What is a locked padlock start up screen asking for?

Thanks for your isn't seven one
I took it into Logosystem in Greenwich where it would seem o be in intensive care awaiting a possible firmware download.
The story so far.
Following a download of Mavericks into my iMac 24"circa 2007 I tried to et up an iCloud net work involving five Apple devices but unfortunately made a cup but try as I might could not get out of it.
In desperation I tried Command S and this threw up a large black padlock log in the middle of the screen.
At this point I recognised my limitations and deferred to Apple Bluewater.
They did a few checks and advised that a serious layer of security had been installed and because m Mac was six year
old I would have t refer to a Premium Service Provider to have firmware and the administrators password reset.
Any thought on how I managed to lay down this layer of security.
TCD

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George.
No I probably did not uninstall it from the old computer and that machine
was scrapped some years back.
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Try cleaning disk with alcohol,with soft tissue paper.That is what i did to get disk to work.
Also try and hit start and F12 and then change boot menue to Cd/Dvd insted of hardrive
and then hold down c or try without holding down ckey.As a last try start cimputer and hold
gown the statr buton and 0 (ie zero) together for 1 min and see what happens.
Yours trily ,
Alex
P.S.Good luck

What is a locked padlock start up screen asking for?

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