What is error 4000?

trying to burn cd's...comp just stopped saying failed error 4000. what is that mwan?

Have you tried a slower burn speed??? A fast burn speed can cause many disc burning errors.
Another cause could be the actual media. Try a different brand of CDs.

Similar Messages

  • I'm unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

    I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK – and only fails when I write from iTunes.  The drivers are up to date
    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
    Dell Inc. Latitude E6420
    iTunes 12.0.1.26
    QuickTime 7.7.6
    FairPlay 2.7.39
    Apple Application Support 3.1
    iPod Updater Library 12.0
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 8.0.5.6
    Apple Mobile Device Driver 1.65.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 3.06.0.2770
    Gracenote MusicID 3.06.0.2770
    Gracenote Submit 3.06.0.2770
    Gracenote DSP 3.06.0.2770
    iTunes Serial Number 756D13C00C3583C8
    Current user is not an administrator.
    The current local date and time is 2015-01-13 14:47:35.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 12.0.1.26 (x64) is currently running.
    iTunesHelper 12.0.1.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: SbCeCd (3.2.6.3),
    UpperFilters: GEARAspiWDM (2.2.3.0),
    F: HL-DT-ST DVD+-RW GU40N, Rev A103
    Drive is empty.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.
    F: HL-DT-ST DVD+-RW GU40N, Rev A103
    Audio CD in drive.
    Failed Reading table of contents, error 4000.
    Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
    Audio CD reading failed. Error Code:   87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.
    iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
    Get drive speed failed. Error Code: 4000.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

    Hi iTunes-1,
    Welcome to the Support Communities!  The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.  
    iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
    http://support.apple.com/en-us/HT201852
    Having outdated firmware can cause issues using CDs and DVDs with iTunes for Windows. Firmware is a type of software stored in a chip in hardware that can sometimes be updated.Identifying drives and firmware versions
    To run CD Diagnostics, follow the steps in this document.
    After following the steps to run CD Diagnostics linked above, look at section three to find out more about your optical drive(s).
    Here is an example of what section three might look like:
    In this example there are two drives. Drive E is a Samsung DVD-ROM drive with a model designation of SD-616 that has firmware version F000. Drive F is an NEC drive with a model designation of NR-7900A that has firmware version 1.08.Updating the firmware
    If the optical drive you are using came with your computer, check with the support site for your computer for a firmware update. Typically you will need to go to the support website for the computer maker and click on a "downloads" or "updates" link, and then enter your computer model designation and operating system version to see what updates are available. Then look through the available updates for a firmware update for your optical drive. Download the updater and run it. If you need assistance applying the update, contact the maker of your computer.
    If the optical drive you are using came as a separate part (was not included with a computer), check the support site for the drive maker for a firmware update. Sometimes the manufacturer is not clear in the CD Diagnostics results. In that case, you may just have to search the Internet for the drive model designation. You can usually find out who made the drive by looking through the results of such a search. Once you have identified who made your drive, go to the support website for that company. Look for a "downloads" or "updates" link, and then enter your optical drive model designation. Download the updater and run it. If you need assistance applying the update, contact the maker of the optical drive.Verifying that the firmware was updated
    Run CD Diagnostics again.
    Examine the CD Diagnostics results. The firmware version for the drive should be the new version.
    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
    Last Modified: Nov 8, 2014
    Also, you mentioned that you have been successful burning a CD with the Windows OS.  Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive.   Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.
    I hope this information helps ...
    - Judy

  • Trying to burn a cd from my itunes playlist - during finalising it fails with error 4000, trying to burn a cd from my itunes playlist - during finalising it fails with error 4000

    When trying to burn a cd from my playlist it get to the finalising process and after quite some time ejects the cd with a "error 4000" message.
    So here is what I have done to date:
    - changed from max to 8x
    - control panels, itune, repair
    - changed cd
    - checked cd text
    - unchecked cd text
    - updated itunes & quick times
    - sat in despair
    Any suggestions would be great.  I'm not really an expert with technology so have researched and read a myriad of advice but nothing to date has helped.  I'm using windows professional 2007.

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • DNS and Active Directory error 4000 server 2008

    Hello all,
    My network skills aren't very good and I'm facing a dilemma. First off we have two Windows servers on the network. The newest is 2008 Standard (named Vader) and the other is 2000 (dells3). Obviously I'd like to get rid of the 2000, but the people in charge
    of my budget haven't given me the option to do so and it's the only back up we have.
    Earlier in the week we had lots of problems. One of our nas boxes locked everyone out who was mapped to it and it would only let me log in through the web portal. Two of our Macs our marketing department uses suddenly locked up and wouldn't let them back
    in (both were part of the Active Directory). A second nas box won't let certain people map to it and for awhile I had issues logging into Vader itself.
    I believe all of these problems are connected to some issues on Vader and possibly in conduction with dells3. In Server Manager under DNS I get error 4000 "The DNS server was unable to open Active Directory. 
    This DNS server is configured to obtain and use information from the directory for this zone and is unable to load the zone without it.  Check that the Active Directory is functioning properly and reload the zone. The event data is the error code."
    Then under Active Directory Domain Services I get error 2042 "It has been too long since this machine last replicated with the named source machine. The time between replications with this source has exceeded
    the tombstone lifetime. Replication has been stopped with this source."
    Followed by more text I can post if needed.
    Under File Services error 1202 "The DFS Replication service failed to contact domain controller  to access configuration information. Replication is stopped. The service will try again during the
    next configuration polling cycle, which will occur in 60 minutes. This event can be caused by TCP/IP connectivity, firewall, Active Directory Domain Services, or DNS issues."
    And finally if I try to open Active Directory Domains and Trusts "The configuration information describing this enterprise is not available. The server is not operational."
    I'm not sure where to start or what to post that might help. Any and all help is appreciated.
    Edit: Also I can only add dells3 as the DNS on Vader in the DNS Manager if I try to add Vader to itself I get an error.

    It's the other way around.  Overall, I'm advising ripping the 2008 server out of AD and adding it back . Let's look at this as a series of steps:
    1.) You do a force demote of the 2008 server because it's tombstoned.  This means the 2008 server is no longer a DC. You are doing a force because it doesn't have the ability to replicate.  If it could replicate, we'd just do a graceful demotion
    and be done with it.
    2.) Once the 2008 server is demoted, we go to the 2000 server which holds the only good copy of AD.  From that server we run a metadata cleanup using the ntdsutil utility.  We use that utility to clean out references to the 2008 server which is
    no longer a DC.
    3.) Once you have a clean AD, you can then promote the 2008 server back into Active Directory.  Make sure Vader is pointing to Dells3 as its primary DNS server before promoting or you'll run into issues.
    Hopefully that clarifies things. 

  • Error 4000 when burning a disc from itunes

    When trying to burn a disc from itunes it looks as if all is ok and then it cancels itself and comes up with error 4000.
    Have downloaded the latest itunes and has made no difference.

    Hi efandg,
    Welcome to Apple Support Communities.
    From what I gather, you’re running into an issue burning a disc with iTunes on your PC. Take a look at the article below which provides general troubleshooting tips that can help you resolve the issue burning a disc.
    Can't burn a CD in iTunes for Windows - Apple Support
    Cheers,
    -Jason

  • Anyone familiar with error 4000 while attempting to burn playlist to a cd?

    I would like to burn a playlist to a cd, but the process is interrupted everytime with error 4000. I wish I knew what that meant!
    I've read other similiar cd burning posts and have read about the filmware possibly needing updating, but I do not understand how to check that. My computer was built by a local company and there would not be updates online.
    Here are my cd diagnostics:
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    ASUSTeK Computer INC. A7N8X-X
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), Cdr4_xp (5.3.4.21),
    UpperFilters: Cdralw2k (5.3.4.21), GEARAspiWDM (2.0.4.3),
    Video Driver: NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation)\GeForce2 MX/MX 400
    Found aspi32 running.
    DOT4\Vid03f0&Pid_3e02&DOT4&STOREHPHI11, Bus Type USB
    SCSI\DiskST380011A_____________3.06, Bus Type SCSI, Bus Address [0,0]
    USBSTOR\DiskApple__iPod___________1.62, Bus Type USB
    SCSI\CdRomTEAC___CD-W552E_______1.09, Bus Type SCSI, Bus Address [0,0]
    SCSI\CdRomTOSHIBADVD-ROMSD-M17121004, Bus Type SCSI, Bus Address [1,0]
    Current user is administrator.
    D: TEAC CD-W552E, Rev 1.09
    Audio CD in drive.
    Found 19 songs on CD, playing time 66:59 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:57:36
    Track 3, start time 07:26:39
    Track 4, start time 11:25:12
    Track 5, start time 15:03:05
    Track 6, start time 18:46:08
    Track 7, start time 21:45:19
    Track 8, start time 25:43:29
    Track 9, start time 30:09:63
    Track 10, start time 33:26:62
    Track 11, start time 37:08:07
    Track 12, start time 40:41:53
    Track 13, start time 43:34:34
    Track 14, start time 46:43:55
    Track 15, start time 49:54:54
    Track 16, start time 53:10:37
    Track 17, start time 56:37:00
    Track 18, start time 60:52:42
    Track 19, start time 63:52:11
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 12 16 24 32 40 48.
    The drive CDRW speeds are: 4 8 12.
    E: TOSHIBA DVD-ROM SD-M1712, Rev 1004
    Drive is empty.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive D: TEAC CD-W552E on CDR media at speed 16X.
    The tracks that you see listed in the diagnostics do no play. I only hear a screeching sound.
    I would appreciate any help!!!
    Thank you!
      Windows XP  

    Unfortunately, that link did not help me. It says that that firmware is not for my version. Here are the results of my diagnostic run from iTunes:
    FairPlay 1.10.14
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.3.0.69
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 919FC76619A7D699
    Current user is not an administrator.
    The current local date and time is 2010-12-21 21:07:46.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 10.1.1.4 is currently running.
    iTunesHelper 10.1.1.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    ** CD/DVD Drive Tests **
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    D: TSSTcorp CDDVDW TS-L632H, Rev TO01
    Audio CD in drive.
    Found 11 songs on CD, playing time 34:14 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 02:19:42
    Track 3, start time 04:44:05
    Track 4, start time 07:38:58
    Track 5, start time 11:24:74
    Track 6, start time 14:39:35
    Track 7, start time 19:47:45
    Track 8, start time 22:48:31
    Track 9, start time 24:44:14
    Track 10, start time 26:51:59
    Track 11, start time 31:22:66
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 10 16 20 24.
    The drive CDRW speeds are: 10.
    The drive DVDR speeds are: 10.
    The drive DVDRW speeds are: 10.
    The last failed audio CD burn had error code 2131(0x00000853). It happened on drive D: TSSTcorp CDDVDW TS-L632H on CDR media at speed 0X.
    Any idea where I should go from here???

  • Unknown error "4000" when trying to burn  a cd?!

    I've noticed that there are a lot of similar complaints in this forum but I still want to add mine here too...
    I just recently downloaded my first album from iTunes and tried to burn it on a cd, but the program refused to do anything other than popping out the message " The effort to burn the cd failed unknown error 4000".
    I updated the firmware nut still nothing. What's up with this?

    hi Ilkka!
    no particularly focussed advice I'm afraid. but there's still a few other things apart from the CD-drive firmware mentioned here that are worth checking up on:
    http://docs.info.apple.com/article.html?artnum=93360
    http://docs.info.apple.com/article.html?artnum=93286
    ... and these resources might be helpful:
    http://docs.info.apple.com/article.html?artnum=300252
    toonz, "Where to find firmware for your CD/DVD drive", 05:55pm Apr 15, 2005 CDT
    ... and if no joy with those, head here to check for other documentation and to submit your CD diagnostics to Apple:
    http://www.apple.com/support/itunes/windows/cddiagnostics/
    ... and periodically refresh your thread here with another post, so passers-by will be able to update you on any developments.
    love, b

  • Trying to burn an audio cd and i keep getting an error 4000

    Im trying to burn a audio cd and i keep getting this error...
    "The attempt to burn a disc failed. An unknown error occurred (4000)"
    it started as soon as i upgraded itunes to its newest version....what should i do?

    Toonz,
    I have been pulling my hair out over my Error 4000 for two months now (since 5.x upgrade), and this is the most information I have heard yet. Any updates on this? My DVD/CD RW drive (the LG GWA-4161B) does not and will not have any driver updates from what I understand. Would it help to get a new DVD/CD burner?
    My Diagnostics....
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    System manufacturer System name
    iTunes 6.0.1.3
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: Iviaspi (1.0.0.0), Pfc (2.5.0.204),
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: RADEON X600/X550 Series\RADEON X600/X550 Series
    SCSI\DiskVIASATA_RAID_0____________, Bus Type SCSI, Bus Address [0,0]
    USBSTOR\DiskGenericSTORAGE_DEVICE_0128, Bus Type USB
    USBSTOR\DiskGenericSTORAGE_DEVICE_0128, Bus Type USB
    USBSTOR\DiskGenericSTORAGE_DEVICE_0128, Bus Type USB
    USBSTOR\DiskGenericSTORAGE_DEVICE_0128, Bus Type USB
    USBSTOR\DiskIC_____USB_Storage-CFC301b, Bus Type USB
    USBSTOR\DiskIC_____USB_Storage-MMC301b, Bus Type USB
    USBSTOR\DiskIC_____USB_Storage-MSC301b, Bus Type USB
    USBSTOR\DiskIC_____USB_Storage-SMC301b, Bus Type USB
    SCSI\CdRomHL-DT-STDVDRRW_GWA-4161B1.00, Bus Type SCSI, Bus Address [1,0]
    SCSI\CdRomSONY___DVD-ROM_DDU16139YS2, Bus Type SCSI, Bus Address [0,0]
    Current user is administrator.
    D: SONY DVD-ROM DDU1613, Rev 9YS2
    Data or MP3 CD in drive.
    Found 1 songs on CD, playing time 71:54 on CDROM media.
    Track 1, start time 00:02:00
    Get drive speed succeeded.
    E: HL-DT-ST DVDRRW GWA-4161B, Rev 1.00
    Audio CD in drive.
    Found 12 songs on CD, playing time 52:07 on Audio CD.
    Track 1, start time 00:02:32
    Track 2, start time 03:26:37
    Track 3, start time 07:17:40
    Track 4, start time 12:02:52
    Track 5, start time 14:45:60
    Track 6, start time 18:26:50
    Track 7, start time 22:09:52
    Track 8, start time 26:10:70
    Track 9, start time 29:56:32
    Track 10, start time 34:10:25
    Track 11, start time 38:44:55
    Track 12, start time 43:17:67
    Audio CD reading failed. Error Code: 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450 1450.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 10 16 24 40.
    The drive CDRW speeds are: 8.
    The drive DVDR speeds are: 8.
    The drive DVDRW speeds are: 8.
    Thanks for any help you can give!

  • TS3694 What is error code 1667?

    What is error code 1667? 

    The TS3694 article you attached explains:
    Check USB connections
    Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you checked your connections and are still seeing the error message, check for hardware issues.
    UPDATE - Sorry, 1667 is not included there.  Sorry.
    Message was edited by: sberman

  • Error 4000 burning CDs with iTunes 7.1

    iTunes checks the disc, then burns 3-4 songs, then cancels the CD burn wasting yet another disc. Also, I cannot backup my purchased songs with the backup feature. I get the same error 4000 when attempting to make a backup disc. These problems only began after installing iTunes 7.0. How can these problems be fixed? TIA.
    BTW, other CD/DVD burning applications continue to function fine.
    Here are the iTunes 7.1 diagnostics results:
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Compaq Presario 061 DQ181A-ABA S6500NX NA410
    iTunes 7.1.0.59
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0), AFS2K (3.1.21.0),
    UpperFilters: pwd_2k (7.0.0.162), GEARAspiWDM (2.0.6.1),
    Current user is an administrator.
    Video Display Information:
    VIA/S3G UniChrome IGP
    Connected Device Information:
    DiskDrive, ST3160021A
    Could not get bus type for CD, 50. Problem with installation of drive in Windows.
    , Bus Address [0,0]
    CDROM, HP DVD Writer 300c, Bus Type ATA, Bus Address [0,0]
    CDROM, SAMSUNG CD-ROM SC-148C, Bus Type ATA, Bus Address [1,0]
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    E: HP DVD Writer 300c, Rev 9h04
    Audio CD in drive.
    Found 14 songs on CD, playing time 56:11 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:26:34
    Track 3, start time 07:49:60
    Track 4, start time 12:18:51
    Track 5, start time 16:56:41
    Track 6, start time 19:33:10
    Track 7, start time 24:03:41
    Track 8, start time 28:36:25
    Track 9, start time 32:52:61
    Track 10, start time 36:26:19
    Track 11, start time 40:53:66
    Track 12, start time 44:55:32
    Track 13, start time 49:39:37
    Track 14, start time 53:09:12
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 12 16.
    The drive CDRW speeds are: 8 12 16 0.
    The drive DVDR speeds are: 8.
    The drive DVDRW speeds are: 8.
    F: SAMSUNG CD-ROM SC-148C, Rev B100
    Drive is empty.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: HP DVD Writer 300c on CDR media at speed 16X.
    Compaq Presario   Windows XP  

    Same problems here. I have 2 different computers and tries 2 different CD-Rs and I found out that it has soemthing to do with the new "Protected AAC audio file" format.
    Open iTunes, click on music, on the listing side of the screen right click on name, and then click on "kind".
    I bet you can't burn anything with the "Protected AAC audio file."
    No solutions yet, so just don't buy anything else from iTunes for now.

  • What does "Error 10" mean? "An error occurred while loading your project. 10"

    Does anyone know what "Error 10" means?  For the first time, I'm getting a message that says, "An error occurred while loading your project. 10".  I'm getting this message when I try to open a project that I created yesterday.
    I'm using Adobe Premiere 6 on a Windows 7 machine.  I have over 20 gigs of open space on the drive with all the project and support files.  And this machine with 2 gigs of RAM never has a problem opening other similar Premeire project files with even more still images plugged in.
    All of my Premiere project files have always opened with no problem.  A similar file that this project file was created from with all the same base elements still opens with no problem.
    This file almost finishes the "Loading Project - checking files..." process, but then I get the error message.
    I had also saved a duplicate backup file for the project in question and it will not open either, so I believe that rules out a corrupt file... it is only this one project that I created yesterday that will not open.  This project file is only about 5.7 megabytes in size.
    This file has many still images plugged in to it, but all the same images are plugged in to another base file that still opens correctly.
    I've also tried closing all other apps to save memory but I still get the error.   I've also tried opening this problem file from within the application and I still get the same error message.
    I read some troubleshooting information on the Adobe website about files that give error messages that will not open and it recommended adjusting the size of the virtual memory paging file in the system settings to twice the amount of RAM that is installed instead of being on the automatic setting, so I followed the instruction verbatim and restarted my machine and I still get the error message.
    I've also read other troubleshooting info on the Adobe site that recommends to "delete the application preferences file" and "recreate the plugin cache file", but I'm not sure if "Error 10" indicates that those things are the correct procedures to use.
    I could re-create this project file, but it has many tricky cutting and motion setting edits that will be difficult to reproduce and it took me a full day to create this project file.
    Also, yesterday before initially closing this file, I was able to successfully render a test version to an AVI file and that video file plays fine, but neither the original project file nor the duplicate will open... I'm always getting the "An error occurred while loading your project. 10"   after the file almost finishes the "Loading Project - checking files..." process... it almost finishes opening but then I get the error message.
    Thanks for any input on this problem.  You can see the error message screenshot below.
    digi

    Thanks Bill... me too.
    After writing to Dennis Radeke on an Adobe.com blog about this and getting his very limited response, I wrote to him quoting something I read on the wiki page that you sent me the link to...
    Adobe blog:
    http://http://blogs.adobe.com/genesisproject/2009/11/having_weird_behavior_with_an.html#co mment-2701
    Wiki page link that you gave me:
    http://premierepro.wikia.com/wiki/FAQ:How_do_I_recover_a_corrupt_project%3F
    Here's what my response today was...
    Thanks for your reply DR.
    My old version of Premiere 6 works perfectly on Windows 7.  I’ve created over a thousand different Premiere project files on this 5 year-old PC that was updated to Windows 7 last year.
    All of my other Premiere 6 files open and maintain their original editability and all the features in this ancient version of Premiere work very well.
    I own and use mostly Mac machines but I have one 5 year-old PC with a 160 gig hard drive with Windows 7 that I run Premiere 6 on because it’s a thousand dollar program that I had from 10 years ago that I didn’t want to repurchase. Buying a newer PC 5 years ago was far less expensive than buying a new copy of Premiere.  Some people seem to think, “Wow, just buy a new version of the software for a thousand dollars and a new computer with a 5 Terabyte hard drive.”, but that isn’t always the reality of some peoples financial situation.
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