What is Applecare saying about RSD?

Now that the RSD problem was acknowledged by Apple, and that they are telling people to call Applecare if it happens, can someone tell us what they are saying when you call?
Thx.

I called last night and the apple care rep told me "you qualify for a new logic board" I asked about the heat sink problem of which she had no info. She said she hadn't heard many RSD complaints.
I think the answer you get really depends on who you talk to at Applecare. Hopefully, though, the repair depot has a standard stance on this. I'd be really disappointed to have the macbook returned with a new logic board, no new heatsink and recurring RSD. I'll only be in the United States for 3 weeks and I'm really hoping they get my macbook fixed correctly during this time, because otherwise I'm going to have a loooong wait for international shipping and it seems that Thai mac service is a bit behind the latest reapair news. I'll hope for the best. With Apple we deserve nothing less

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