What is Apple's policy on providing phone support for Leopard

I've used every Apple operating system since day one (of Apple) and have never had as many issues, especially wireless connection issues, as I have had with Leopard. I would like to call Apple and talk to their phone support folks but I would find it very frustrating to have to pay money for phone support when I've already shelled out $129 for an operating system that is clearly problematic. What is Apple's policy on providing operating system phone support??? thanks... bob...

See page 71 of the book that came with your Leopard package - 90 days of complimentary telephone support
Larry Nebel

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Just ordered a MacBook pro-what is Apple's policy on getting free upgrade to Lion once released this month

What is Apple's policy in terms of free upgrades for recently purchased systems. particularly a MacBook Pro ordered directly from Apple's online store and not yet received.

Any new Mac purchased on or after June 6th qualifies. See the link below for details.
http://www.apple.com/macosx/uptodate/
If your purchase date on the invoice is on or after that date, it qualifies.
Regards,
Captfred

HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)

I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)

Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.

Phantom restarts / crashes with Maverick. Restore Disk Utility, disk can't be repaired says "live system repair is not supported" Is there a fix yet? Or is Maverick "FREE" because Apple no longer offers free phone support?

Phantom restarts / crashes with Maverick. Under restore Disk Utility, disk can't be repaired says "live system repair is not supported" Is there a fix yet? Or is Maverick "FREE" because Apple no longer offers free phone support?

Get onto the integrated iOS + Mac OS and end support for "legacy" Mac 10.8 and earlier.
Force older hardware users like me to upgrade to new hardware which is where $$ are.
Make apps work across tablets, phone, and computer with similar (though not the "same" app, but able to read and use the same file format).
Simplify.
I don't think anyone incl. Microsoft knew Windows 8.1 was going to be a free upgrade, I didn't and read that it would be more like $30.
No OS is ready for everyone on the day it is launched. iOS 7 is now 7.04 and climbing, Mac OS tends to really not be ready until the last patch and version is out, often a year or more after it was first issued. Ship it, then plan to fix the bugs left in or that surface.
www.macperformanceguide.com is saying "No" to Maverick for now. Of course there will be no "No" on new Mac Pro 2013 6,1 when those ship (Late Jan? )

What will Apple do after they do not support iPhoto? Will photo stream be eliminated? I will no longer be able to use aperture, so have signed on with LR & PS.

What will Apple do after they do not support iPhoto? Will photo stream be eliminated? I will no longer be able to use aperture, so have signed on with LR & PS.

Just because Apple will no longer support IPhoto or Aperture doesn't mean that the versions that are still out there still won't work, function or still do what it is designed to do.
I do not like all of this offsite, Cloud service storage, anyways. I rather have easy, trouble free access to all of my data locally.
I am still planning on using the current versions of IPhoto and Aperture as I am not moving any time soon to Yosemite or any newer OS versions based on it. I still use a lot of legacy software that I simply can't afford to upgrade any farther.
Plus, I use other photo book sites other than Apple's own service, anyways, because these other services offer more products and are far more flexible than Apple's own print services.

Can Apple comment on their lack of support for burning CD-TEXT?

Can Apple comment on their lack of support for burning CD-TEXT?
I've been getting the runaround from the support people. They said to resolve my issue check out the following kb articles. The articles were aimed at giving me more information about ID3 tags and formats that I care about. I just want my burnt cd's to work in my CD-TEXT capable cd player.
I've done this using alternate software packages so I know my hardware supports it. I'm really looking for a complete solution for myself (techie) and my wife (non-Techie) to use and make us both happy. I have to admit, this really bothers me.
I know I'm not the only person asking about this. Please add the support for CD-TEXT to I-Tunes.
Thanks
Windows XP
Windows XP

Apple people don't comment here, it's a user to user forum.
But you've got me interested. CD-TEXT, what is it? Should I just look it up in wikipedia or do you have a better explanation of what it is you're after?

Please, can Apple give explanations about dropping Applescript support for Pages 13!!??? It is paramount, please do something to fix it asap!!!

Please, can Apple give explanations about dropping Applescript support for Pages 13!!??? It is paramount, please do something to fix it asap!!!

You might want to check your firmware version. Go to: Settings>General>About. Look at the version field, it should be: 5.0.1(9A406). If it's 9A405 you need to update the firmware by connecting your phones to iTunes and updating it. This worked for me as I work on a ship and don't have a signal inside. I was having to do your little trick many times during the day when I would go outside to check for messages.

Phone support for Windows Vista install problems

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You may find phone support for Microsoft worldwide on:
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Does SSO2 provide SSO Support for SAP BOBI 4.x Applications?

I could not find any referrence in SAP BI BI 4.x documentation for SSO where this SSO2 would be mentioned!
- Wobi

Hi,
Does SSO2 provide SSO Support for SAP BOBI 4.x Applications?
BOBJ == SAP BusinessObjects Business Intelligence platform?
SSO2 == SAP Single Sign-On?
If yes, BusinessObjects Business Intelligence platform delivers historically its own basis SSO based on Kerberos (but only for applications running on BOBJ platform). I recommend to use it if it fits to your requirements. If not, you can configure "Trusted Authentication". In this case BOBJ trusts the authentication of the web applications server. Here you can use SAP Single Sign-On with SAML or certificates.
Regards
Matthias

What is Apple's policy regarding supported browsers?

How long does Apple support a particular browser? On the website it looks like I can download 14 different versions + I can go to iTunes to download earlier versions - what's the policy? I want to make sure I can get help when I need it. :-)

Apple only has one Browser: Safari. You can't really download Safari for iPad as its built in and can only be udpated via the General Sytstem Updates.
Browser support for 3rd parrty browsers depends entirely on the developer of the App.
Not sure what you mean by 14 different versions though.

I have an iPhone 4S on which I bought the Apple Care policy. The phone was broken and I was told that Apple would do nothing as it was "beyond economical repair". Does anybody know where in the Apple Care agreement the topic of beyond economical repair?

I recently brought in a broken iPhone 4S and was told the damage was too great and therefore that is was BER and Apple would not cover the phone. I have never dealt with this issue before and was curious as to where in the terms and conditons Apple reserves the right to not cover if the think that the phone is beyond economical repair. When I asked clerk I was told that everybody knew that BER applied and "you would not expect an insurance cover to pay for a car if it was totalled." I told the gentleman in that case the BER only applies as to whether I received money for car or insurance company repaired the vehicle. When I asked to see the terms that set this out nobody in the store (or the chat support agent later). Does anybody know where this term or terms is set forth. Also, has nobody ever questioned if it is fair to sell consumers coverage for accidental damage and not tell them that only small damage is covered and not major damage? I am a little suprised unless I am missing something really obvious. I have never had this issue with Asurion or with Best Buy coverage. Thanks

You mention Apple Care, not Apple Care + which are two completely different things. Apple Care is nothing more than an additional year of standard warranty coverage. Apple Care + is what addressed accidental damage. Warranty has never covered accidental damage. What kind of damage did you do? An out of warranty replacement can be done for $199 for the iPhone 4S, and that just means you brought the phone in at least somewhat intact.
Never heard the term, but what I wrote above is what warranty is.

What is Apple's policy on Resolution of Movies and TV Programs?

Can anyone explain Apple's policy on the resolution of the various movies and TV episodes on offer in the iTunes store? I was surprised when I bought a short TV film (one of the Wallace and Gromit series) that it only had VGA (640 x 480) resolution, and therefore looks pretty fuzzy on my computer monitor - and would look fuzzy on a European TV screen also. For me it would have been better to buy the DVD. Apple must have some underlying idea about this, and they must have decided to lower the definition of some shows, presumably to minimise file sizes. I have seen discussions suggesting that some movies are offered in two resolutions (SD and HD), but what exactly are these really? I can't understand why anyone would buy a movie without knowing that it would look good on the screen. I suppose I'm looking for some kind of policy statement - has anyone seen one?

I am not sure I entirely follow your argument that when a 640 pixel wide image is adjusted for wide screen it can look sharper.
That's not what I was attempting to say, which was that a video from a DVD at the normal TV aspect ratio of 4:3 would be about 640x480 (the spec given for DVD resolution non-square pixels and works out to be 640x480 when the square pixels used on computer displays). So the videos and movies from the iTunes Store are right at DVD resolution (give or take a bit depending on the specific release).
Anyway, up to you whether you buy physical DVDs or buy downloads. There are good arguments for both, and what works for some people won't suit others. There won't be any huge quality difference, though, between an SD DVD and an SD video/movie purchased from the iTunes Store when it comes to resolution. How well a given movie or video was encoded will be a different matter.
Message was edited by: Dave Sawyer

How do I keep my macbook secure since Apple is not longer providing security updates for Mac OS X 10.5?

I just found out that Apple is no longer providing security updates on Mac OS X 10.5. What can I do to keep my comupter safe? I bought my laptop in Sept. '08 and I am not inclined to fork over a couple of thousand dollars when I have a perfectly functioning laptop. Any advise out there? Thnx

Welcome to Apple Support Communities.
Here's a 100% effective (though not necessarily practical) solution:
Never connect your computer to the internet, never insert a disc or flash drive from anyone else, never purchase any new software, and use the computer to write and print only actual letters, never connect to email.
Your computer will continue to function as it does now until it wears out, without being vulnerable to any new security threats out there, and will continue to work just fine on OS X 10.5 without any future security measures.
On a side note, I have a 16-year-old car I spent thousands of dollars to purchase new, but I've been driving it on the metal rims for a while now, because I'm not inclined to fork over money for tires, when I have an otherwise perfectly functioning car.
Then there are alternatives that cost money:
Purchase and install an antivirus program and keep it updated.
Upgrade your computer memory and hard disk if necessary so you can install OS X 10.6 'Snow Leopard', or OS X 10.7 'Lion' Snow Leopard is still supported by Apple for the moment, but support and security updates for 10.6 will likely be discontinued soon after OS X 10.8 'Mountain Lion' ships later this year.
Even though we want computers to be assets that retain or increase in value over time, the economic reality is that computers are best thought of as commodities and/or consumables that depreciate, become obsolete, and wear out, like cars, tires, and batteries. A restored 1965 Mustang Convertible, and a 2012 Mustang Convertible probably cost about the same. Which one is much safer, much faster, rides much better, and gets much better fuel mileage?
Your computer WILL be worth less five years after you purchase it than the day you bought it. The mechanical parts (hard disk) will eventually wear out. The microprocessor inside yours operates at perhaps 1/4th the maximum speed of the slowest current model. The latest video chipsets provide huge performance gains over 2008 technology. But if your current computer truly meets all your needs, then indeed there is no reason to update or upgrade.
If you're using your computer in business, a 2008 model is fully depreciated in 5 years (this year) and it's time to consider a new purchase. In the US, IRS Publication 946 will get you started: http://www.irs.gov/pub/irs-pdf/p946.pdf

What is Apple's position on Anti-virus software for the mac?

I have started replacing my customers PCs with iMac's and Mac-Mini, and I have always operated on the assumption that anti-virus software is not necessary, but I fear that my opinion might need revisiting. So I would pose the question again, does the community and/or Apple have an opinion on the need for Anti-Virus, Malware and all the other nasty inflictions. If you, as a group or individually do recommend, what product would you recommend? Thank You --- Bill Shaw - Kansas City, Mo.

This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an attacker who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files. The recognition database is automatically updated once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders. In most cases, there’s no benefit from any other automated protection against malware. Starting with OS X 10.7.5, there is another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications that are downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Applications certified in this way haven't actually been tested by Apple (unless they come from the Mac App Store), but you can be sure that they haven't been modified by anyone other than the developer, and his identity is known, so he could be held responsible if he knowingly released malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe. Note, however, that there are some caveats concerning Gatekeeper:
It doesn't apply to software that comes packaged as an installer. Treat all third-party installers with caution.
It can be disabled or overridden by the user.
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to applications downloaded from the network. Software installed from a CD or other media is not checked.
For more information about Gatekeeper, see this Apple Support article. Notwithstanding the above, the most effective defense against malware attacks is your own intelligence. All known malware on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. If you're smarter than the malware attacker thinks you are, you won't be duped. That means, primarily, that you never install software from an untrustworthy source. How do you know a source is untrustworthy?
Any website that prompts you to install a “codec,” “plug-in,” or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. [Some reputable websites did legitimately warn users who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.]
“Cracked” copies of commercial software downloaded from a bittorrent are likely to be infected.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. No intermediary is acceptable.
Java on the network (not to be confused with JavaScript, to which it's not related) is always a potential weak spot in the security of any operating system. If a Java web plugin is not installed, don't install it unless you really need it. If it is installed, you should disable it (not JavaScript) in your web browsers. Few websites have Java content nowadays, so you won’t be missing much. This setting is mandatory in OS X 10.5.8 or earlier, because Java in those obsolete versions has known security flaws that make it unsafe to use on the Internet. The flaws will never be fixed. Regardless of version, experience has shown that Java can never be fully trusted, even if no vulnerabilities are publicly known at the moment.
Follow these guidelines, and you’ll be as safe from malware as you can reasonably be.
Never install any commercial "anti-virus" products for the Mac, as they all do more harm than good. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the filesystem. Malware gets into the system by being downloaded, not by materializing from nowhere.
In order to meet that nonexistent threat, the software duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability and poor performance.
By modifying the system at a low level, the software itself may create vulnerabilities that could be exploited by malware attackers.
ClamXav doesn't have these drawbacks.

Does java provide any support for MD5

I want to develop a program which in vc++ should produce a message digest using MD5 for a file and i want to check this file and hashcode generated for its equality . Does Java provide MD5 algo for it.
ie what i have to do
file + MD5 algo (Implemented in vc++) = Message Digest 1
Will Message Digest 1 == Message Digest Generated by Java MD5 algo + file
Thanks

Here's a simple example of creating an MD5 in java:
    public byte[] createMD5( final InputStream data )
        throws NoSuchAlgorithmException, IOException
        MessageDigest md5 = MessageDigest.getInstance( "MD5" );
        final byte buf[] = new byte[ 8192 ];
        int bytes = 0;
        while ( ( bytes = data.read( buf ) ) != -1 )
            md5.update( buf, 0, bytes );
        return md5.digest();
    }

What is Apple's policy on providing phone support for Leopard

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