What is causing software "hangup" and inability to print with Firefox 20.0 on Win7-64 Bit for PC?

Just updated Firefox with Ver.20.0 on a PC running Win7-64 Bit. Since doing this, Firefox seems on occasion to be slow/unresponsive requiring multiple clicks on a button to perform function. More of an issue is the fact that frequently get a message that document will not print since there is no access to printer. After exiting Firefox and then trying to restart program, get a message that Firefox is still running and either shutdown or reboot computer (which does seem to work). Have the same issue with a second PC running WinXP. Printer works fine with other programs, ISPs, etc.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!

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'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

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I was an HP employee.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

What is causing software "hangup" and inability to print with Firefox 20.0 on Win7-64 Bit for PC?

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