What is "An unknown error occurred (5002)" in iTunes for Mac
For the last few days I'm getting this error when I try to update an iPhone/iPod app in my Applications folder. When I click on the Update Available button I get the aforementioned error. Does anyone know what this means and/or better yet how to get rid of it so I can download the updated app.?
I get this error also. It is getting quite annoying. I tried contacting support and this is what they sent me:
"First, make sure you're using the latest version of iTunes. It can be downloaded free of charge from the iTunes website:
http://www.itunes.com/download
Certain types of software can cause conflicts and prevent iTunes from connecting to the iTunes Store properly, even if the software appears to be configured to allow iTunes access. This can include firewall, virus-protection, and web-acceleration software.
If the error message persists after you upgrade iTunes, you can pinpoint which software program is the source of the block in the connection by using the MSCONFIG utility on your computer. For detailed instructions, please refer to the following article:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://www.info.apple.com/kbnum/n305415
In addition, if you are connecting to the Internet via a local area network (LAN), your router might have firewall settings that may interfere with your downloads and produce this error message. I suggest removing the router from your computer's connection and then connecting your computer directly to your modem. For assistance with settings for your router or modem, you may need to contact the manufacturer.
When configuring the software on your computer to give iTunes access to the Internet, you'll need to allow the following domains :
phobos.apple.com
phobos.apple.com.edgesuite.net
If you require more in-depth assistance, you may wish to consider calling Apple technical support. A representative will be able to tell you about Apple's complimentary and fee-based support options and can help you determine which option might be most helpful in this case. You can reach AppleCare technical support at 800-APL-CARE (800-275-2273). Help is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. "
Didn't help me... maybe it will work for someone else.
Message was edited by: akakyliente
Similar Messages
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An unknown error occurred (5002) and Connection timed out issue(s)
Next issue that I have since upgrading to Ver 8 of iTunes:
When trying to make a purchase I get either one of two different problems/errors -- 1.) Following pop-up “Could not purchase song. An unknown error occurred (5002)” or 2.) I get a “connection timed out” pop-up stating there could be a problem with my internet/network connection.
As far as there being an issue with my modem or internet, well...there isn’t one that I can detect. I am able to do everything else in iTunes (download samples, surf the pages, etc.) so my connection seems ok generally speaking.
If someone could get in touch with that super-hip kid in the Mac commercials and tell him to fix all of these problems with iTunes ver 8 that would be great! Honestly, any other issues I have with Vista are typically easy to fix. iTunes is the one piece of software that seems to cause me the most issues and there is very little support from Apple. Seems sort of strange for a company who claims such stability in their products. What gives?
Sorry for the rant...just frustrated.Ok, two seconds after making this post I think I fixed the problem (fingers crossed). I read on a quazi-related post that iTunes was now requiring security codes off credit cards for purchases. Personally I don't use a credit card but I went in to my account just to make sure. The 1st time I tried to access my account I got the 5002 error, the 2nd time I was able to access my account w/o any issue. I did not make any changes to my account at all (just browsed around a bit and made sure everything was ok). After exiting my account I was able to make a purchase. Hey, whatever...right? Of course on my next purchase it will probably throw up some new error. Anyway, try this if you have the same problem.
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Trying to purchase music and received this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store. Try again later. I have tryed multiple times and still keep getting this error message. I have the downloaded the latest iTunes version. What is the answer?
So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response. -
When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.
I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828 -
I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.
Did you ever get an answer?
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What is An unknown error occurred (11556) ? Why i Can't connect iTunes Match on my iTunes ?
file://localhost/Users/kandi/Desktop/Screen%20Shot%202012-07-13%20at%202.37.57%2 0AM.pngI get this error also. It is getting quite annoying. I tried contacting support and this is what they sent me:
"First, make sure you're using the latest version of iTunes. It can be downloaded free of charge from the iTunes website:
http://www.itunes.com/download
Certain types of software can cause conflicts and prevent iTunes from connecting to the iTunes Store properly, even if the software appears to be configured to allow iTunes access. This can include firewall, virus-protection, and web-acceleration software.
If the error message persists after you upgrade iTunes, you can pinpoint which software program is the source of the block in the connection by using the MSCONFIG utility on your computer. For detailed instructions, please refer to the following article:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://www.info.apple.com/kbnum/n305415
In addition, if you are connecting to the Internet via a local area network (LAN), your router might have firewall settings that may interfere with your downloads and produce this error message. I suggest removing the router from your computer's connection and then connecting your computer directly to your modem. For assistance with settings for your router or modem, you may need to contact the manufacturer.
When configuring the software on your computer to give iTunes access to the Internet, you'll need to allow the following domains :
phobos.apple.com
phobos.apple.com.edgesuite.net
If you require more in-depth assistance, you may wish to consider calling Apple technical support. A representative will be able to tell you about Apple's complimentary and fee-based support options and can help you determine which option might be most helpful in this case. You can reach AppleCare technical support at 800-APL-CARE (800-275-2273). Help is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. "
Didn't help me... maybe it will work for someone else.
Message was edited by: akakyliente -
iTunes is not letting me download certain songs from my phone or my computer. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and my password is correct. and it's still not working. Help Please!
I'm having the same problem on iPhone 5 and iPad.
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An Unknown Error Occurred (5002).
The following is happening way too much for an expensive product like the iPod. Let's get it together Apple.
We Could Not Complete Your Music Store Request. An Unknown Error Occurred (5002).
There was an error in the Music Store. Please Try Again Later.You might get better answers over in the music store discussions...
but if you change to one-click and go back, is it fixed? -
What is "an unknown error occurred (4002)" received from iTunes store?
When I turn on iTunes, I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (4002)." I have no downloads pending or anything else that I know of. Can't figure this out.
Can try turning iTunes Match off and then if you have Genuis on turn it off - then turn itunes match back on
Hope it helps -
Why i have an error when i try to use iTune, the message is "an unknown eeror occured (-45054)" and iTune closed.
Thanks for the answer but when i look in my HD under user i already have a shared file that must be there cause use by OsX but ther is a red circle on the folder whith - sing in the center. When i try to open this file namede shared i have the message that i can't open cause i don't have the permission to do so.
What i a create a new shared folder? -
Please help i bought a new ipod touch and synced it to my itunes account so i had both ipod touch's on it and now i have an error flashing at me and i don't know what to do??
== Error -54 ==
From an OS9 reference, error -54 is a software lock on a file or a permissions error. (Some of the old codes still apply to OSX although there is no formal list of OSX error codes.)
First, try simply restarting your computer.
iTunes Library cannot be saved (Error -54) - https://discussions.apple.com/thread/1912814
Unknown error (-54) while syncing ipod - https://discussions.apple.com/thread/1082953 - problem was locked files
Why does iTunes keep showing a -54 error when I sync my iPad? - https://discussions.apple.com/thread/3727114
Error -54 possibly related to Touch Copy - https://discussions.apple.com/thread/3727114 - cleared by deleting preferences on iPad. -
HT1768 Error message "An unknown error occurred (42110) using iTunes
I have tried uninstalling then installing again, setting up a new user on my computer but still get the same error message as soon as I start iTunes. WHen I OK the error message the program works as normal but I would like to get rid of this irritating message.
Try the following user tip:
iTunes for Windows 11.0.2.25 and 11.0.2.26: "Unknown error -42110" messages when launching iTunes -
I've reset all my info including reentering cc info. Have been getting this message all day. Called Apple support. They could not help. Said to contact iTunes support, but I can't seem to get any answers there. Software is up to date: 10.4.
So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response. -
TS1424 What is "An unknown error occurred (-42032)"?
This pops up every time I open iTunes.
Actually I just downloaded Houdini, which allowed me to see the invisible SC files in my Shared Folder. I moved the 2 files out of the SC Folder and I now do not get that error message any more. Everything is good to go.
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TS1424 what is "an unknown error occurred (4002)?
I am trying to get my Itunes match to work and this message comes up.
any ideas?Can try turning iTunes Match off and then if you have Genuis on turn it off - then turn itunes match back on
Hope it helps
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