What is Adobe's upgrade policy?

Hello folks,
Unless I did not find the correct page, it seems that Adobe does not fully explain upgrade plans very well. For instance, is there any period of time where a customer is entitled to a free upgrade?
The reason why I ask is that I have a purchase order for Captivate 5, however, I also know that version 5.5 will soon be released (not sure exactly when as it is still in beta).
Question:
If I purchase version 5.0 today, and version 5.5 is RTM in two months, am I entitled to a free upgrade? If not, approximately how much will the update cost?
I have also called support and was put on hold for fourty minutes before I ran out of time.
Can anyone answer this question?

Wow, where did everyone go...there has been virtually no activity in this forum in a long time!
Anyhow, got the answer myself.
30 days for free upgrade. There is also a upgrade plan that can be purchased which entitles the user to free updates for two years.

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What is apple's upgrade policy?

What is apple's upgrade policy? As an example, if I purchased OS X Mountain Lion today and OS X Mavericks is released in the next couple of weeks, does that mean I have to purchase an upgrade in order to acquire OS X Mavericks?

Welcome to Apple Support Communities
Correct. Apple doesn't offer free upgrades for users who upgraded OS X weeks before the launch of a new OS X version. This only applies for new computers, and we don't know if this will be valid for OS X Mavericks. Also, we do not know the price of Mavericks yet

CS5 to CC7: Adobe's Upgrade Policy

Yes, I know there is no CC7 yet, but I was reading about Adobe's upgrade policy and it seems that they've switched to a "one version back" model. When I read the terms, they talk about CS to CS versions, but they don't mention going from CS to CC. Will I be able to go from CS5 to the next version of CC?

The Cloud subscription model (CC version) has no connection to the Creative Suite versions*.
CS6 is the last in the line of Creative Suites.
There will be no CS7. You can upgrade from CS5 to CS6 but that's the end of the line for upgrades.
* CS3-CS6 owners are eligible for discounted pricing for their first 12 months of Cloud membership. After that, it's full price.

Adobe's Upgrade Policy Unfair - Buyer Beware.

I had an early version of Premiere, Version 6.1, from many years ago. I switch to Liquid Edition then, mainly because the DVD authoring was integrated and better. Recently, I decided to go back to Premiere for the AVCHD editing and the Liquid line is being dropped. I purchased the CS4 upgrade on 3/1. Adobe announced in early April CS5. I didn't feel it was fair to ask me to pay another $300 to upgrade to CS5 since I just paid $300 to upgrade to CS4.
I contacted Adobe and they could care less. I could have bought the CS4 upgrade on April 11th, one day before the CS5 announcement, and I would still have to pay another $300 to upgrade from CS4 to CS5.
Be careful when you upgrade - it may cost you more than you think.

Do you really want to belabor this argument? Months ago, adobe stated on their web site that CS5 would require 64 BIT os. Then more recently, they posted videos on their site showing the Mercury Playback Engine on CS5. Then they also told everyone (and posted it on their site too I think) that they were going announce CS5 on such and such a date. And they have been pretty steady with an 18 month release schedule the past few iterations. And they have always had a cutoff date and their has never been a sliding scale for upgrade pricing based on when you first purchased your qualifying product. Honestly, if you did not know any of these things, you did not do much (any?) research before purchasing the product. We live in the internet age. It would have been easy to ask in this forum or several others before your purchase if anyone knew what Adobe's upgrade policies were because you were considering buying CS4. I am sure you would have got as many posts telling you to hold off for a few weeks on that post than you have her telling you that you are full of it.
If you don't know what sour grapes are, it is an expression that we use in the US when someone thinks that they have been taken advantage of or treated unfairly but most others who are more objective and have nothing personally to gain/loose over the issue think that said person should simply upset at their own inadequacies. http://www.phrases.org.uk/meanings/sour-grapes.html I forget that this is an international forum. Sorry for the US "expression".
The fact is that your post says "unfair policy" and "buyer beware" right in the tidal. These are pretty strong statements. You did not need to beware because the same thing has been going on for years. Adobe's policy has not changed much in this regard. This is much more harse than I don;t like the fact that they don;t have a sliding scale for upgrades. What you are saying in your subject is that you were duped or tricked. this is much more harsh than saying "I would be ok with paying something towards the upgrade, just not the full $300".

IPhone 6 Upgrade Policy

What is Apple's upgrade policy regarding the iPhone 6. I have a 16GB model and have had to delete music and photos numerous times in the past 35 days and feel this model is inadequate and very frustrating. I would like to upgrade to a 64GB model.

If you purchased it through your carrier, check with them to see what your options are.
If it was from an Apple store, I believe you only have 14 days to return it. Otherwise, you have to sell it and use the proceeds to buy a new phone.
~Lyssa

Leaving Adobe products because of upgrade policy

My spouse and I spent big bucks for the creative suite CS3 a few years ago and now cannot upgrade and need to buy new to get the latest version. OK we got a few years of use for our bucks but even if we had CS5 we could'nt upgrade! Wow!
And if we buy new now we will need to spend money again in 2 years or have to buy new again after that.
We are double-income-no-children and could afford to spend money on an upgrade. But we don't like feeling taken advantage of. We are not professional photographers, so this is pure discretionary spending.
My spouse already has Nikon Capture (we have the money to buy Nikon) and just downloaded Gimp which should be good enough for a hobby.
We will deal with a little less convenience and quality in the software rather than be insulted by obnoxious corporate behavior.
Inputting in the forum seemed to be the only way to communicate since the web site does not seem to favor user interaction exactly beyond what it wants.
You have lost us as customers.

Your advice could be useful if I wanted to invest in cloud computing but I just made the choice to invest in a PC tower with a graphic card. I don't feel comfortable with paying cloud computing yet. I love it for MOOCs. But it sort of makes you a permanent ($) client and your performance is hostage to what they want to give you in the cloud. The cloud is a technical achievement but it is also marketing.
For your info, I am not kidding about Gimp. Here is the Syllabus of a MOOC class I am enrolled in on Coursera, the median section being about Photoshop... or Gimp as an alternate (https://class.coursera.org/cdt208-001/wiki/view?page=syllabus). All exercises can be done with Gimp. I wanted the upgrade for HDR but Gimp has a plug-in for that. I don't know how well it works though.
Perhaps I will still buy Photoshop if I can get it at a competitive price, maybe through work. Of course Photoshop is better. I do think there is a valid point about the upgrade policy. Adobe is saying we have a monopoly. I'm an IT programmer not a pro photographer or graphic artist, so people like me count and it's my money.

News: Adobe cuts "three versions back" upgrade policy for CS6

Thought you all would be interested in this news just out:
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What is Apples upgrade policy?

Hello,
I purchased my PB in early December, what is Apples upgrade policy towards MacBook?
Thanks
Frank

Hi Frank --
Here's Apple's Sales and Refunds Policies.
To the best of my knowledge, there is no "upgrade policy."
-- JDee

I bought the $19 Adobe Acrobat monthly policy - so what's this trial business?

I bought the $19 Adobe Acrobat monthly policy - so what's this trial business?

Creative Cloud Help / Creative Cloud applications ask for serial number
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Hi All, I have been using the adobe CS 5.1. What do you recommend upgrade my CS? or get the subscription on a yearly basis, thanks in advance for your input here,

hi All, I have been using the adobe CS 5.1. What do you recommend upgrade my CS? or get the subscription on a yearly basis, thanks in advance for your input here

The decision is ultimately yours. You have to consider your preferences and reasons for use.
If you are using the software primarily for personal projects, then have a suite might be all you need, and the one you have now might suffice for that as well. If you are a professional who needs to be on the cutting edge, then you probably want to have the subscription working for you.
Upgrading to a new CS means getting CS6, which is likely to be that last of the CS releases. If you do that you pay for it one time and what you get when you pay is what you will have until it becomes obsolete somewhere off in the future, except for any corrective updates that might be provided. It should hold up to be useful for some number of years.
If you purchase a Cloud plan, you pay for it repeatedly over time - basically a monthly fee - but you get updates and new features as they are released. There is always a chance that newer updates could eventually out-spec the machine you own, requiring a hardware update to continue on with new releases.

What is Adobe's policy regarding ownership of files uploaded to my Creative Cloud file storage?

If I place files in my Creative Cloud file storage, does Adobe have a policy regarding employee access to these files or whether Adobe claims any rights to use my files?

Thanks Kevin.
I will add that if someone uses the Report abuse link on a file you share it will be accessed per the Terms of Use.
The only other time a file would be accessed is with explicit permission from the customer for a bug investigation. In that case we would investigate the bug but not use the file for any other purpose.

HEY APPLE! What are upgrade policy plans for new systems shipping with 10.4

I just ordered a brand new Xserver, thinking that there would be some policy in place for brand new computers shipping with 10.4, to get the new version of OSX Leopard Server (without having to buy a retail copy) - however to my surprise, there is nothing currently in place.
Will there be an upgrade policy soon for users who have just ordered new computers, currently shipping with 10.4??? Or should we return recently ordered items, and stop ordering new systems until they start shipping with 10.5?

Assumptions such as this one are often a recipe for disappointment and/or for extra expenses; I've certainly learned to be cautious with these.
In this case, there is a policy that has been in place (AFAIK) since the Leopard announcement.
For details on and requirements of the Leopard upgrade policy, do read the [Mac OS X Up To Date|http://www.apple.com/macosx/uptodate> web site.
Those folks outside the Leopard upgrade window that are upgrading to Leopard (and that don't have a separately-purchased Right-to-Upgrade) will be purchasing and ordering the upgrade. You may end up purchasing an iLife upgrade, too — if you're using it, and not already at the current release — as Mac OS X and Mac OS X Server upgrades apparently do not include an iLife upgrade.

Understanding the upgrade policy

I came to the forums for the first time in quite awhile to ask a question about a laptop. Have had little time the past months to work in Photoshop. Now I find there out about the new upgrade policy and find different opinions on what the new policy is. (I've also discovered that the forums have a whole new look!)
I have CS5. Is it true that I can wait untll the end of 2012 to upgrade to CS6 to get the upgrade price of 199.00, (or maybe Adobe will change that also?)
I think I understand that I can't skip 6 and wait for 7 to upgrade. I don't really mind as long as I can wait until the year's end because I don't like to be an early upgrader. I might have skipped this upgrade, because this time there seems fewer features of interest, but I have always found some new and useful things each time.
Anyhow, I am thinking of auditing a college class in art this year (an accredited college.) so I think that means I could get a copy of InDesign, CS6, Illustrator and Acrobat. I've wanted Indesign, but as an amature coudn't justifiy it. The price wouldn't be much more than upgrading CS6. (With the cost of the class it will be quite a bit more.) But then I am unable to transfer my license (sell) the bundle later? My current CS5 might or might not be saleable? (not if Adobe can find a way to stop it.). So if I can't work on my PC anymore (age) or die (my heirs) are stuck with useless software?
Would I be able to sell/give my current copy of CS5 if I buy the educational bundle?
It's all so confusing. I will likely get CS6 anyhow, but maybe will stop then and just use what I have which I haven't begun to learn all of anyhow.
Hope I made the quesions clear in my chatter. Especially: do I have until the end of 2012 to decide? And can I not sell my current CS5, or the educational bundle at any time if I join the class and buy the package? Did I miss anything - there is so much new!
Thanks, I guess I'll ask my other question now.

You seem to have a confidence in Adobe that is not supported by their recent record.
John Waller wrote:
…If they did in fact "do a Quark" (take their customers for granted and stop developing)…
Adobe suits have taken their customer for granted for quite some time. Take their disastrous outsourcing of customer and tech support to India, and the contempt with which they treat us there and even in these forums. Their recent record of pushing unripe, buggy software out the door is nothing short of appalling.
John Waller wrote:
…competitors would no doubt swoop with another compelling offering and gladly usurp their customer base…
Who are these "competitors" of whom you speak? I'd love to be "usurped" by them —rather than continue to be screwed by Adobe.
John Waller wrote:
…I'd like to think that Adobe is wiser than that and that the Cloud exit strategy will become more mutually beneficial over time.
Adobe has been innovating since it began so it's deeply embedded in their DNA.
Here you speak of the Adobe of the 1980s, which no longer exists.
During the Bruce Chizen era they degenerated into a third-rate corporate raider, as evidenced by their ill-thought "acquisition" of the Macromedia white elephant which in reality turned out to be the Macromediatization of Adobe into an unresponsive bureaucracy. Just like Macromedia had acquired Fontographer only to let it languish, the macromediatized Adobe bought out Visual Infinity only to kill their unequaled suite of film grain management, GrainSurgery 2. For these reason alone, GrainSurgery 2, I will continue to run Photoshop CS4 until I give up the ghost.
Nobody needs to be reminded of Freehand, part of the Macromedia merger and a casualty abandoned by Adobe.
The innovators are now irrelevant to the Adobe bureaucracy.

Does the end of the year upgrade policy also include just Photoshop?

I understand CS3 and CS4 are eligible for upgrades to CS6 until the end of the year, but what about upgrading from PS4 to PS6? I normally upgrade to every version, but due to being layed up for 8 months with a knee injury money is extremely tight, so I was planning to wait and upgrade from CS4 to CS6. I heard about the new (now old) upgrade policy so I upgraded to CS5 a few days ago. Now I see that Adobe changed the upgrade policy again. Now I'm wondering if I can return CS5 and wait to upgrade to CS6 later in the year when I have more cash flow.

Hi Coldrake
Yes, all CS3 and CS4 products, whether they're a suite or stand-alone product, like Photoshop, as a one-off arrangement this year only, can wait 'til December 31st 2012 to upgrade directly to CS6... of course, we don't know how much that will cost!
Thank you, pf22, that answers my question perfectly. I'd love to keep PS5, especially with the discount, but as I said, after being off work for so long, money is extremely tight at the moment and will be for the next couple of months.
Of course we also have the "Grace Period" coming up where you could purchase the CS5 upgrade and get CS6 for free
It looks like it's going to be a few months before PS6 will be coming out, so I may be able to swing that, thank you for an excellent suggestion.
Thank you Noel for covering all the bases! I don't have the suite, just Photoshop.
Thanks for both of your replies, they are greatly appreciated.
Larry

AT&T's representative's view of upgrade policy

I just spoke to an AT&T representative (2 actually) and this is what I was told regarding the upgrade policy. I bought the original iPhone 11/2007, then upgraded to 3G on launch day with no subsidized pricing. I want to upgrade to 32GB 3GS, but cannot until 03/12/2010. I called to ask why and was told that since my line bills less than $99.00 a month I am not eligible until then. I either have to pay $499 with new contract or $699 without. I have 3 iphone lines and 2 non-iphone lines on my plan. The $220.00 a month charges are listed on one of the non-iphone lines, because I was told that's how it had to be done when I opened my account. I spend over $400 a month for my service on 5 phones, and they still will not give me the $299 price. Both reps told me it was Apple that set the prices not AT&T. (Which I think is complete BS.) I am REALLY upset that I cannot get the $299 price. I wanted to upgrade 2 phones. Now I am not doing either one. Apple just lost 2 3GS sales because of AT&T's policies.

The 3G was subsidized and you have to either pay the early termination fee or get within a few months of your contact expiring before you can get another iPhone at the subsidized price. AT&T is not doing anything the other carriers are not doing. I used to be with Verizon Worthless and they did the same thing, except they were ruder about it when you asked for an early upgrade.

What is Adobe's upgrade policy?

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