What is and how do I find xml index files

I keep getting a box that says something about unable to open files because xml files are missing!!!!! what does this mean and how do I cure it?

I'm sorry for taking you to task on that response, Sunil_Bhaskaran, but if the OP is referring to the gplayer.exe related to Exent Technologies then it could very well be installed on a Windows system.
The OP did not use upper-case lettering and I am surprised you did not first confirm what the OP was actually asking about, even if you deem there is no connection to your company's product.
In fact, on this one I would have stepped very carefully as there is, if I recall correctly, a G-Player (used with a hyphen) that is also a product that can be installed on both Mac and Windows units.
I hope I'll be forgiven as I'm new around here due to another issue, but it just seems that tech folks are supposed to be mighty careful so the trust factor doesn't become an issue.

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    I'm sorry for taking you to task on that response, Sunil_Bhaskaran, but if the OP is referring to the gplayer.exe related to Exent Technologies then it could very well be installed on a Windows system.
    The OP did not use upper-case lettering and I am surprised you did not first confirm what the OP was actually asking about, even if you deem there is no connection to your company's product.
    In fact, on this one I would have stepped very carefully as there is, if I recall correctly, a G-Player (used with a hyphen) that is also a product that can be installed on both Mac and Windows units.
    I hope I'll be forgiven as I'm new around here due to another issue, but it just seems that tech folks are supposed to be mighty careful so the trust factor doesn't become an issue.

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    • Make a list of all of the apps that you installed (Android menu > Manage Apps > Downloaded tab).
    • Get a copy of your Google account login info (user name and password).
    • Get a copy of your Verizon Backup Assistant PIN (if you use this service).
    • Turn off your phone and pull its battery. Wait 30 seconds or more and reinstall the battery and turn the phone back on. This will make sure that there is nothing hinky in your phone's volatile memory as the factory reset begins.
    • Fully charge your phone's battery and plug the AC charging adapter into the phone.
    Now you're ready to do the deed. Follow these steps:
    1. If it's not already on, turn on Google's "back up my data" option with Android menu > Settings > Privacy > Back up my data. This is required for the next step.
    2. Turn off the "automatic restore" option with Android menu > Settings > Privacy > Automatic restore. This will prevent your phone from trying to download every paid app that was previously on your phone all at once. It is much better---especially if you have a lot of apps---to install them one at a time. Plus, you may not want some of them to be reinstalled right away if you are trying to determine if one of them is causing trouble under GB 2.3.3.
    3 If you do not want to use Google's "back up my data" service to restore your wi-fi passwords and such, then return to Step 1 and turn it off.
    4. Begin the factory reset with Android menu > Settings > Privacy > Factory Data Reset. You'll be asked to confirm that you really want to do a factory reset and you'll be given the opportunity to clear your micro SD memory card as a part of the process. I chose not to clear my memory card because I have a 32 GB card with "tons" of music and other files that I do not want to have to restore (it would take hours).
    When should you do a factory reset? Everyone should do it before they give their phone away, sell it, or discard it. You don't want someone else to have access to your personal data! And, a factory reset can be a helpful troubleshooting tool when faced with problems.
    By the way, my factory reset did not help the video problem I was having with the Fox News app nor did it enable Google's Music app to find all of the album art on my micro SD card. Both problems persisted after the reset under GB 2.3.3.
    Finally, there are other things you can do to flush old data from your phone such as clearing the cache partition of your phone's built-in memory. This requires the use of its "Android system recover" menu. Even though I expect this cache data to be cleared during a factory reset, I did it after my reset just to make sure. Clearing the cache partition is usually what folks try before a factory rest so they can (hopefully) avoid the factory reset. I'll leave it to a Motorola staff person to go into that.

    OK, got it ...  the Power ON Factory reset procedures might have changed with GB ... 
    To get to a Factory reset using the Power up method:
    1.  Power Off phone
    2. Press & Hold the HOME Button
    3. Press and Hold the Power ON button.
    You come up to the Triangle with the Exclamation mark & android guy.
    Press BOTH the Up and Down Buttons at the same time.  This brings up the Blue menu of options.
    use the Up/Down arrows to scroll thru the choices. Press the POWER Button to Select the menu item you choose.
    You can harmlessly test this and just choose to Reboot without doing anything, just to see how it works in case you ever need to do this in the future.
    edit:  It was concluded in the test group that they changed this process to align it with the new DX2 as the camera button isn't hard-wired like it is in the DX. So likely they just wanted to make this process the same for both platforms.  At least it sounds like a good reason...

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