What is CRM technical?

Hi
what is CRM technical book? is it for CRM technical consultants of ABAP?? If so , can u plz send me the book at [email protected] I wont forget to give points to whoever helps.
thanks,
gautam

Hi Gaurav,
When we talk of CRM Technical, Its ABAP OOPS with XML, HTMLB and some Java knowledge.
Fir CRM technical, its important to have ABAP with OOPS concept.
Have send you the CRM Webclient Cook book, may thats of some help to you.
//BR
Bipin.

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Role of a CRM Technical consultant in SAP C4C and CRM on HANA

Hi,
What would be the role of a CRM Technical consultant in the following.
SAP C4C
SAP S4/HANA
SAP CRM on HANA
Thanks & Regards
Sunil

Sunil,
I have got privileged of working on some C4C assignments & as far as my vision goes. A CRM Technical consultant is an integral part of any C4C/implementation or AMS environment.
C4C has a real time integration/initial migration and a day to day basis data flow possible from Backend SAP CRM system. At Backend CRM, XIF adapter is tapped extensively to leverage these functionalities & as a CRM consultant it is not tough to adapt to the Cloud environment of C4C as well but Yes the UI technology has changed as well the view layouts.
Thanks,
Ravi

About learning CRM-Technical

Hi all,
I am new to CRM (I have experience on ABAP).
for my project needs I have to learn CRM technical.
Please suggest what are the SAP certificationa available (CRnnn).
Also suggest some useful websites (only for CRM technical).
Points will be rewarded for useful helps.
-B S B

Hi B S B,
Better option to get into CRM for ABAP er's is learn crm Middleware.If you are good in abap easy to learn middleware.
Go through the below url for further information on CRM certification.
https://websmp208.sap-ag.de/certification
<b>Allot Ponts If my post Helps!!!</b>
Regards,
Sathya Reddy.

CRM Technical Presentation

Hi all
    I have been asked to present a CRM Technical presentation to all the Non-CRM Developers here in my company. This presentation should be more of Technical One than speaking Business/Functional Points.
   But i am really donot know, what are the topics to be covered even having idea on SAP CRM Cababilitiies! What are the real Technical areas very important in the CRM ?
   Any ideas/Suggestions are really Welcome !
Thanks
Jack

Thanks Animesh !
If you have a Documents/details on FMs Type(_OW or _OB), please let me know or post it to [email protected]
Also the Data Model which i have are in German, Do you have the English Version or any easy way to intepret the German Model ?
Thanks
Jack

SAP Hana & CRM Technical

Hi,
I am an SAP CRM Technical consultant. What would be the best suited role for me in SAP HANA or cloud?
Thanks & Regards
Sunil

Hi Sunil,
As you already have programming experience, you can choose anything because all three are going dominate the world in another 5 years.
But give a preference to SAP HANA because it needs more SAP technical side but cloud combines other infrastructures and softwares also. To be on SAP side fully, just get into SAP HANA.
Regards
RC Gopi

CRM Technical Consultant

hai
Hi guys, i am currently working as a BW consultant and i want to move into CRM, could you please advise me on how easy it will be to make this transition, and if you can provide me with a technical cookbook for CRM .
i will be very grateful.
My email is [email protected]
Thanks in advance

Hi Mohammed,
Welcome into exciting CRM world. When you say that you are willing to migrate as a CRM technical consultant, what is your area of focus? CRM as being a new dimentional product, provides many channels for customers.
1. E-Commerce - sales, service, marketing and analytics
2. Field/Mobile Applications - sales and service
3. Interaction Center (CIC) - sales and service
4. Enterprise Portal (EP)
CRM technical development is involved in each of the above listed scenarios. You have to first decide on your area of intrest.
Scenario 1 is involved with ABAP and JAVA development
Scenario 2 is involved with ABAP and VB/.NET development
Scenario 3 is involved with ABAP and PCUI development
Scenario 4 is involved with ABAP and JAVA development
For every scenario a different type of development guides are available in SAP market place. If you do not have the access to SAP market place, then I should be able to send you the appropriate document based on your decision.
Reward if helps
Thanks,
Paul Kondaveeti

CRM technical Guidelines

Hi All,
I am an Abbaper Planning to learn Crm technical .I have checked many threads but there is no proper information for Crm Technical details such as where to start and how to start Crm technical . I am very much confused with the Crm Technical details which has given in the threads . As an Abaper what should i learnn into CRM (Topics) and where can i get good material .? I am planning to move from general ABAP to Crm Abap or Crm Technical . Please give me list of topics , areas in Crm and material that will be very helpful to me.
Thanks in Advance,
Priya

Hi Priya,
I too knew to CRM technical .I used to work as ABAPer.
i want to share something which i know.
CRM techincal is nothing but the same thing what you do in R/3.the same reports,bdcs etc.
But here we do have CRM ic web client (tele sales application -web) .BSP(business server page) is used to develop this application.the other is POTAL application uses CRM as one of its back end systems.Then you need to WEB dynpro(abap or java).again other part of the techincal is CRM middleware.Middleware is a tool where it acts as the interface b/w CRM to many other application s like R/3,BW,Mobile applications etc.Middleware is part of the CRM .So whenever you want to access the data from R/3 you use middleware as an interface just like ALE idoc in R/3.same concept works here.Ther you would say IDOC here it is BDOC.the other application is ISA(internet sales applciation).this totally uses JAVA technology.and Here IPC ll come into the picture.Internet pricing config.it is a tool which ll be used to calcualte the price and discounts to any products where you want to sell them online like here it is ISA.
So Here the conclusion is So what what you like to go on ..
1. IC web client development using BSPs
2.Webdynpro for portal
3.Middleware consultant
4. ISA ,IPC developer
or total 4 ?
hope you got some idea on techical part of CRM.
Ganga reddy

CRM Technical & Functional

Friends,
I worked in ABAP and also more than 6 years i have spended in Java technology. Now as per the requirement i have to do the CRM. I dont know from where to start and what to start in CRM. Will you please help me out in this case. As my role definately would be technically more. So if you have any material regarding CRM Technical than pls. do send me at [email protected] also i would like to know the little bit about CRM Functional so pls. send me that too.
Thanks for your help.
Hitesh Shah

Hi Hitesh,
Try CR100. This is the basic course material for CRM. It will help you understand basics of functional CRM.
CRM will be braodly split into
1. Sales
2. Marketing
3. Service
I have sent you a brief overview of SAP CRM and the CRM Landscape. Please check your mail box.
Warm Regards
Sulakshana

CRM Technical Material

Hi Experts ,
Where I can get the SAP CRM Technical materials like PDF documents or PPTs .

Hi,
What exactly you want in terms of technical.?
You want middleware related or abap related ?
Regards
Srinu

CRM technical information

Hi
can any body help me out what exactly the CRM technical work contains.
and the topics that are in CRM, and please send the links related to learn the CRM technical. please give a brief description as iam not aware of this.
Thanks,

You need to learn how to enhance the web component and also BOL programming for working on CRM Web.
The functionality is similar to BSP programming in some sense.You also need to have good idea on classes,objects, methods and events.

Re: switching to CRM technical

Hi Guys,
I'm a certified SAP ABAP consulatnat with over 4 years of exp. Now as you know there is lots of demand of ABAP CRM.
So please suggest how to switch to ABAP CRM technical.
What areas i need to cover?
What are the basic prequisite required to learn SAP?
Is there any such Book available?
As an ABAP what exactly the scope of work ?
Please Suggest.
Thanks.
Anshuman

Hello,
These are all the technologies you might encounter in CRM:
BSP/Webdynpro for the WebUI interface
Java for IPC and e-sales/e-service scenarios
General HTML and javascript knowledge
XML for interfacing and webservices (SOA)
ABAP OO and BOL (business object layer, just a complete model written in ABAP OO, this is a layer on top of the APIs specificly written for the WebUI and WebClient)
Quite some technologies but it all comes down to which scenarios you need to develop in.
The "core" is the BOL layer (as from 5.0 in IC WebClient and in WebUI and WebClient as from 5.1 and upwards) which is a layer on top of the (B)APIs written in ABAP OO implementing the Model/View/Controller (MVC) design pattern.
Check out the SAP Library books, there are quite some on CRM specific and one specificly on the BOL layer if I recall correctly.
It's quite challenging since SAP has not yet released that many documentation on it.
Hope this helps you in the good direction,
Kind regards,
Joost

Need help for CRM Technical

Hi,
I am a ABAP guy and want to know about CRM Technical.
Is it make sense to learn CRM Technical for ABAP guys ?
If yes than share some documents name.
I will appreciate your help.
Thanks.

I would say that this depends on what you want to focus in the future of your career. If you want to be just programer, then you don't need to know the customization of CRM processes. If your company wants from you also this part, then you are pushed in to this. But in our company the programers are on one side and "proccess users" on the other. I would say it's more important for techncal guy to know a bit about abap, then the way around.
But if you want to look also to technical aspect, thene there is a lot documentation. Maybe the best way would be to start with one of SAP books about Basics of CRM or at sap.help.com (http://help.sap.com/content/documentation/sbs/docu_sbs_crm_design.htm) and then continue with building blocks also available in SAP.

Scope of CRM technical when moving from ABAP/4

Hello Everybody,
Iam ABAP/4 certified consultant and currentky working in cross applications. Ima intersted in moving into CRM Technical. What would be the scope and job prospect of CRM Technical in India and Abroad as well.
As i dnt know anything about CRM would it be good move. Kindly suggest me.
Regards,
Vidya Roma

Hi Vidya,
I was in ABAP for about 2 yrs although I am not a certified ABAP Consultant but have good enough experience in it. I got the opportunity to work in CRM ABAP this Feb ans since then, it has been a great learning experience for me.
When you're switching from R/3 ABAP to CRM ABAP, one thing you must be knowing that its an Object Oriented Concept in CRM ABAP
You have to know (or learn it) about BAdI's. There are a lot of BAdI's than can and (probably) will be used for all kinds of business transactions, like service orders, activities, etc. It would be advisable to learn to programming model in CRM which involves several layers like the interaction layer for example.
There are some very useful reports: CRM_ORDER_READ.
Function modules: CMR_ORDER_MAINTAIN, CRM_ORDER_SAVE, CRM_ORDER_READ.
These are 'generic' FM which can be used for 'all' sorts of business transactions.
One more important thing to know is that most of the screens are composed of (enjoy) sap controls in which BDC programming won't do you no good. But this is not a disadvantage, since the FM above are actually all you need to have.
Main transaction code would be crmd_order (or crm_order, not quite sure). With this ONE transaction code you can process all business transactions in CRM. The screen can be customized in such a way that per business transaction, the screen will look different although you are still using the same transaction code.
And there really is a lot more than this, but you will find out eventually. It is a quite powerful module in terms of flexibility, customizing, post processing possibilities. Sounds all a bit abstract right now, but you will learn to love / like it (I hope).
And if you're asking about the future of this, let me tell you that SAP CRM Consultants have got the highest billing rate comapred with all other modules.
If any more questions, please get back anytime.
Thanks
Vishal

What type of Technical system ?

Hi All,
Could you please tell me, what type of Technical system ( Web AS ABAP, Web AS Java Standalone,Third-Party ) we have to create for Webservice -> XI -> R/3 or JDBC scenario.
Regards
Sara

Prashanth,
No absoultetly.
1. Receiver RFC adapter never validates against the Business System. You can use a Business Service/ third party Business System etc. It does not need the logical system name in any way and so you can use anything you want.
2. Sender RFC adapter expects a Business System with Correct Logical System Name by default But, in the sender RFC adapter , select Advanced Mode and DeSelect Option <b>verify Sender System</b> and you can use a Business Service etc.
Regards
Bhavesh

Opportunities in CRM Technical

Hi,
would like to know about opportunities in CRM Technical.
Regards,
Sandesh.

hi
good
i would suggest you go though the url
www.techtarget.com
thanks
mrutyun^

What is CRM technical?

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