What is Apples upgrade policy?

Hello,
I purchased my PB in early December, what is Apples upgrade policy towards MacBook?
Thanks
Frank

Hi Frank --
Here's Apple's Sales and Refunds Policies.
To the best of my knowledge, there is no "upgrade policy."
-- JDee

Similar Messages

What is the upgrade policy?

I can't seem to find a straight answer on this SAP behemoth. We have Crystal Server XI R2 and wonder if our tech support/maintenance covers upgrade to 2008? Any straight answers someone can give me about how their support/maintenance is structured would be appreciated.

Hi Patrick,
Yes, we definately support migration to 2008 from Crystal Server XI R2. You can log a ticket with SAP regarding your technical issue and after which you will be able to get technical support from us.
Hope this helps you!
Regards,
Anindita

What is Apples policy on dead pixels

What is Apples policy on dead pixels, before I lug the beast to an Apple Store

Hi david,
We are not Apple, only end-users like you so can't speak for Apple repair or warranty polices that aren't published on one of their support pages. Your best action is to call the store to which you'd have to lug the beast and ask to speak to a repair technician.

Just ordered a MacBook pro-what is Apple's policy on getting free upgrade to Lion once released this month

What is Apple's policy in terms of free upgrades for recently purchased systems. particularly a MacBook Pro ordered directly from Apple's online store and not yet received.

Any new Mac purchased on or after June 6th qualifies. See the link below for details.
http://www.apple.com/macosx/uptodate/
If your purchase date on the invoice is on or after that date, it qualifies.
Regards,
Captfred

What is apple's upgrade policy?

What is apple's upgrade policy? As an example, if I purchased OS X Mountain Lion today and OS X Mavericks is released in the next couple of weeks, does that mean I have to purchase an upgrade in order to acquire OS X Mavericks?

Welcome to Apple Support Communities
Correct. Apple doesn't offer free upgrades for users who upgraded OS X weeks before the launch of a new OS X version. This only applies for new computers, and we don't know if this will be valid for OS X Mavericks. Also, we do not know the price of Mavericks yet

What is apples policy on dead or stuck pixels on the iphone 5 ?

what is apples policy on dead or stuck pixels on the iphone 5 ?.

asif cain wrote:
thanks for your reply, i have 2 iphones with a dead or stuck pixel, is it a common problem ?.a friend of mine had his exchanged for 1 deea/stuck pixel
I don't know about steve---but I've owned 8 iPhones (5 for me and 3 for my wife) starting with the 3G and ending with my current iPhone 5 and none of them had a display problem of any kind.
Several of my family members also have iPhones--about 10 more, I'd guess, and none of them have a stuck pixel, either.
If I had received a display with a stuck pixel I would have definitely returned it immediately.

HEY APPLE! What are upgrade policy plans for new systems shipping with 10.4

I just ordered a brand new Xserver, thinking that there would be some policy in place for brand new computers shipping with 10.4, to get the new version of OSX Leopard Server (without having to buy a retail copy) - however to my surprise, there is nothing currently in place.
Will there be an upgrade policy soon for users who have just ordered new computers, currently shipping with 10.4??? Or should we return recently ordered items, and stop ordering new systems until they start shipping with 10.5?

Assumptions such as this one are often a recipe for disappointment and/or for extra expenses; I've certainly learned to be cautious with these.
In this case, there is a policy that has been in place (AFAIK) since the Leopard announcement.
For details on and requirements of the Leopard upgrade policy, do read the [Mac OS X Up To Date|http://www.apple.com/macosx/uptodate> web site.
Those folks outside the Leopard upgrade window that are upgrading to Leopard (and that don't have a separately-purchased Right-to-Upgrade) will be purchasing and ordering the upgrade. You may end up purchasing an iLife upgrade, too — if you're using it, and not already at the current release — as Mac OS X and Mac OS X Server upgrades apparently do not include an iLife upgrade.

What is Adobe's policy on upgrade protection?

My understanding is a new version of Lightroom is due in Spring 2015 - a few months away. If I purchase now, what will my upgrade options be? Is there a certain period before a new upgrade is released where upgrades are free?

It seems like their used to be, but I don’t recall exactly what the timeframe is. Maybe 30 days, or between the time something is announced and available for sale, if those aren’t the same date. And maybe that is only for Photoshop, not Lightroom.
I would ask someone in Adobe Sales, a chat session, preferably, so you can documentation of what they say.
Do you have Photoshop or Lightroom, now?

17-inch to 15-inch: what is the exchange policy?

Hi,
So I recently ordered a MacBook Pro 17-inch laptop (the one released on October 24th) with the following specs:
PROCESSOR     065-C0CD     2.4GHz Quad-core Intel Core i7
MEMORY     065-C09M     4GB 1333MHz DDR3 SDRAM - 2x2GB
HARD DRIVE     065-C0GG     750GB Serial ATA Drive @ 7200
OPTICAL DRIVE     065-C09X     8x Double-Layer SuperDrive
DISPLAY     065-C09Y     MBP 17" HR Glossy WS Display
DVI Adapter     065-C0C1     None
VGA Adapter     065-C0C3     None
REMOTE     065-C0C5     None
KEYBOARD AND DOCUMENTATION     065-C0DK     Keyboard/Users Guide
COUNTRY KIT     065-C0DM     Country Kit
I've thought about it, and I would rather exchange this for a 15--inch, which is much more portable but has the same tech specs.
I've called the Apple Store in my area and theyre willing to do an exchange, but I'm not really sure what that entails, and I was too busy this morning to remember to ask.
So would all the tech specs be the same for the 15" MacBook Pro I exchange my 17" for (including the High-Res Display)? What about the extra value of the 17", which costs around $300 more? Can I use that credit towards increasing my RAM, or does that money disappear?
Bonus question: what is a country kit?

Here is Apples return policy: http://store.apple.com/us/open/salespolicies. Also, I would suggest looking elswhere for ram you can find it much cheaper elsewhere and with a lifetime guarantee: http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3_133 3MHz_SDRAM
Country kit refers to the keyboard..example qwerty for USA azerty for France etc. Also th plug it comes with, as diffrent countries have different style power outlets.
And no Apple will not keep the difference in price: "For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $250, Apple will mail a refund check to you within 10 business days."

AT&T's representative's view of upgrade policy

I just spoke to an AT&T representative (2 actually) and this is what I was told regarding the upgrade policy. I bought the original iPhone 11/2007, then upgraded to 3G on launch day with no subsidized pricing. I want to upgrade to 32GB 3GS, but cannot until 03/12/2010. I called to ask why and was told that since my line bills less than $99.00 a month I am not eligible until then. I either have to pay $499 with new contract or $699 without. I have 3 iphone lines and 2 non-iphone lines on my plan. The $220.00 a month charges are listed on one of the non-iphone lines, because I was told that's how it had to be done when I opened my account. I spend over $400 a month for my service on 5 phones, and they still will not give me the $299 price. Both reps told me it was Apple that set the prices not AT&T. (Which I think is complete BS.) I am REALLY upset that I cannot get the $299 price. I wanted to upgrade 2 phones. Now I am not doing either one. Apple just lost 2 3GS sales because of AT&T's policies.

The 3G was subsidized and you have to either pay the early termination fee or get within a few months of your contact expiring before you can get another iPhone at the subsidized price. AT&T is not doing anything the other carriers are not doing. I used to be with Verizon Worthless and they did the same thing, except they were ruder about it when you asked for an early upgrade.

Understanding the upgrade policy

I came to the forums for the first time in quite awhile to ask a question about a laptop. Have had little time the past months to work in Photoshop. Now I find there out about the new upgrade policy and find different opinions on what the new policy is. (I've also discovered that the forums have a whole new look!)
I have CS5. Is it true that I can wait untll the end of 2012 to upgrade to CS6 to get the upgrade price of 199.00, (or maybe Adobe will change that also?)
I think I understand that I can't skip 6 and wait for 7 to upgrade. I don't really mind as long as I can wait until the year's end because I don't like to be an early upgrader. I might have skipped this upgrade, because this time there seems fewer features of interest, but I have always found some new and useful things each time.
Anyhow, I am thinking of auditing a college class in art this year (an accredited college.) so I think that means I could get a copy of InDesign, CS6, Illustrator and Acrobat. I've wanted Indesign, but as an amature coudn't justifiy it. The price wouldn't be much more than upgrading CS6. (With the cost of the class it will be quite a bit more.) But then I am unable to transfer my license (sell) the bundle later? My current CS5 might or might not be saleable? (not if Adobe can find a way to stop it.). So if I can't work on my PC anymore (age) or die (my heirs) are stuck with useless software?
Would I be able to sell/give my current copy of CS5 if I buy the educational bundle?
It's all so confusing. I will likely get CS6 anyhow, but maybe will stop then and just use what I have which I haven't begun to learn all of anyhow.
Hope I made the quesions clear in my chatter. Especially: do I have until the end of 2012 to decide? And can I not sell my current CS5, or the educational bundle at any time if I join the class and buy the package? Did I miss anything - there is so much new!
Thanks, I guess I'll ask my other question now.

You seem to have a confidence in Adobe that is not supported by their recent record.
John Waller wrote:
…If they did in fact "do a Quark" (take their customers for granted and stop developing)…
Adobe suits have taken their customer for granted for quite some time. Take their disastrous outsourcing of customer and tech support to India, and the contempt with which they treat us there and even in these forums. Their recent record of pushing unripe, buggy software out the door is nothing short of appalling.
John Waller wrote:
…competitors would no doubt swoop with another compelling offering and gladly usurp their customer base…
Who are these "competitors" of whom you speak? I'd love to be "usurped" by them —rather than continue to be screwed by Adobe.
John Waller wrote:
…I'd like to think that Adobe is wiser than that and that the Cloud exit strategy will become more mutually beneficial over time.
Adobe has been innovating since it began so it's deeply embedded in their DNA.
Here you speak of the Adobe of the 1980s, which no longer exists.
During the Bruce Chizen era they degenerated into a third-rate corporate raider, as evidenced by their ill-thought "acquisition" of the Macromedia white elephant which in reality turned out to be the Macromediatization of Adobe into an unresponsive bureaucracy. Just like Macromedia had acquired Fontographer only to let it languish, the macromediatized Adobe bought out Visual Infinity only to kill their unequaled suite of film grain management, GrainSurgery 2. For these reason alone, GrainSurgery 2, I will continue to run Photoshop CS4 until I give up the ghost.
Nobody needs to be reminded of Freehand, part of the Macromedia merger and a casualty abandoned by Adobe.
The innovators are now irrelevant to the Adobe bureaucracy.

Adobe's Upgrade Policy Unfair - Buyer Beware.

I had an early version of Premiere, Version 6.1, from many years ago. I switch to Liquid Edition then, mainly because the DVD authoring was integrated and better. Recently, I decided to go back to Premiere for the AVCHD editing and the Liquid line is being dropped. I purchased the CS4 upgrade on 3/1. Adobe announced in early April CS5. I didn't feel it was fair to ask me to pay another $300 to upgrade to CS5 since I just paid $300 to upgrade to CS4.
I contacted Adobe and they could care less. I could have bought the CS4 upgrade on April 11th, one day before the CS5 announcement, and I would still have to pay another $300 to upgrade from CS4 to CS5.
Be careful when you upgrade - it may cost you more than you think.

Do you really want to belabor this argument? Months ago, adobe stated on their web site that CS5 would require 64 BIT os. Then more recently, they posted videos on their site showing the Mercury Playback Engine on CS5. Then they also told everyone (and posted it on their site too I think) that they were going announce CS5 on such and such a date. And they have been pretty steady with an 18 month release schedule the past few iterations. And they have always had a cutoff date and their has never been a sliding scale for upgrade pricing based on when you first purchased your qualifying product. Honestly, if you did not know any of these things, you did not do much (any?) research before purchasing the product. We live in the internet age. It would have been easy to ask in this forum or several others before your purchase if anyone knew what Adobe's upgrade policies were because you were considering buying CS4. I am sure you would have got as many posts telling you to hold off for a few weeks on that post than you have her telling you that you are full of it.
If you don't know what sour grapes are, it is an expression that we use in the US when someone thinks that they have been taken advantage of or treated unfairly but most others who are more objective and have nothing personally to gain/loose over the issue think that said person should simply upset at their own inadequacies. http://www.phrases.org.uk/meanings/sour-grapes.html I forget that this is an international forum. Sorry for the US "expression".
The fact is that your post says "unfair policy" and "buyer beware" right in the tidal. These are pretty strong statements. You did not need to beware because the same thing has been going on for years. Adobe's policy has not changed much in this regard. This is much more harse than I don;t like the fact that they don;t have a sliding scale for upgrades. What you are saying in your subject is that you were duped or tricked. this is much more harsh than saying "I would be ok with paying something towards the upgrade, just not the full $300".

Leaving Adobe products because of upgrade policy

My spouse and I spent big bucks for the creative suite CS3 a few years ago and now cannot upgrade and need to buy new to get the latest version. OK we got a few years of use for our bucks but even if we had CS5 we could'nt upgrade! Wow!
And if we buy new now we will need to spend money again in 2 years or have to buy new again after that.
We are double-income-no-children and could afford to spend money on an upgrade. But we don't like feeling taken advantage of. We are not professional photographers, so this is pure discretionary spending.
My spouse already has Nikon Capture (we have the money to buy Nikon) and just downloaded Gimp which should be good enough for a hobby.
We will deal with a little less convenience and quality in the software rather than be insulted by obnoxious corporate behavior.
Inputting in the forum seemed to be the only way to communicate since the web site does not seem to favor user interaction exactly beyond what it wants.
You have lost us as customers.

Your advice could be useful if I wanted to invest in cloud computing but I just made the choice to invest in a PC tower with a graphic card. I don't feel comfortable with paying cloud computing yet. I love it for MOOCs. But it sort of makes you a permanent ($) client and your performance is hostage to what they want to give you in the cloud. The cloud is a technical achievement but it is also marketing.
For your info, I am not kidding about Gimp. Here is the Syllabus of a MOOC class I am enrolled in on Coursera, the median section being about Photoshop... or Gimp as an alternate (https://class.coursera.org/cdt208-001/wiki/view?page=syllabus). All exercises can be done with Gimp. I wanted the upgrade for HDR but Gimp has a plug-in for that. I don't know how well it works though.
Perhaps I will still buy Photoshop if I can get it at a competitive price, maybe through work. Of course Photoshop is better. I do think there is a valid point about the upgrade policy. Adobe is saying we have a monopoly. I'm an IT programmer not a pro photographer or graphic artist, so people like me count and it's my money.

Does the end of the year upgrade policy also include just Photoshop?

I understand CS3 and CS4 are eligible for upgrades to CS6 until the end of the year, but what about upgrading from PS4 to PS6? I normally upgrade to every version, but due to being layed up for 8 months with a knee injury money is extremely tight, so I was planning to wait and upgrade from CS4 to CS6. I heard about the new (now old) upgrade policy so I upgraded to CS5 a few days ago. Now I see that Adobe changed the upgrade policy again. Now I'm wondering if I can return CS5 and wait to upgrade to CS6 later in the year when I have more cash flow.

Hi Coldrake
Yes, all CS3 and CS4 products, whether they're a suite or stand-alone product, like Photoshop, as a one-off arrangement this year only, can wait 'til December 31st 2012 to upgrade directly to CS6... of course, we don't know how much that will cost!
Thank you, pf22, that answers my question perfectly. I'd love to keep PS5, especially with the discount, but as I said, after being off work for so long, money is extremely tight at the moment and will be for the next couple of months.
Of course we also have the "Grace Period" coming up where you could purchase the CS5 upgrade and get CS6 for free
It looks like it's going to be a few months before PS6 will be coming out, so I may be able to swing that, thank you for an excellent suggestion.
Thank you Noel for covering all the bases! I don't have the suite, just Photoshop.
Thanks for both of your replies, they are greatly appreciated.
Larry

IPhone 6 Upgrade Policy

What is Apple's upgrade policy regarding the iPhone 6. I have a 16GB model and have had to delete music and photos numerous times in the past 35 days and feel this model is inadequate and very frustrating. I would like to upgrade to a 64GB model.

If you purchased it through your carrier, check with them to see what your options are.
If it was from an Apple store, I believe you only have 14 days to return it. Otherwise, you have to sell it and use the proceeds to buy a new phone.
~Lyssa

What is Apples upgrade policy?

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