What is "an unknown error occurred (4002)" received from iTunes store?

When I turn on iTunes, I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (4002)." I have no downloads pending or anything else that I know of. Can't figure this out.

Can try turning iTunes Match off and then if you have Genuis on turn it off - then turn itunes match back on
Hope it helps

Similar Messages

  • TS3297 When trying to purchase music on my MacBook Pro I got this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store.

    Trying to purchase music and received this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store. Try again later. I have tryed multiple times and still keep getting this error message. I have the downloaded the latest iTunes version. What is the answer?

    So you already followed these steps?
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.
    If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response.

  • TS1424 what is "an unknown error occurred (4002)?

    I am trying to get my Itunes match to work and this message comes up.
    any ideas?

    Can try turning iTunes Match off and then if you have Genuis on turn it off - then turn itunes match back on
    Hope it helps

  • I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?

    I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?

    Found a potential solution here:
    https://discussions.apple.com/thread/4332757
    Gsleeroy
    Re: error 4002 in itunes match do you have a solution? 
    Sep 23, 2012 10:08 AM (in response to matracaelcan)
    Hi All,
    I had this problem today myself, and was frustrated repeatedly by the '4002' error.
    I have literally just fixed the issue by doing the following steps:
    1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
    2: Return to the 'Store' tab and select 'Update Genius'
    3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
    4: iTunes Match will now go through the motions and should succeed!
    I hope this helps

  • Every time I launch iTunes I get message "We could not complete your iTunes Store request. An unknown error occurred (4002)." Anyone know what this is?

    Hi everyone. Every time I launch iTunes I get a message "We could not complete your iTunes Store request. An unknown error occurred (4002)." Anyone know what this is or what I need to do to stop it? Any suggestions much appreciated.
    Geoffrey

    Re: An unknown error occurred (4002).
    This might solve your problem....

  • We could not complete your iTunes Store Request. An unknown error occurred (4002). What can I do to fix this? (I'm using iTunes 11.4(18) on my iMac running OSX 10.6.8 )

    I keep getting  this message in iTunes We could not complete your iTunes Store Request. An unknown error occurred (4002). What can I do to fix this? (I'm using iTunes 11.4(18) on my iMac running OSX 10.6.8 )

    iTunes Error 4002 - http://wiki.answers.com/Q/How_do_you_solve_the_iTunes_error_4002 - toggle Genius

  • ITunes error message: "We could not complete your iTunes store request. An unknown error occurred (4002). Any suggestions for curing this?

    After migrating my old iMac to my new one, every time I start iTunes, I get the following message: "We could not complete your iTunes store request. An unknown error occurred (4002). Any suggestions for curing this?

    Perfect - thanks so much!
    For anyone else wondering, the clue was in what was displayed on the screen after I turned iTunes Match on again: it asked whether I wanted to add this computer. Having copied my iTunes library over from the old machine, I'd completely forgotten that iTunes Match identifies each computer uniquely (not each iTunes Library), so was never going to work with this one until I specifically added it. Sorted!

  • TS3297 I keep getting an error when trying to add songs to the iCloud. Error reads: "We could not complete your iTunes_Store request. An unknown error occurred (4002)" I have tried to completely delete iTunes and reinstall but still getting error.

    I keep trying to download songs to ICloud but keep getting an error: "We could not complete your itunes_store request. An unknown error occurred(4002)"
    I have deleted itunes and reinstalled but continue to get error. Want else can I do?

    Thanks jdnjo.  Your fix also worked in Windows 8!

  • What is An unknown error occurred (11556) ? i Can't connect iTunes Match on my iTunes.

    What is An unknown error occurred (11556) ? Why i Can't connect iTunes Match on my iTunes ?
    file://localhost/Users/kandi/Desktop/Screen%20Shot%202012-07-13%20at%202.37.57%2 0AM.png

    I get this error also. It is getting quite annoying. I tried contacting support and this is what they sent me:
    "First, make sure you're using the latest version of iTunes. It can be downloaded free of charge from the iTunes website:
    http://www.itunes.com/download
    Certain types of software can cause conflicts and prevent iTunes from connecting to the iTunes Store properly, even if the software appears to be configured to allow iTunes access. This can include firewall, virus-protection, and web-acceleration software.
    If the error message persists after you upgrade iTunes, you can pinpoint which software program is the source of the block in the connection by using the MSCONFIG utility on your computer. For detailed instructions, please refer to the following article:
    Using MSCONFIG to troubleshoot conflicts in Windows Vista
    http://www.info.apple.com/kbnum/n305415
    In addition, if you are connecting to the Internet via a local area network (LAN), your router might have firewall settings that may interfere with your downloads and produce this error message. I suggest removing the router from your computer's connection and then connecting your computer directly to your modem. For assistance with settings for your router or modem, you may need to contact the manufacturer.
    When configuring the software on your computer to give iTunes access to the Internet, you'll need to allow the following domains :
    phobos.apple.com
    phobos.apple.com.edgesuite.net
    If you require more in-depth assistance, you may wish to consider calling Apple technical support. A representative will be able to tell you about Apple's complimentary and fee-based support options and can help you determine which option might be most helpful in this case. You can reach AppleCare technical support at 800-APL-CARE (800-275-2273). Help is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. "
    Didn't help me... maybe it will work for someone else.
    Message was edited by: akakyliente

  • TS1424 I get "We could not complete your iTunes Store request. An unknown error occurred (4002)  Can any person help me with this on, please?

    I get "We could not complete your iTunes Store request. An unknown error occurred (4002)  Can any person help me with this on, please?

    Turning off iTunes Match and Genius and then turning them back on appears to have worked for some people e.g.
    https://discussions.apple.com/message/22059685#22059685
    https://discussions.apple.com/message/18427550#18427550

  • An unknown error occured (-42110) when starting iTunes current version.

    An unknown error occured (-42110) when starting iTunes current version on PC running Win 8 Pro x86. Tried to uninstall i''Tunes. But erratic behaviour when trying to install iTunes again. Get 2 choices, Repair or Delete. Choose Repair, but after some time I get the question: "Do I want to delete everythin in Itunes" Y/N. No matter if reply Y or N or close window, Installation program is terminated without any alterations (or so it says). What ?????

    A repair uninstalls all program files prior to reinstalling them. So the message asking whether or not you want to do that just reflects what has always happened. A repair install (like a standard uninstall, followed by a reinstall) doesn't touch content files under normal circumstances.
    If you think the wording is misleading, it's possible to give feedback directly to the Apple folks about it. Here's a link to the product feedback form for iTunes:
    http://www.apple.com/feedback/itunesapp.html

  • During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004

    During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004 again. Latest iTunes and OS updates. I cant use the phone now. I did restart the destop,unplug the usb,...etc. Same iTune logo ,arrow and USB on the screen.THANK YOU SO MUCH,...!

    Perhaps the information in this Apple support article will help:
    http://support.apple.com/kb/TS3694#error3004
    Regards.

  • An unknown error occurred (-42110) when opening itunes after upgrading

    when opening itunes i get "an unknown error occurred (-42110) when opening itunes after upgrading to latest version.

    Try the following user tip:
    iTunes for Windows 11.0.2.25 and 11.0.2.26: "Unknown error -42110" messages when launching iTunes

  • Can two accounts just use one macbook.error occurred talking to the iTunes store

    I have two accounts(A and B), of course I just use one iphone and one macbook.
    but now ,the problem is,
    the account A can use xcode organizer to upload App,
    and the account B can't upload in the same MAC and Xcode,
    the error message is: error occurred talking to the iTunes store
    and the console print:  *** Error: An error occurred while deserializing the JSON request.  Error Message - Invalid JSON character read at index 0
    (of course if I change from account B to A, upload success）
    it cotinue for three days, of course there are many people have the same problem.
    must I buy another iphone ,another macbook,and install another xcode
    I am so sad.
    thank you

    the problem is ,  .ipa can't  upload by(in) account B
    I think the bug can be two possible list blow
          1.  the .ipa  is wrong
          2.  the account(B) is wrong.
    if   the .ipa is wrong  
    the .ipa can't upload  by any account (account A  or  account B,  just change the identifier and the sigh identity)
    but if the .ipa can upload success by  account A,
    so , the .ipa(program) is right.
    then, there is exist only one possible,   the account (B) is wrong,
    K T , do you thine my logic for this problem is right

  • Can two accounts just use one macbook and one iphone.error occurred talking to the iTunes store

    I have two accounts(A and B), of course I just use one iphone and one macbook.
    but now ,the problem is,
    the account A can use xcode organizer to upload App,
    and the account B can't upload in the same MAC and Xcode,
    the error message is: error occurred talking to the iTunes store
    and the console print:  *** Error: An error occurred while deserializing the JSON request.  Error Message - Invalid JSON character read at index 0
    (of course if I change from account B to A, upload success）
    it cotinue for three days, of course there are many people have the same problem.
    must I buy another iphone ,another macbook,and install another xcode
    I am so sad.
    thank you

    the problem is ,  .ipa can't  upload by(in) account B
    I think the bug can be two possible list blow
          1.  the .ipa  is wrong
          2.  the account(B) is wrong.
    if   the .ipa is wrong  
    the .ipa can't upload  by any account (account A  or  account B,  just change the identifier and the sigh identity)
    but if the .ipa can upload success by  account A,
    so , the .ipa(program) is right.
    then, there is exist only one possible,   the account (B) is wrong,
    K T , do you thine my logic for this problem is right

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