What if you forget your user name AND password?

Hello:
We have several user names and passwords in our family all connected to different devices.  We have one account that we use for audiobooks only.  We had to delete the programs off the laptop and reinstall and now we can't remember the user name or password.  I have a good idea of what the user name is, I emailed Apple help with it and asked them if they could help me reset the password.  One of the problems is that I am not  honest with verification questions like birthdate for privacy and security.  This isn't helpful when they want my birthdate to get beyond the security check point and I didn't write down the lie entered.
We have several hundred dollars of books in that account.  I can't even remember which email address we linked the account to.
I'm hoping that maybe Apple can help if we get them the serial number of the device? 
Suggestions?

Hello,
I do not have such a problem, because I had a very helpful idea. At the moment, I am usinig two User, an Admin and a User. You would not have such a problem, if you follow this instruction:
1. Make an Admin and an Useraccount.
2. Ceep both Users with keywords.
3. Hide the Ode of the Adminaccount, where you would never lose him.
4. Use the normal User.
5. If you would forget your keyword, put out the keyword of the Adminaccount and reset the keyword of the other user.

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