What in the hell is going on over at adobe?

i have been on the phone with 5 customer reps and more sales people since yesterday, my card has been charge 4 times and I have asked for a refund on the errant charges repeatedly, there are still 3 charges on my credit card, no products have been made accessible to me and Adobe does not send out a receipt or email confirmation for each time it is charging my credit card which is the first time i have ever encountered this in e-commerce. i have recorded the last lengthy very annoying conversation I had with the 5th person i spoke too and demand to be credited the errant charge immediately and delivered the products i paid for immediately, or cancel everything immediately, but my money has been held by adobe since yesterday and no one is doing anything.
I have a case number as well for this probelm.

my apologies Ned I was not aware this was a public forum as I was directed here through the customer support links in trying to resolve the issue which has been mostly resolved with the last tech person i got online about an hour ago ...still waiting to see what happens with the last charge on my statement but at least the software has been made available.

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