What is a good download broadband speed. Mine is 4.17mb/s. Is that good or bad?
What is a good download speed. Mine is 4.17mb/s is this good or bad?
It's average. Do you have cable or DSL? I'm moving into an apartment that has cable speeds of up to 20 megabits per second. Cable speeds do vary and, at the low end, run around 5 megabits per second.
So - cable or DSL. If cable, call your local ISP and see if they have a package with higher Internet speeds.
Clinton
Similar Messages
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I have been trying to update my ipod to the 5.0.1 but after waiting for a hour for the download i get an error message that the server has timed out as my broadband speed is not good, could this be the problem and if so how can i get the update?
I have the same problem I disable msconfig mode all the programs escept windows and apple products but the same error appears at the last second of downloading the update
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My broadband speed's about as good as yesterday's ...
Has anyone noticed how many posts on this forum are to do with broadband speed (and I'm not seeing too many raving about how wonderful everything is). What does that tell you? In what alternative reality does any kind of quality service provider leave their customers to sort out their own problems?
"Hi, is that customer services for The Quality Daily newspaper"?
"Yes sir, that's us, The Daily, how can I help?"
"Well I've had my newspaper through this morning"
"Great"
"Yes, well it's arrived"
"Great, fantastic"
"Yes, well, it's all black"
"Oh. What do you mean all black?"
"I mean it's all black. I'm not talking black and white. I'm talking black. It's completely black. I can't read a thing"
"Oh. I'm dreadfully sorry, I understand the problem. Have you visited our online solutions centre, developed with the help of our customers?"
"No, that sounds interesting, but how would that help me?"
"Well the online solutions centre contains records from all the customers who have had experiences just the same as yours"
"Have they had black newspapers?"
"Yes sir, I think you'll find they have. Maybe you should take a look at it. It's great sir. It contains records from all the customers who have had black newspapers."
"Yes, I think I will. It's going to be really interesting. Those black newspaper customers must really have some tales to tell. I'm already imagining the dark disappointments they've had. Their complete ignorance of the Worlds' affairs. The ink that's been left on their hands. I must take a look. But couldn't you just send me a new paper?"
"Oh no sir"
"Why not?"
"Well first we'd have to run some tests. We'd have to look at what went wrong in the printing process, and why the newspapers all turned out black"
"But you've got other customers out there with black newspapers, so you know you've got a problem don't you? I know you've got to sort that out but can't you just fix it and send me a new newspaper?"
"Well if you look at our online customer forum, you'll find that some people have kept their newspapers, and waited to see if the some of the black disappears. If that happened, then you might just end up with a black and white newspaper, and then you might be able to read it."
"Has that actually happened to any of your customers?"
"Well you'll find a few on there who've had papers where some of the black has just sort of rubbed off a bit"
"Is that right? The black's rubbed off a bit. But I've had a black newspaper come through today. Have you actually fixed the black newspaper problem?"
"Ah... well if you'd like to visit the forum, you'll be able see the experiences other customers have had"
"Do you actually know what's causing these black newspapers?"
"We're working on it at the moment"
"Well, in the meantime, couldn't you just send me a new newspaper?"
"Well I could. But that one might be black as well. If you'd care to just wait a while, you might just find that your newspaper resolves itself"
"What do you mean "resolve itself"?"
"Well, as I mentioned, if you visited the forum you'd notice that some of our customers have had newspapers which were black, but then some of the black disappeared, so they're no longer actually all black. In some cases they've even been able to read the newspapers again"
"Oh yes?"
"Yes. And in some cases they've even been left with something they can read"
"They've been left with something they can read? What's that?"
"Well we give that a special technical term."
"A technical term? What's the technical term?"
"We call it: "yesterday's news""
"Yesterday's news?"
"Yes sir, yesterday's news sir"
"Oh, yesterday's news"
"Yes sir, yesterday's news"
"Very well. I think I might have a look at the forum then..."
"Very good, sir"
"...And anyway, it sounds like my newspaper issue might resolve itself"
"Yes sir"
"Couldn't you just send me a new newspaper though, that would fix it wouldn't it?"
"But that one might be black as well sir"
"Yes yes. Of course, you mentioned that didn't you?"
"Yes sir"
"OK, I think I'll have a look at the forum then"
"Very good sir. A wise decision sir"
"And if my newspaper issue resolves itself I might be left with yesterday's news mightn't I?"
"Yes sir"
"But don't I need today's news today?"
"Well as I mentioned, sir, I could send you another newspaper but that might be black as well. If you look at the forum you'll find that many of these black newspaper issues do sort themselves out"
"OK, very well then, I'll take a look at the forum"
"An excellent decision sir. Is there anything I can help you with today sir?"
"No, thank you. You've been most comprehensive"
"Thank you sir. And you have a wonderful day now sir"
"Thank you. You too"
"Good bye sir"
"Goodbye"Oh I have problems all right - lots of them...
http://community.bt.com/t5/BB-Speed-Connection-Issues/Broadband-dropping-out-noise-high-speed-slow/t...
...and fatally I've then made the mistake of reflecting on how long I've spent on this forum, how many potential solutions I've tried (from other helpful but desperate customers in similar situations) and how little progress I've made...
...before becoming ever so slightly suspicious that the forum could be a holding pen that lulls customers into thinking something might be happening, when all they're doing is helping BT (or any other supplier who has such a forum - yes I know BT's not alone) avoid providing a half decent service...
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Test1 comprises of Best Effort Test: -provides background information.
Download Speed
671 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 671 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 15:17:10
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
21.6 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
457 / 1536
CRC Events (Down/Up):
44 / 228
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
43 / 125
Error Seconds (Local/Remote):
133266 / 816 -
I have had problems with Safari and OS 10.6.8 (I think caused by Apple getting ready for Lion!) but after a lot of uninstalling etc I now have Safari, Camino and Chrome (all most recent versions) automatically sending downloads to Speed Download.
Speed Download Plugin v 2.1.5 is installed; I do not know what or where to adjust or reset to get Firefox letting its downloads be picked up automatically once again like the other three browsers.Lightning is a problem for you because it hooks into Thunderbird at a low level and you need a version compiled for the platform Thunderbird is running on. So you can't do the preferred solution, which is to put your whole profile in a shared folder and have both instances of Thunderbird reference the same profile. (Ditto for Enigmail). Lightning may become an integral part of Thunderbird in an upcoming release, at which point this limitation due to Lightning should disappear.
And if you can't use a shared profile, you can't set your Lightning, or your Address Book, to share a common set of files. Put another way, the linkage from Thunderbird to its address book files and calendar data is hard-coded, and not exposed where we can adjust it. :-(
The halfway house is to place your mail stores in a shared place, and use the Local Directory setting in each account's settings to connect to it. They don't need to be in the profile; what's more important in your case is that they are in a folder accessible to both operating systems.
Look in your profile; everything under Mail and ImapMail needs to be moved out to a shared folder. Note the entries in Thunderbird under Local Directory before you do this, and reconstruct those pathnames in Thunderbird, but adjusted to suit their new locations.
(You can see here that you need to make many adjustments, one per account, in each instance of Thunderbird, so it's a high-maintenance solution and this is why we don't recommend it when the alternative, moving the whole profile, is possible.)
I share address books and calendars between Thunderbirds on various computers (and my phone and tablet) by syncing to something in the cloud; Google Contacts and Google Calendar are my choices, using gContactSync and CalDav.
Having made the break myself some years ago, I'd recommend you break away from Windows. ;-) -
I have the Jetpack 4GLTE, what is the Mbps download and upload speeds for this device?
I have the Jetpack 4GLTE, what is the Mbps download and upload speeds for this device?
The avgrage real speed will be more in the area of 25 to 38 Mbps You would need to be in a strong signal area with high grade cell tower service and low customer use to even reach 50 Mbps.
From Verizon page. Just be aware that using the MiFi 6620L can cost a lot of money. And you can thank the device's fast performance for that. In my testing around the San Francisco Bay Area, rathe device delivered blazing-fast download speeds that nged between around 10Mbps to around 40Mbps. At those speeds, you can burn through 4GB of data in just less than an hour. Once you reach the cap, of course, you'll have to pay somewhere between $10 to $15 for each additional gigabyte, depending on the plan you sign up for.
For more information follow link: Verizon Ellipsis Jetpack MHS800L | Verizon Wireless -
Unacceptable broadband speed? 352 Kbps download
My broadband speed has never been great but now feels slower than dial up! I am unable to use iplayer/youtube etc. Downloading occasional films has to be done overnight as it takes hours. There is nothing wrong with my computer and live less than a mile from the Leigh on Sea exchange. I have been tracking the speed using Broadband Speedchecker.co.uk and in 2010 was getting acceptable results
28/03/2010 13:19:13
720 Kbps
369 Kbps
86.179.175.82
26/03/2010 09:56:18
720 Kbps
368 Kbps
86.179.170.201
26/03/2010 09:36:58
720 Kbps
342 Kbps
86.177.51.202
26/03/2010 09:36:09
720 Kbps
367 Kbps
86.177.51.202
25/03/2010 16:06:02
1216 Kbps
368 Kbps
86.181.107.19
22/03/2010 19:32:24
1448 Kbps
366 Kbps
86.178.35.148
however latest results are
17/09/2011 17:15:50
352 Kbps
615 Kbps
86.177.251.105
17/09/2011 16:20:55
296 Kbps
647 Kbps
86.177.251.105
27/08/2011 14:58:19
360 Kbps
658 Kbps
86.179.48.208
24/08/2011 13:50:27
384 Kbps
657 Kbps
86.179.168.26
24/08/2011 13:49:43
360 Kbps
646 Kbps
86.179.168.26
23/08/2011 21:03:26
48 Kbps
31 Kbps
86.183.147.187
22/07/2011 14:23:22
344 Kbps
570 Kbps
86.181.104.2
22/07/2011 13:45:16
344 Kbps
376 Kbps
86.181.104.2
13/07/2011 20:10:32
352 Kbps
680 Kbps
86.181.106.215
The BT speedchecker says 600-7150 kps is acceptable but I'm not getting anything like that now. The latest test page said there were no problems! I am reluctant to speak to the Overseas Technical Dept as it took me 5 months to get connected to broadband with much stress and an eventual complaint to Ofcom as there was a problem with the wiring at the exchange, which I kept telling them. My router is new and working fine. I suspect the wiring may need tweaking again. I don't want to start taking my PC apart!
All I want is for an engineer to check the wiring at the exchange round the corner but how and who do I get to organise that?
Any help would be gratefully received!
Non technical and fed up middle aged lady!Hi there. It looks like the broadband/accelerator plate, has BT logo on the top. Latest BT Speedchecker results are Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
303 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 303 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 828 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
2. Upstream Test: -provides background information.
Upload Speed
665 Kbps
0 Kbps
828 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 665 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 828 Kbps
I have tried to access http://192.168.1.254 but page comes up as IE cannot display.
Any suggestions?
Many thanks -
Massive Reduction in Broadband Speed
Hi,
I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
I have captured some stats from the HH2 for those interested
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 30.6 dB / 5.8 dB
Line attenuation (Down/Up) 39.5 dB / 20.9 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Download speedachieved during the test was - 211 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes
xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.welcome to the forum
have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Broadband speed through the floor
Hello All
Since last Tuesday my Broadband speed has been killed. I was consistently getting arounf 16Mbps (ADSL2) but since last Tuesday it has been averaging less than 1Mbps.
I have been in contact with BT Customer Care, and, in their defence, they have been quite good once I got past the offshore call centre.
Here is what they have done:
- Replaced my trusty BT Voyager 200V with a new Home Hub 3
- Initiated a line reset.
They said the line reset would complete by Friday the 23rd but so far I have seen no improvement. My router is showing the correct line speed as quoted by BT, (Details from the Home Hub copied in below).
You'll notice the line has only been up for 10 minutes. About 20 minutes ago the line dropped and I lost broadband and voice.
So I guess I have a couple of questions if anyone can help me please?
- What does a line reset do
- When would I expect to see an improvement?
Like I say, BT have been quite good about it I just would have expected an improvement by now if it was a line reset that was required.
Nothing has changed in my home equipment wise, except swapping the Voyager out for the Home Hub. I'm not using the Home Hub for wireless as I use an Apple Time Capsule. Locally, the wireless network is fine so it is definately something happening past the router, (as far as I understand anyway!).
Thanks in advance for any advice!
- D
[EDIT]
I should add that when I used http://speedtester.bt.com this afternoon my download speed was recorded at 750kbps and upload was 1.09Mbps so I could upload quicker than download!!
[EDIT 2]
I have just run http://speedtester.bt.com again and here are the results:
Download speedachieved during the test was - 1.51 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 18.1 Mbps
Looking on this forum it seems the IP profile for the line could be the key but as you can see mine seems OK, (I think!)
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:10:43
Downstream:
20.04 Mbps
Upstream:
1.127 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.9 dB / 5.9 dB
Line attenuation (Down/Up):
13.4 dB / 4.6 dB
Output power (Down/Up):
20.2 dBm / 11.7 dBm
FEC Events (Down/Up):
4173577 / 0
CRC Events (Down/Up):
20848 / 0Thanks @John.
Is this what everyone needs!?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:03:19
Downstream:
20.01 Mbps
Upstream:
1.204 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.9 dB / 6.1 dB
Line attenuation (Down/Up):
13.5 dB / 4.7 dB
Output power (Down/Up):
20.2 dBm / 12.3 dBm
FEC Events (Down/Up):
31145606 / 44
CRC Events (Down/Up):
85685 / 29
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
36178 / 12
Error Seconds (Local/Remote):
83771 / 3 -
Broadband speed slow, high noise margin
This is my first time posting on the forums here and I would just like to report an issue with the connection I have, I live right at the end of the main phone line on a farm and have never had a good connection but recently the speeds have become appalingly slow and I dont understand what is causing it. Here are the stats of the line:
Very slow as you can see.
Here are the advanced options when doing the ping test which state that the maximum download speed is 0.25, which I don't understand as the day before I had 0.50. I asked a friend who said it was likely a noise issue so here are the stats for that:
I'm unfamiliar with what these stats mean but my friend who used to work for BT said my noise ratio is to high and would cause caps on my connection. I'm at a loss as to what to do and would appreciate any help on what may be causing this and any ways to fix it. As a bit of background I switched from AOL to BT a month ago due to infernally slow internet speeds, after a brief spell where the speeds under BT were good they suddenly went back to these levels again, I have spoken to BT staff over the phone who have reset the line twice which causes a brief spike in performance then it goes back to this level. Any help would be appreciated and thankyou for your time.Hi Paul_Mastrangelo,
With a line attenuation of 70.9dB your landline is approx 5.1km long from your property to your local exchange.
With a line attenuation of 70dB you may not be able to get a broadband connection much over 1mbps or even much over 0.5mbps as your line is just too long in distance from your property to the exchange.
I also see your on Adsl2, nice too see such a long line that can atleast support it, mine can't
As Keith and imjolly has said, it is recommended to keep the homhub/router connected 24/7 and constantly connected especially for those with longer lines as any slight upset to the sync rate can cause an effect to the speed.
You may also be interested in this here: http://goo.gl/MNb8s
It's about providing superfast broadband for rural communities and to areas with slow broadband speeds.
Hope that helps,
Cheers
EDIT
PS: The quite line test is when you dial 17070 from your landline phone and select option 2 called Quite line test. There should be no noise (such as crackling, hissing, popping, etc...) but a slight hum on a cordless phone is normal.
I'm no expert, so please correct me if I'm wrong -
From the old forum.... Slow broadband speeds in th...
FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse... Click to reply to this thread Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM in response to: alison griffiths in response to: alison griffiths
Click to report abuse... Click to reply to this thread Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse... Click to reply to this thread Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse... Click to reply to this thread Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply. -
Broadband Speed dropped and wont come back
Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman -
Low broadband speed (narrowband)
On the 14th of January I lost my telephone service and obviously my broadband.
I telephoned the help line with my mobile phone and after speaking with an Indian lady in India for 45 minutes she said she was going to run some tests and please would I not use the telephone or the broadband while she did it. I informed her that I had said right at the beginning that my telephone and broadband was not working, se then said that she now had to pass me onto a different department!
I was put through to another lady this time in England who told me what the problem was in 2 minutes. Why can’t you have your call centre in this country so that the staff can understand the problem?
On Wednesday 19th January an engineer called to fix the telephone line and I can now use the land line telephone.
That evening I switched on my computer and the broadband was working but extremely slow, I called the broadband help line and they ran some tests and got me to do some things like re-cycling the router etc.
I borrowed a router (the same as mine) from my friend who lives 3 doors away, we plugged my router and then afterwards tried his straight into the master socket, we tried 2 different computers and 2 filters, all had the same symptoms broadband speed or 135 kb/s.
An engineer was sent out on the 1st of February and he said that he would not leave until it was fixed. He left saying that I would have up to 11 MB/s within 24 hours.
Today I have 250 KB/s
I have now spent in excess of 8 hours on the phone and I have not got anywhere.
Every time I phone the broadband help i am told that I have to wait another 24 to 48 hours for it to fix itself
It is now Saturday 6th February and my download speed is 144 kb/s
I have now been without broadband for 24 days
My line speed is 11 Mb/s but the download speed is capped at 250 kb/s (from the bt speed test)
How many more weeks do I have to wait - nobody at BT cares
I am a very unhapy non user.If the password on the card which was shipped with the homehub doesn't work or the password page doesn't let you in, try and reset your home hub (Stick a pen into the little red button and press it) and then try what John says
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution. -
Hello Whom May Consent
I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel sufferBroadband connection details:
Downstream 462 Kbps
Upstream 910 Kbps
Connection time 0 days, 2:25:16
Data transmitted 38.15 MB
Data received 43.81 MB
Broadband user name [email protected]
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
354 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 354 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
719 Kbps
0 Kbps
908 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 719 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 908 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. -
Idecided to give bt broadband a go this year for no other reason than the speeds advertised.I have the bt broadband unlimited with up to 20mbps acheivable download speed.
This is a joke and an advertised LIE.Too late as i am in an 18month contract without realising it,what a mug.
Download speeds achievable are 5mbps,very very rare as normal would be and is 200-500kbps.
Even you tube has to keep reloading.
Your engineer has attended,checked everything out and said line gongestion is the problem.
How do you repair that BT and give your customers at least a fraction of what they are paying for.
Disgruntled.I see no-one has ventured any advice to you yet ...
If you signed up to BT and did your homework, you would know that the quoted figures are "upto" figures.
Simply because the network is made up of thousands upon thousands of lines, and they are all different in a lot of ways. The broadband technology employed nowadays is adaptive to your line, and the associated linespeed and throughput is governed by the line quality and length, from your home to the exchange.
It could be that given that your connection is a new one, it hasn't settled down properly, or it has a fault.
And if as you say the throughput is so bad that u-tube videos don't work well, chances are it has a problem, and doesn't meet the requirement and falls below the fault threshold rate.
I'm betting your connection will go a lot faster than it does, and needs a fix, but for that to happen you need to learn a little about broadband, its pitfalls, and how to put it right.
There is loads you can do yourself, but you need an understanding.
Read the help sections on slow throughput, posts on same, then post your own line stats, and you'll get the help you need.
Always a good place to start ... -
Hello
Since Monday I've noticed sudden drop in my broadband speed. Usually I've been receiving 80-120kbps but since Monday it is only 15-21kbs. I did everything they saying about improving broadband speed and it is not working. Strange thing for me is that Hub stat showing good downstream:
ADSL line status
Line state
Connected
Connection time
0 days, 0:45:30
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.8 dB / 17.0 dB
Line attenuation (Down/Up)
59.0 dB / 31.5 dB
Output power (Down/Up)
16.9 dBm / 12.4 dBm
Loss of Framing (Local)
15
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
67106 / 0
CRC Errors (Down/Up)
4583 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
7
But I still can download with max 21 kb/s.
What's more I did speed check via BT web site and did WCC test (whatever it means) and I received following info:
FAQ
WCC Assured test InConclusive.
Your WCC service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates
poor service throughput performance.Hi Dragdy
Did you notice what your present IP profile is set to?....
I'm betting it's come down, because you have loss of signal after only a 45 minute connection time.
A BT speedtest .. will tell you : http://www.speedtester.bt.com/
Maybe you are looking for
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