verification account email

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

  • I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

    I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

    If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

  • HT201303 I don't remember my security question answers!  What do I do now?

    I don't remember my security question answers!  What do I do now?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do

    I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100016)

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