What if you tried doing the clean up on your mp3 player and it don't work in rescue m

i tried doing a clean up cause my mp3 player is in rescue mode and it don't do anything. i've never formatted anything in my life so i'm a little nervous about doing that. is there some keys you hold to get the clean up to work. i have a zen xtra mp3 player. it is my husbands. so if anyone can help me out there please e-mail me at [email protected] and put in the subject line rescue mode help. tracy

and how do i do that i've never done that before?tracy

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