What is a packet problem? I'm having sound issues.

I'm at my wit's end. I am having sound issues. I've run diagnostic tests and everything comes back as OK, but it's not OK! Something somewhere is messed up and I can't figure it out.
I have been to the help rooms on paltlak and opened up support tickets and everything they told me to try has not helped. They suggested I change the sound tuning on my chat program, change exceptions on my firewall, uninstall and reinstall chat program, uninstall and install earlier version, download drivers for sound card, and etc. Nothing is helping this problem.
Someone mentioned that it may be router problems or packet problems. I'm not sure what that means, and that is why I'm on this forum asking for help. I have no other sound problems on my computer. My music and videos play fine. It's just when I'm in a voice enabled chat, do I experience these problems, or if I'm on a website that has videos, the video will not load all the way, so I only get 30 seconds of a video. Does anyone know what could be causing this?
I have used this chat service for over 5 years and up until a week or so ago, it worked fine. I did a complete reformat of my computer in hopes that it would help, but I'm still having the same problems. I lose sound within 5 seconds of entering the chat room. Then it takes between 3-5 minutes before I hear sound again, but then I only hear it for a few seconds. Then it goes away for another few minutes. Repeat. Over and over again.
I'm running Windows Vista on an Acer Aspire 380 with wireless cable modem. I keep losing sound in any voice/sound enabled chat and on any site that has videos. I have 1gig of ram, 300 gb hard drive, 32 bit operating system, 2 processor cores, directx version 9, realtek sound card. Everything is up to date, and firmware is up to date. My speed test is: download: 6.162 mbps and upload: 926 kbps.
When I do the ipconfig/all, it shows
Tunnel adapter local aera connection* 6: Media State: Media disconnected
description: teredo tunneling pseudo-interface
dhcp enabled: no
autoconfiguration enabled: yes
I don't know if this has anything to do with my sound issues on the chat program or not. ??
Also shows:
node type: hybrid
dhcp enabled: yes
autoconfiguration enabled: yes
default gateway: 192.168.1.1
dhcp server: 192.168.1.1
netbios over tcpip: enabled
If by chance it is a packet problem, how do I fix that?

Hi. Thanks for the quick reply. Yes, it just started recently and after not being able to fix the problem, I completely reformatted my computer and started with a fresh slate, but still having the same problems. The videos will not continue to load. They get less than half way and then just totally stop loading, therefore I only get to view the video up to the point where it stops loading. I just took your advice and I disconnected the router and connected my computer directly to the modem and my sound issues were fixed. I went into the voice chat and had sound for over 10 minutes (and then I disconnected) instead of the usual 5 seconds that it'd been. So is it the linksys that is causing this? If so, how can I fix it? Thank-you. Message Edited by nightrider7000 on 01-22-2008 11:34 AM
Message Edited by nightrider7000 on 01-22-2008 12:44 PM

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