What is causing Premiere Pro CC to hang?

The issues I'm experiencing never seemed to happen to me when I was on CS6....I'm on a mid 2011 iMac 3.4ghz i7 with 16gb of RAM and the AMD 6970M GPU with 1GB of VRAM and I'm editing ProRes 422 footage. My apps and OS are all on a recently added SSD.
But a few things are happening on Premiere CC (7.0.1) that are driving me nuts and I don't know what's causing it:
1) First, if I have two sequences open and I don't go to one for a while, when I do go and open that tab it hangs for about 15-20 seconds. The render bar is red and I can't scrub through any of the clips as it appears to be loading or something. Then it suddenly clicks in, the render bar turns yellow and I can edit away like normal. What is causing it to hang like that? I don't remember this ever happening on CS6. Is this a hard drive thing (eventhough my new scratch drive is 3x's as fast)? Or maybe a GPU Acceleration thing or a VRAM thing since before on CS6 I wasn't GPU Accelerated since my card isn't "officially supported" although it does ahve 1GB or VRAM? Or is this a Premiere Pro CC thing and I just have to get used to it? Or something else? When I'm in "software only" mode the render bar stays red since my footage is 60fps on a 24fps timeline, but with GPU acceleration the render bar goes yellow and makes it noticably smoother to scrub, etc.
2) Similarly, when I'm editing for a while and I add the gaussian blur effect, the program hangs for another 15 seconds or so before I can scrub or play. It doesn't happen when I first start up PPro, but usually happens more frequently after I've been editing for a while. So why is it hanging? I'm guessing #1 and #2 are related but again, I never experienced this 15-20 second hang time on CS6.
At one point tonight, the app actually froze up after adding a gaussian blur and I had to force close. My auto-save wasn't working for some reason either (I had it saving to Dropbox) so I lost about an hour of work since I had last hit save. Frustrating.
Anyone have any ideas or ways to find out what is causing this? Any solutions?
A little back story and specs: Recently my scratch hard drive crashed so I got a newer much faster hard drive, plus I installed a SSD into my 2011 iMac to run the apps off of. The app loads fast and for the most part editing is fairly snappy and I can keep the Preview window at Full resolution with no stuttering when editing ProRes422 footage. I can also take advantage of GPU acceleration now on PPro CC because my iMac has 1GB of VRAM (eventhough the card is not "officially" supported (AMD 6970M)).

Nothing jumps out, but I have a routine that I do whenever Pr acts up, which is way too often:
1. Trash Preferences (fixes most Pr problems when "it's just not working right").
2. Delete media caches and previews (ditto). Do this after each application crash or hang.
3. Check for corrupt media in your project. That can cause major performance degradation, freezes and crashes. Remove or transcode problem media to some other format.
4. Reboot the computer (Pr has RAM leaks) or much faster, open the Terminal, and type in "purge" (no quote marks) and hit Return every so often. You can tell you're out of RAM when you open the Activity Monitor > System Memory tab, and there's no Free RAM left. Free RAM defaults to the green color. A lot of blue (Inactive RAM) is caused by Pr. It's RAM that's not accessible. Low RAM causes performance issues, and I'm gobsmacked that Adobe hasn't fixed this problem yet. Purging will turn the blue Inactive RAM into Free RAM. The longer you work in Pr, the less Free RAM becomes available.
Those things clear up 99% of my problems.
5. Run Disk Warrior (esp. if you're getting beach balls, AND every time after a computer (not application) crash or freeze).
6. Re-install the application.
7. If you have an external video (BMD, AJA, etc.) or audio card that requires third-party drivers, remove them and see if the problem vanishes.
8. Re-install graphics drivers (this has fixed display issues for me, such as video not updating in real-time).
I know that's a lot of stuff, but I make my living using Pr and Ae, and it's vital I keep them working and don't encounter any job-stopping problems.
A lot of people suggest Repairing Permissions, but this is mostly useless advice. You only need to do that if you're getting directory access denied or can't write file errors. However, it can't hurt.

Similar Messages

Premiere Pro CC 2014 hangs - Problems with MTS files?

Hello all,
So I've read the other MTS file posts on here about problems importing. I had this issue initially but moved the folder and it worked.
I got into my project and every now and then I would get this lagging, where Premiere Pro would still play, but the cursor would be frozen, and anything I click on wouldn't highlight... can't scroll etc. This seems to happen when the fan in my mac kicks up.
It has gotten to the point now where I can't edit the project at all because this happens about 3 minutes in each time. Works fine for a few, then fan kicks up and everything starts lagging and freezing. What's weird is I found a part on the screen, that if I click it, the screen updates to what I just did. SO WEIRD.
THIS DOES NOT HAPPEN ON ANY OTHER PROJECT. And this project isn't even that big. So I highly doubt it's a computer performance issue as I've worked on RED RAW and Prores 4444 files on my macbook pro (which I'm on now) with no issues.
Long story short I've tried about everything, and feel the only solution is to transcode to prores and start all over with the edit (which would be brutal) but I've already completed so much work! Does anybody have experience with this or a work around?
Thanks!

Hi Kevin,
Thanks for responding.
I was given a drive with the RAW files on them. I originally just used finder and dragged and dropped into Premiere, since that's what I've always done... but since the issue I'll start using what you mentioned.
Did NOT update the project. Started it on CC 2014.
I tried importing the sequence into a different project and the same issue is occurring. But below I've given more info as to my problems. I'm really concerned I'm going to have to start it all over again. I recently transcoded all files to Prores 422 (hq) in case that's what I need to do. But I'm really hoping there's something I can do to resolve this. Though I have a feeling it's the .MTS files causing issues.
What version of Premiere Pro?
Premiere Pro v8.1.0
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
OS X 10.9.5
What kind(s) of source footage?
AVCHD... I went about "show package contents" until revealing the .MTS files.
What were you doing when the problem occurred?
Editing. Noticed in the beginning, but as the sequence as gotten longer the problem became more persistent, until now it's ALL THE TIME... and the computer fan kicks up right away like it's struggling with playback.
What other software are you running?
Shut down all other programs so Premiere is just running. Still happens. All other projects have been working fine but this is the first with .MTS.
Do you have any third-party effects or codecs installed?
No.
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
None.
Are you using Mercury Playback Engine GPU Acceleration?
Yes.
Does the problem only happen with your final output, with previews, or both?
Everything. Screen lags and freezes with anything. It still plays back without interruption, but my cursor won't move, windows won't update, I can't scroll anywhere unless clicking the top part of Premiere (then it magically updates what I did a moment ago).
Help!

Why does Premiere Pro CS 6 hang when option opening bins, clip to sequence, etc?

Hello,
I am having an issue with Premiere Pro CS6 performing a few commands:
-     Option Clicking Bins to open them
-     Duplicating Sequences
-     Performing Clip to Sequence
-     Creating Sequence: File → New → Seq
I am not having these issues (the system does not hang) when loading shots, Match-framing, watching dailies, etc in my source monitor or watching the assembly. Everything works fine when actually cutting, trimming, inserting, etc. Cutting in the timeline is actually a pleasure – fast and very responsive.
The problem only happens when I’m in bins.
My project is rather large – about 49.9MB, with over 100 folders and bins (it is a feature).
I have tested these commands with smaller projects – importing a sequence from the current "hanging" project into a new project - and everything is working fine with the small project of that one sequence and consolidated clips from the sequence.
I originally thought it as a RAW issue (I had 8GB). When I installed another 8GB of RAM for a total of 16GB the issue stopped and I have been editing fine for the last few days.
However yesterday the issue started again – it hangs on the commands listed above (Mac’s spinning wheel).   The operation is usually completed successfully however it can take up anywhere from five to ten minutes before the sequence is duplicated or the bin opens (option clicking), etc.
Again, from what I’ve gathered it does not happen with smaller projects – with less bins, footage, clips, etc. but only with this rather large project – with many daily bins, sequence bins, etc.
My system spec. are:
MacPro 1,1 - OS X 10.6.8
2 x 2.66 GHz Dual-Core Intel Xeon
16GB 667 MHz DDR2 FB-DIMM
The media that I’m cutting is ProRes (transcoded from Epic RED footage).
I'm wondering if this issue is hardware-related or Premiere Pro CS6-related.
Any help would be much appreciated!
Thank you,
Matteo

"Devenum.dll" Change your rendering engine from GPU to software. Project Settings, General, Video Rendering and Playback. See if that helps.

Premiere Pro CC 2014 hangs on export

I opened a project that worked on the previous version and everything played fine in the 2014 update, rendering previews and smooth playback with no problems. When I go to export it hangs. The sequence is full of ProRes 4444 footage with the sequence settings and previews set to the same codec. I'm trying to export a ProRes 4444 master file.
What I've tried :
- Switching between CPU and GPU rendering
- Render previews and having "match sequence settings" and "use previews" checked
- Render directly without using previews
One thing to note is opening the same project in Premiere Pro CC ( not 2014 ) with the same settings exports without any problems. Glad I didn't uninstall.
System Specs :

I'm now getting inconsistent behavior. Exporting in-process is very slow, with a normally 1-2 min export taking 30min - 2 hours for both GPU and Software modes.
I tried unchecking Import Sequences Natively in AME and it stalled out using OpenCL. Tried again in AME with Software Only and it worked normally. Just for fun I tried again in AME with OpenCL and it worked. To test further I enabled Import Sequences Natively again in AME and it works normally for both GPU and Software Only modes. Going back to exporting in-process still doesn't work.
The original CC ( non 2014 ) release never had this problem, and CC 2014 didn't have this problem until the latest update. While this is still pretty broken, at least I can get an export if the stars align through AME.

Premiere Pro CC 2014 hangs up on loading importerquicktime.prm

Then it also gives the error message "could not find any capable video play modules."
My system:
HP Elitebook 8570P, Windows 7 Pro, 64 bit
Intel Core i7-3740QM @ 2.7GHz
8G RAM,
GPU: AMD Radeon HD 7500M/ 7600M Series
4G memory
I've been researching this for a couple of days now and the fixes for this are all over the map. I've seen "Run Premiere Pro as Admin," I do. "Update your video drivers," I have, etc. I'm running Late November, 2014 driver per AMD's utility. I've seen lot's of other stuff, that dives down into minutiae, like edit PP's list of supported drivers...[waves hands]...none of that crap works, ok?
Nothing gets PP to load past the message "Loading ImporterQuickTime.prm." I've also installed the latest vesion of QT, by the way. So I have a top-tier (for its day) GPU, and a brand new installation of PP. What gives? Why won't this load?
Any thoughts? Thanks!

found these you can try, if you haven't already
Premiere Pro CC crashes on Launch
Adobe Premeire CC7 crashes on load
some threads report uninstall/reinstall of premiere works. can also use the cleaner tool if you do try that.
Use the CC Cleaner Tool to solve installation problems

Premiere Pro for Mac hangs at launch

The splash screen loads but all I get is the spinning beach ball. I tried to update it using creative cloud and got the following message: "Please close Adobe QT32 server, dynamiclinkmanager".
I have a 1-year-old Macbook pro.
Please help! I seem to be paying for a useless product.

Hi diego d,
Sorry for the inconvince,
Please tell us What is OS you are using ?
1. Are you using Premiere Pro CC or CS6 ?
2. For how long you have issue with Premiere Pro ?
3. What is Graphics card are you using ?
4. Do you have some 3rd party plugin installed ?
Thanks
Sandeep

The new Import Sequence feature causes Premiere Pro CC to CRASH!

*** This was happening before the update, and the update to 7.01 has not fixed this issue.***
I have a series of intros and end slates for a YouTube series. I (kind of) love the new Import Sequence from Project feature, new in PPr CC. But more often than not, trying to import a sequence from another project using the Media Browser causes Premiere to crash. Can anyone else report whether this is NOT working for you, too. I can imagine scenarios where you either don't use this feature, or haven't gotten around to it since the launch of CC.
Thanks in advance for anyone who is willing to test and verify whether this is a bug.
Win7 64-bit
ASUS g75vx Laptop
i7-3630qm
NVIDIA GTX-670mx, 3GB GDDR5
16GB RAM

Well, certainly one of my sequences (let's call it "A") always causes a crash. Sequence B was NOT causing a crash last week. Today sequence B started crashing (in 7.0). So I updated to 7.01 and tried again. Still crashing (always, now). So I set out to create a new sequence C.
To create sequence C, I opened a successfully completed project from last week. I Saved As... "New Opening Sequences". Next, I cut away every sequence except for the sequence that holds the intro. I did a Project > Remove Unused to get rid of all the footage, titles, etc. Now I had a project that only contained Sequence C and it's linked media. Nothing is offline. Everything is in tact.
Finally, I open the project I need to finish today. I need to add the bumper to the front of the video. So I navigate within the Media Browser to find the "New Opening Sequences" project. I double click. I get the yellow, dynamic link-like loading bar. When the project media, bins and sequences appear, I double-click the sequence I want to impor.... KKKKKEHEHHE!!! Crash.
I'll restart to get you the exact error message...
WOW!!! I just left this window open to go get the exact error message for you. I went through the same steps above. It worked this time. So to answer your question, Sequence C is also hit or miss. This is the first successful attempt today (about 10 previous tries, restarts, etc).
Definitely seems like a bug. Can anyone else reproduce this crash?
P.S. - Perhaps it's significant, perhaps not: In all cases, A, B and C, these sequences have Dynamic Linked footage from After Effects (animations). While they do have some live-action, they are primarily AE animations. This may help you reproduce the crash.
I'm also not running anything unusual. Mainly the OS, a browser, Webroot SecureAnywhere (Anti-virus), Premiere.

VST instruments causing Premiere Pro not to load

I just ordered the Native instruments Komplete 9 vst instruments and now since that is loaded on the computer I cant even start PP. I use CS5 and I don't want Adobe premiere pro to load my vst instruments because I will NEVER use them in this program. Is there a way to fix this? It just gets stuck here.

Jim> Looking at the file sizes in explorer you appear to be correct! All files that trigger weirdness are 1.9 gb exactly in size with the clip following being much shorter.
Stripping away the camera metadata will allow me to preserve my previous projects as they are.
But for current and future projects I definitely will be using the Media browser as my method of import as Jeff suggests. Allowing me to keep the camera metadata and not have my projects magically fall apart at a future date. :-)
Makes one wonder why right-click importing of MTS files is allowed at all when camera metadata is present.
I certainly had no idea I was doing anything wrong until several months later when projects I'd long since completed were (until now) inexplicably busted.
Thanks guys. Never thought I'd say this but I miss tape.

Premiere Pro 6 keeps hanging or crashing on export

I'm trying to export a file, but it keeps crashing around 15% and 16%. It's not the files located there, as I've been able to export that section fine on it's own. I've tried several different formats (H264, Quicktime, Timeline Match), with no success. Earlier today I was able to export a low res version, but I need a higher res version as well. The sequence is 18 mins long, contains a mixture of .mov and .mp4 files (it's a docu-collage), and like I said I didn't have any trouble with the low res version.
Sometimes it hangs, sometimes it crashes. When it hangs and I cancel the export, if I go back to the timeline and try to view the .mov files I get "media pending," but the media never displays and I have to restart.
Here's the error report code when it crashes:
[Please don't post crash reports in the user forum.]
Message was edited by: Jim Simon

Just brainstorming:
1: Are you exporting straight from Premiere or queuing to AME? Same both ways?
2: Media Pending after crash. This could be a harddrive issue. Check your power options and choose "never shutdown harddisks" etc and possibly try moving your footage on another drive.
Crashing encodes are really annoying. Good luck!

Exporting to WMV causes Premiere Pro to crash

Hi there all,
Was wondering if you could help me here. When i export to WMV PP crashes. Now I thought i could get around this by rendering it as another file type and then using Adobe Media Encoder to code it to WMV... BUT! when i did this Adobe Media Encoder only gave me 1/2 my video!!! It too crashed!!! :-( . The video site that my work uploads to only accepts wmv unfortunatly
please help
james

Hi there, sorry for the lack of info!
I have PP CS6
I have just recieved permission from my IT dept. to download the updates for my Adobe package and am updating as we speak
Operating system = Windows 7 service pack 1 64 bit
footage type (H264) mp4
error message when encoding (Unknown error)
Was exporting to wmv
has worked before, was using custome settings redcing the average video bit rate to make the video smaller for upload
no i do not have any third-party effects or codecs installed
system:
Intel(R) Core(TM) i7-3930K CPU @ 3.2GHz 3.2Ghz
16Gb ram
NIVIDIA Quadro 4000
I have no idea if i am using "Mercury Playback Engine GPU acceleration"
Only happens with final output
Unfortunatly I am unable to post a video up of my issues as the downloads have not been granted by the IT department

What's new in the next version of Premiere Pro? Check it out!

Here's some of what's coming up in the next version of Premiere Pro and AE. Can't want to play with this!
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pd fs/nab2014-reveal-whats-new-for-pre-release-20140321.pdf?sdid=KLBWR
Preview videos here: http://tv.adobe.com/watch/adobe-at-nab-2014/whats-new-in-premiere-pro-cc-nab-2014/
Some awesome new stuff coming our way!
Fingers crossed they also fixed Multicam editing (i.e. intelligent separate window UI). I'll find out soon enough at NAB.

Lots of great new things coming our way!
However its seems that many basic improvements are still missing. Here's the list of items I'll be going over with the Adobe reps at NAB. See something missing in my list? Feel free to share!
Disappearing markers when track below a certain height (http://forums.adobe.com/message/6205015#6205015)
all effects on/off toggle, especially to disable transitions while working with keyframes in the ECW (http://forums.adobe.com/message/6210552#6210552)
'Source Clip: Next/Previous' not working in full screen mode (http://forums.adobe.com/message/6140378#6140378)
Effect presets too easy to rename by mistake
Auto color coding of clips with Warp stabilizer applied (http://forums.adobe.com/message/5946227#5946227)
Project window tab name: just 'Project', nothing else (http://forums.adobe.com/message/5935706#5935706)
Multicam angles in separate, full screen viewable window (http://forums.adobe.com/message/5934039#5934039 and http://forums.adobe.com/message/5931933#5931933)
Pasting at cursor position instead of lowest active track (http://forums.adobe.com/message/5934219#5934219)
Remove gaps function (http://forums.adobe.com/message/5946226#5946226)
Intelligent tooltips that report info on individual clip or selection, depending on what's selected (http://forums.adobe.com/message/5934215#5934215)
Constant rasterization of titles and Illustrator files (http://forums.adobe.com/message/5934211#5934211)
Multiple Effects windows (http://forums.adobe.com/message/5929261#5929261)
Default to first clip loaded in Source Monitor (http://forums.adobe.com/message/5909239#5909239)
Sticky solo settings in Audio Meters window (http://forums.adobe.com/message/5908879#5908879)
Smooth fades (http://forums.adobe.com/message/5901648#5901648)
Prevent off screen changes (http://forums.adobe.com/message/5792648#5792648)
Keep focus on Timeline when tilde toggling out of full screen mode (http://forums.adobe.com/message/5777794#5777794)
Intelligent 'Nudge Clip Selection Down/Up' (http://forums.adobe.com/thread/1267353?start=0&tstart=0)
Keyboard shortcuts to apply transitions to CTI only (http://forums.adobe.com/message/5542185#5542185 and http://forums.adobe.com/message/5544651#5544651)
PP windows wirelessly sent to tablet/smartphone (http://forums.adobe.com/message/5538217#5538217
Drag/drop modified clips from Timeline to Project window (http://forums.adobe.com/message/5300065#5300065)
Shift-toggle to restrict movement to up/down or left/right in Program monitor (http://forums.adobe.com/message/5293341#5293341)
Smart Bins that auto collect certain asset types, such as titles
Ability to move entire motion path as in AE (http://forums.adobe.com/message/5292523#5292523)
Non-slipping keyframes in ECW (http://forums.adobe.com/message/5284322#5284322)
Aesthetically correct rounded/clipped corners in Titler
'Zoom to Keyframes' shortcut in ECW (http://forums.adobe.com/message/5192692#5192692)
Consistently intelligent font lists across all CC programs (http://forums.adobe.com/message/4955178#4955178)
Offscreen media overwrite warnings when moving a clip would overwrite content outside the viewable bounds of the Timeline (this would be an NLE first afaik)

Why Do I get Choppy Playback in Premiere Pro CS6

Before upgrading from CS5.5 to CS6 I wiped my computer and started from scratch. When editing 4 angles in CS5.5 I never had any problems with playback... even after adding titles, effects..
In CS6 I have my 4 files set into a multicam sequence but when I play back and start cutting from cam to cam it gets choppy.
I am running:
Windows 7 64bit
On a Dell Studio XPS 9100
Intel Core i7 930 @ 2.80GHz
12.0 GB Ram
ATI Radeon HD 5800
I have my memory preferences in PR set to 12 GB Installed, Ram for other aps = 3 Ram fpr PR 9GB, and it set to performance
Any help to speed up and render this proper would be great, Still have to add color correction, titles, logo.

The 1st update came out today. Downloading now. Looks like it should fix my old problems... fingers crossed
What's new in Adobe Premiere Pro CS6 6.0.1:
May 26th, 2012
Features added or changed in this update:
· Improved performance using OpenCL, especially when used on Mac OSX v10.7.4 or later.
· Added encoding presets with additional bit-rate settings for XDCAM HD.
· Added Automatic Peak File Generation preference in the Audio category for turning off automatic peak file generation for imported audio. By default, this preference is enabled and matches the behavior of Premiere Pro CS6 (6.0.0).
· When this preference is disabled, importing audio or opening projects will not cause peak files to be generated. If peak files were already generated, then waveforms will be visible. Files imported before the preference was disabled will continue to generate peak files.
· Enabled “smart rendering” and added Enable Smart Rendering Codec setting to the Video tab of the MXF OP1a exporters for XDCAM HD and XDCAM EX to enable or disable smart rendering for these formats. This option defaults to the off/disabled state. We’ll have more information about this feature in a post on this blog within a day.
Bugs fixed in this update:
· Start timecode was not imported or exported correctly when working with AAF files.
· Some files from the Canon 5D Mark III camera were imported with the wrong timecode.
· Playing/viewing waveforms in the Source Monitor caused audio dropouts with some XDCAM HD clips.
· NTSC MXF OP1a files that were exported with drop-frame timecode had video data that was tagged as non-drop-frame.
· Switching the Renderer project setting from Mercury Playback Engine Software Only to Mercury Playback Acceleration GPU Acceleration on a computer using OpenCL caused Premiere Pro to crash under some circumstances. Switching between the two settings on a computer using CUDA would in some cases cause problems with video and/or audio playback.
· Crash when using full-screen, cinema mode on some computer systems.
· Tape capture was not working correctly with some third-party systems.
· Crash when capturing from tape using some BlackMagic hardware.
· An extra, black frame was included at the end of the output when exporting to P2 MXF in some circumstances.
· First two frames were being played twice on external monitor using Matrox MXO2.
· Crash when using “hover scrub” with Matrox MXO2.
· Audio/video synchronization was off by a few frames when playing video on external monitor.
· The Export Frame button was not exporting the correct frame, instead exporting a frame one or two frames away from the current frame.
· Some audio files and some MXF files would go offline or have their audio reconformed when the project was re-opened or when Premiere Pro was minimized or lost focus.
· Crash when modifying an effect property while playback was occurring.
· Hang/freeze when using a dissolve transition on an adjustment layer.
· Dropped frames and audio/video synchronization issues when exporting to tape using some third-party hardware.
· Information about dropped frames on output to tape was not accessible to third-party systems.
· Some QuickTime files were imported with the wrong field order.
· When audio was sent through a Mercury Transmit plug-in, any number of channels that was not 2 or 6 was treated as mono.
· In HDV editing mode, File > Export > Tape could not be used with third-party hardware.
· The current-time indicator (playhead) was not returning to the current time after using the Play Around command.
· Last several frames of output when exporting to tape were black.
· When encoding a 23.976 fps video to H.264, the duration of the video in the output .m4v file was too short, and audio drifted out of synchronization with the video.
· Transparency (alpha channel) information from a dynamically linked After Effects composition was rendered incorrectly in Premiere Pro.
· Importing some QuickTime OP1a files caused Premiere Pro to hang.
· The duration of the audio track sent to SpeedGrade using the Send To SpeedGrade command was the length of the entire Premiere Pro sequence, not the length of the work area.
· Timecode written to trimmed clips using the Project Manager did not match the source timecode for some QuickTime files.
· Various other crashes.

Premiere Pro CC v8.1 - Timeline Lag after update

So my system is pretty fast, and it's becoming a trend that with every CC update, the program seems to work slower and slower, to the point where now I'm getting lag for simple tasks such as dragging the edge of a clip for trimming, or positioning a clip in the program monitor (whether dragging manually or altering the number values. The lag is very large, sometimes waiting up to 15 seconds before the command can complete. I'm working on a feature film shot in 5K on the RED Epic. I've cleaned my cache, I have rendering set to Memory, not Performance (I've tried it both ways and it doesn't make a difference). Shared RAM memory is 63.9 for Premiere Pro among other shared applications. Sequence settings match the footage. I just don't know what else to do at this point.
Here are my specs:
Windows 8.1 Pro 64-Bit
Premiere Pro CC 2014 v8.1
Intel Core i7-3820 CPU @ 3.6Ghz (8 CPUs)
64GB Hyper Ram 1600MHz
Sapphire Radeon Vapor-X R9 290 4GB GDDR5
Premiere runs off the Boot Drive, footage runs from external drives connected via USB 3.0.

Can you send me some logs / reports from the Spin dumps? (info below for those that may have questions)
If you can "Sample Process" in the Activity Monitor when things get slow that would be great. Feel free to e-mail for more details, if needed.
We are very interested in resolving this issue. We are actively looking for users that will help us get more information and repro steps.
Feel free to email me directly at [email protected]
Thank you,
Wes Howell
Premiere Pro QE
spindump -- hang reporting tool
spindump is a tool used by various system components to create hang reports and notify the user of application hangs. Most users should not run spindump manually, but it can be invoked by the root user with arguments similar to those for sample(1) for debugging purposes.
Hang reports are stored at:
/Library/Logs/DiagnosticReports/ <application-name><hang-date>hang
For normal application crashes spindump will display a dialog to alert the console user to the crash and offer the choice to view more details about the crash and/or report the crash to Apple.

Premiere Pro CS4 crashes after installing Microsoft DirectX

It looks like I just made the biggest mistake of installing Microsoft DirectX causing Premiere Pro CS4 to crash. When I create a new project and a new sequence to open it crashes. I submit a report and try it again and it crashes again and again. I uninstalled just Premiere Pro CS4 (I have the Production Premium Suite) and now the installer hangs up at the system check. I'm using WinXp 32bit 2.6 Quad Core Nvidia GeForece 8800 GTS 512.
Deacon_1

Deacon,
Along with the DirectX update, did you install anything else?
After your installation of the DirectX update, did you also update your video and your audio drivers? If not, that would be my first thing to try. Both of those drivers can be rendered obsolete in a heartbeat, and because PrPro interfaces more closely with those, than nearly any other program, it will fail, while simple players, etc. still function.
Good luck,
Hunt

Help needed with Avid AAF to Premiere Pro CC (w/wo/AE in the loop)

Folks,
I am taking over a feature film edit to finish in Premiere Pro. I want to use AE's Pro Importer to convert the Avid edit (AAF export) to an AE session and then export to PP CC.
The 1st editor was cutting with Avid Media Composer. All the source footage is Sony AVCHD camera creating .MTS files. The Avid made .MXF proxies using Avid media DNx36.
Here are the reasons for my problems (don't laugh):
1. There are 20 days of footage in 20 folders. Inside each folder are X number of shots, the highest volume has 91.
2. each day's footage starts with shot# "00000.MTS" which means there are 20 files named "00000.MTS" in this project.
3. none of the source .MTS footage has any of the metadata filled out. Using an EDL an manually re-linking every single shot is a ROYAL PAIN, having to hunt for the right shot# 00041.MTS, example.
4. The script supervisor's End of Day reports are riddled with mistakes of which scenes were shot on which days - says scene 8 was Day 13 but no Scene 8 footage in the Day 13 folder.
5. Avid editor NEVER uses AAF export for Video, only audio. Everytime he tries, the AAF files either copy and link to the .MXF proxies in a new Custom folder OR are Offline/Missing on AE Pro Import looking at the AAF folder instead of my AVCHD folder contain all of the original footage.
Can one of you MegaMinds help me help the Avid Editor (MAC-based) in AVID MC
a. take his existing edit and re-link media to the original files
b. export said edit to a NEW AAF with the original source footage files linked to the timeline
c. get Pro Importer (AE) OR Premiere Pro to correctly import the AAF data with the original pathways (folder structure) for re-linking footage on my (PC-based) RAID
-FYI- Premiere Pro CC currently hangs up on import of his current AAF files.
Help me Obi-wan Adobe, you're my only hope!

Having similar issues.
Premiere CC 2014 seems to have fixed AAF import hanging up.
Avid "updated" the info contained in AAF relating to AMA linked material beginning with MC 6.5 and as a result AAF comes in with blank sequence.
Avid says adobe needs to update AAF input.
The workaround I have been using is to copy filename to clipname in MC relink to DNX media export AAF import into premiere and manually relink.
Hoping Adobe will address issue.
Thanks

What is causing Premiere Pro CC to hang?

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