What is fuser unit for cp1215

1. hp color laser jet cp1215
2. windows 7
3. no error message
4. no changes made to system
5. I am sometimes getting a red smear on the left hand side of my pages. I saw something about a fuser? Does this have a fuser? Can I buy?
This question was solved.
View Solution.

Hi swingman, 
The fuser units job is to bond the toner to the paper. If you are getting red smears on the paper there is a good chance you need to replace the magenta toner cartridge with a new one. Follow the document below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01691296&tmp_task=solveCategory&cc=us&dlc=en&la...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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    -Djdk.corba.allowOutputStreamSubclass=true
    -Dfelix.fileinstall.dir=/home/pian/glassfish4/glassfish/modules/autostart/
    -Dorg.glassfish.additionalOSGiBundlesToStart=org.apache.felix.shell,org.apache.felix.gogo.runtime,org.apache.felix.gogo.shell,org.apache.felix.gogo.command,org.apache.felix.shell.remote,org.apache.felix.fileinstall
    -Dcom.sun.aas.installRoot=/home/pian/glassfish4/glassfish
    -Dfelix.fileinstall.poll=5000
    -Djava.endorsed.dirs=/home/pian/glassfish4/glassfish/modules/endorsed:/home/pian/glassfish4/glassfish/lib/endorsed
    -Djava.security.policy=/home/pian/glassfish4/glassfish/domains/domain1/config/server.policy
    -Dosgi.shell.telnet.maxconn=1
    -Dfelix.fileinstall.bundles.startTransient=true
    -Dcom.sun.enterprise.config.config_environment_factory_class=com.sun.enterprise.config.serverbeans.AppserverConfigEnvironmentFactory
    -Dfelix.fileinstall.log.level=2
    -Djavax.net.ssl.keyStore=/home/pian/glassfish4/glassfish/domains/domain1/config/keystore.jks
    -Djava.security.auth.login.config=/home/pian/glassfish4/glassfish/domains/domain1/config/login.conf
    -Dfelix.fileinstall.disableConfigSave=false
    -Dfelix.fileinstall.bundles.new.start=true
    -Dcom.sun.aas.instanceRoot=/home/pian/glassfish4/glassfish/domains/domain1
    -Dosgi.shell.telnet.port=6666
    -Dgosh.args=--nointeractive
    -Dcom.sun.enterprise.security.httpsOutboundKeyAlias=s1as
    -Dosgi.shell.telnet.ip=127.0.0.1
    -DANTLR_USE_DIRECT_CLASS_LOADING=true
    -Djava.awt.headless=true
    -Dcom.ctc.wstx.returnNullForDefaultNamespace=true
    -Djava.ext.dirs=/usr/lib/jvm/java-8-openjdk/lib/ext:/usr/lib/jvm/java-8-openjdk/jre/lib/ext:/home/pian/glassfish4/glassfish/domains/domain1/lib/ext
    -Djdbc.drivers=org.apache.derby.jdbc.ClientDriver
    -Djava.library.path=/home/pian/glassfish4/glassfish/lib:/usr/java/packages/lib/arm:/lib:/usr/lib
    com.sun.enterprise.glassfish.bootstrap.ASMain
    -upgrade
    false
    -domaindir
    /home/pian/glassfish4/glassfish/domains/domain1
    -read-stdin
    true
    -asadmin-args
    --host,,,localhost,,,--port,,,4848,,,--secure=false,,,--terse=false,,,--echo=false,,,--interactive=true,,,start-domain,,,--verbose=false,,,--watchdog=false,,,--debug=false,,,--domaindir,,,/home/pian/glassfish4/glassfish/domains,,,domain1
    -domainname
    domain1
    -instancename
    server
    -type
    DAS
    -verbose
    false
    -asadmin-classpath
    /home/pian/glassfish4/glassfish/lib/client/appserver-cli.jar
    -debug
    false
    -asadmin-classname
    com.sun.enterprise.admin.cli.AdminMain]]
    [2015-03-22T15:41:45.525+0000] [glassfish 4.1] [INFO] [NCLS-LOGGING-00009] [javax.enterprise.logging] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427038905525] [levelValue: 800] [[
    Running GlassFish Version: GlassFish Server Open Source Edition 4.1 (build 13)]]
    [2015-03-22T15:41:45.598+0000] [glassfish 4.1] [INFO] [NCLS-LOGGING-00010] [javax.enterprise.logging] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427038905598] [levelValue: 800] [[
    Server log file is using Formatter class: com.sun.enterprise.server.logging.ODLLogFormatter]]
    [2015-03-22T15:41:54.578+0000] [glassfish 4.1] [INFO] [NCLS-SECURITY-01115] [javax.enterprise.system.core.security] [tid: _ThreadID=15 _ThreadName=RunLevelControllerThread-1427038896771] [timeMillis: 1427038914578] [levelValue: 800] [[
    Realm [admin-realm] of classtype [com.sun.enterprise.security.auth.realm.file.FileRealm] successfully created.]]
    [2015-03-22T15:41:54.690+0000] [glassfish 4.1] [INFO] [NCLS-SECURITY-01115] [javax.enterprise.system.core.security] [tid: _ThreadID=15 _ThreadName=RunLevelControllerThread-1427038896771] [timeMillis: 1427038914690] [levelValue: 800] [[
    Realm [file] of classtype [com.sun.enterprise.security.auth.realm.file.FileRealm] successfully created.]]
    [2015-03-22T15:41:56.229+0000] [glassfish 4.1] [INFO] [NCLS-SECURITY-01115] [javax.enterprise.system.core.security] [tid: _ThreadID=15 _ThreadName=RunLevelControllerThread-1427038896771] [timeMillis: 1427038916229] [levelValue: 800] [[
    Realm [certificate] of classtype [com.sun.enterprise.security.auth.realm.certificate.CertificateRealm] successfully created.]]
    [2015-03-22T15:42:16.455+0000] [glassfish 4.1] [INFO] [SEC-SVCS-00100] [javax.enterprise.security.services] [tid: _ThreadID=12 _ThreadName=RunLevelControllerThread-1427038896420] [timeMillis: 1427038936455] [levelValue: 800] [[
    Authorization Service has successfully initialized.]]
    [2015-03-22T15:42:25.582+0000] [glassfish 4.1] [INFO] [] [org.glassfish.ha.store.spi.BackingStoreFactoryRegistry] [tid: _ThreadID=12 _ThreadName=RunLevelControllerThread-1427038896420] [timeMillis: 1427038945582] [levelValue: 800] [[
    Registered org.glassfish.ha.store.adapter.cache.ShoalBackingStoreProxy for persistence-type = replicated in BackingStoreFactoryRegistry]]
    [2015-03-22T15:42:43.272+0000] [glassfish 4.1] [INFO] [NCLS-CORE-00087] [javax.enterprise.system.core] [tid: _ThreadID=14 _ThreadName=RunLevelControllerThread-1427038896756] [timeMillis: 1427038963272] [levelValue: 800] [[
    Grizzly Framework 2.3.15 started in: 1,079ms - bound to [/0.0.0.0:8080]]]
    [2015-03-22T15:42:49.658+0000] [glassfish 4.1] [INFO] [NCLS-CORE-00087] [javax.enterprise.system.core] [tid: _ThreadID=14 _ThreadName=RunLevelControllerThread-1427038896756] [timeMillis: 1427038969658] [levelValue: 800] [[
    Grizzly Framework 2.3.15 started in: 62ms - bound to [/0.0.0.0:8181]]]
    [2015-03-22T15:42:54.264+0000] [glassfish 4.1] [INFO] [NCLS-CORE-00087] [javax.enterprise.system.core] [tid: _ThreadID=14 _ThreadName=RunLevelControllerThread-1427038896756] [timeMillis: 1427038974264] [levelValue: 800] [[
    Grizzly Framework 2.3.15 started in: 41ms - bound to [/0.0.0.0:4848]]]
    [2015-03-22T15:42:58.446+0000] [glassfish 4.1] [INFO] [NCLS-CORE-00087] [javax.enterprise.system.core] [tid: _ThreadID=14 _ThreadName=RunLevelControllerThread-1427038896756] [timeMillis: 1427038978446] [levelValue: 800] [[
    Grizzly Framework 2.3.15 started in: 12ms - bound to [/0.0.0.0:3700]]]
    [2015-03-22T15:45:23.078+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039123078] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:46:06.032+0000] [glassfish 4.1] [INFO] [NCLS-SECURITY-01002] [javax.enterprise.system.core.security] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039166032] [levelValue: 800] [[
    Java security manager is disabled.]]
    [2015-03-22T15:46:06.048+0000] [glassfish 4.1] [INFO] [NCLS-SECURITY-01010] [javax.enterprise.system.core.security] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039166048] [levelValue: 800] [[
    Entering Security Startup Service.]]
    [2015-03-22T15:46:06.359+0000] [glassfish 4.1] [INFO] [NCLS-SECURITY-01143] [javax.enterprise.system.core.security] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039166359] [levelValue: 800] [[
    Loading policy provider com.sun.enterprise.security.provider.PolicyWrapper.]]
    [2015-03-22T15:46:12.625+0000] [glassfish 4.1] [INFO] [NCLS-SECURITY-01011] [javax.enterprise.system.core.security] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039172625] [levelValue: 800] [[
    Security Service(s) started successfully.]]
    [2015-03-22T15:46:40.575+0000] [glassfish 4.1] [INFO] [AS-WEB-GLUE-00198] [javax.enterprise.web] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039200575] [levelValue: 800] [[
    Created HTTP listener http-listener-1 on host/port 0.0.0.0:8080]]
    [2015-03-22T15:46:41.137+0000] [glassfish 4.1] [INFO] [AS-WEB-GLUE-00198] [javax.enterprise.web] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039201137] [levelValue: 800] [[
    Created HTTP listener http-listener-2 on host/port 0.0.0.0:8181]]
    [2015-03-22T15:46:41.462+0000] [glassfish 4.1] [INFO] [AS-WEB-GLUE-00198] [javax.enterprise.web] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039201462] [levelValue: 800] [[
    Created HTTP listener admin-listener on host/port 0.0.0.0:4848]]
    [2015-03-22T15:46:42.503+0000] [glassfish 4.1] [INFO] [AS-WEB-GLUE-00200] [javax.enterprise.web] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039202503] [levelValue: 800] [[
    Created virtual server server]]
    [2015-03-22T15:46:42.788+0000] [glassfish 4.1] [INFO] [AS-WEB-GLUE-00200] [javax.enterprise.web] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039202788] [levelValue: 800] [[
    Created virtual server __asadmin]]
    [2015-03-22T15:46:52.796+0000] [glassfish 4.1] [INFO] [AS-WEB-CORE-00306] [javax.enterprise.web.core] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039212796] [levelValue: 800] [[
    Setting JAAS app name glassfish-web]]
    [2015-03-22T15:46:52.815+0000] [glassfish 4.1] [INFO] [AS-WEB-GLUE-00201] [javax.enterprise.web] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039212815] [levelValue: 800] [[
    Virtual server server loaded default web module ]]
    [2015-03-22T15:47:35.172+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039255172] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:47:36.122+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039256122] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:47:36.245+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039256245] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:47:36.369+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039256369] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:47:36.493+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039256493] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:47:36.619+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039256619] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:47:36.741+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039256741] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:47:36.871+0000] [glassfish 4.1] [INFO] [] [javax.enterprise.system.tools.deployment.common] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039256871] [levelValue: 800] [[
    visiting unvisited references]]
    [2015-03-22T15:49:33.162+0000] [glassfish 4.1] [INFO] [] [org.glassfish.jersey.server.ApplicationHandler] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039373162] [levelValue: 800] [[
    Initiating Jersey application, version Jersey: 2.10.4 2014-08-08 15:09:00...]]
    [2015-03-22T15:50:26.435+0000] [glassfish 4.1] [INFO] [AS-WEB-GLUE-00172] [javax.enterprise.web] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039426435] [levelValue: 800] [[
    Loading application [service] at [/service]]]
    [2015-03-22T15:50:26.502+0000] [glassfish 4.1] [INFO] [NCLS-CORE-00022] [javax.enterprise.system.core] [tid: _ThreadID=13 _ThreadName=RunLevelControllerThread-1427038896461] [timeMillis: 1427039426502] [levelValue: 800] [[
    Loading application service done in 486,416 ms]]
    [2015-03-22T15:50:26.554+0000] [glassfish 4.1] [INFO] [NCLS-CORE-00017] [javax.enterprise.system.core] [tid: _ThreadID=1 _ThreadName=main] [timeMillis: 1427039426554] [levelValue: 800] [[
    GlassFish Server Open Source Edition 4.1 (13) startup time : Felix (127,555ms), startup services(530,277ms), total(657,832ms)]]
    [2015-03-22T15:50:51.956+0000] [glassfish 4.1] [INFO] [NCLS-JMX-00024] [javax.enterprise.system.jmx] [tid: _ThreadID=59 _ThreadName=Thread-19] [timeMillis: 1427039451956] [levelValue: 800] [[
    Creating a SecureRMIServerSocketFactory @ 0.0.0.0 with ssl config = GlassFishConfigBean.org.glassfish.grizzly.config.dom.Ssl]]
    [2015-03-22T15:50:52.232+0000] [glassfish 4.1] [WARNING] [NCLS-JMX-00020] [javax.enterprise.system.jmx] [tid: _ThreadID=59 _ThreadName=Thread-19] [timeMillis: 1427039452232] [levelValue: 900] [[
    All SSL cipher suites disabled for network-listener(s). Using SSL implementation specific defaults]]
    [2015-03-22T15:50:52.223+0000] [glassfish 4.1] [INFO] [] [] [tid: _ThreadID=59 _ThreadName=Thread-8] [timeMillis: 1427039452223] [levelValue: 800] [[
    SSLParams =org.glassfish.admin.mbeanserver.ssl.SSLParams@1a7d45]]
    [2015-03-22T15:50:53.861+0000] [glassfish 4.1] [INFO] [] [] [tid: _ThreadID=59 _ThreadName=Thread-8] [timeMillis: 1427039453861] [levelValue: 800] [[
    SSLParams =org.glassfish.admin.mbeanserver.ssl.SSLParams@1a7d45]]
    [2015-03-22T15:50:53.870+0000] [glassfish 4.1] [WARNING] [NCLS-JMX-00020] [javax.enterprise.system.jmx] [tid: _ThreadID=59 _ThreadName=Thread-19] [timeMillis: 1427039453870] [levelValue: 900] [[
    All SSL cipher suites disabled for network-listener(s). Using SSL implementation specific defaults]]
    right now, glassfish is started, but when accessing deployed application's URL (it's REST web service) I get resource not available.
    after a while sevice get's available and this is appended into the log:
    [2015-03-22T15:51:01.140+0000] [glassfish 4.1] [INFO] [NCLS-JMX-00025] [javax.enterprise.system.jmx] [tid: _ThreadID=59 _ThreadName=Thread-19] [timeMillis: 1427039461140] [levelValue: 800] [[
    SSLServerSocket /0.0.0.0:8686 and [SSL: ServerSocket[addr=/0.0.0.0,localport=8686]] created]]
    [2015-03-22T15:51:08.236+0000] [glassfish 4.1] [INFO] [NCLS-BOOTSTRAP-00027] [javax.enterprise.bootstrap] [tid: _ThreadID=1 _ThreadName=main] [timeMillis: 1427039468236] [levelValue: 800] [[
    Registered com.sun.enterprise.glassfish.bootstrap.osgi.EmbeddedOSGiGlassFishImpl@5a060f as OSGi service registration: org.apache.felix.framework.ServiceRegistrationImpl@ec523c.]]
    [2015-03-22T15:52:03.697+0000] [glassfish 4.1] [INFO] [NCLS-JMX-00005] [javax.enterprise.system.jmx] [tid: _ThreadID=59 _ThreadName=Thread-19] [timeMillis: 1427039523697] [levelValue: 800] [[
    JMXStartupService has started JMXConnector on JMXService URL service:jmx:rmi://alarmpi:8686/jndi/rmi://alarmpi:8686/jmxrmi]]
    [2015-03-22T15:53:19.225+0000] [glassfish 4.1] [INFO] [] [org.hibernate.validator.internal.util.Version] [tid: _ThreadID=25 _ThreadName=http-listener-1(4)] [timeMillis: 1427039599225] [levelValue: 800] [[
    HV000001: Hibernate Validator 5.0.0.Final]]
    [2015-03-22T15:53:30.219+0000] [glassfish 4.1] [INFO] [] [] [tid: _ThreadID=25 _ThreadName=Thread-8] [timeMillis: 1427039610219] [levelValue: 800] [[
    [EL Info]: 2015-03-22 15:53:30.062--ServerSession(32742320)--EclipseLink, version: Eclipse Persistence Services - 2.5.2.v20140319-9ad6abd]]
    [2015-03-22T15:53:34.081+0000] [glassfish 4.1] [INFO] [] [] [tid: _ThreadID=25 _ThreadName=Thread-8] [timeMillis: 1427039614081] [levelValue: 800] [[
    [EL Info]: connection: 2015-03-22 15:53:34.067--ServerSession(32742320)--file:/home/pian/glassfish4/glassfish/domains/domain1/applications/service/WEB-INF/classes/_serviceUnit login successful]]
    So can you, please, help me understand what is happening and what I need to do to correctly start glassfish's domain with deployed application in it via systemd?
    Thank you!
    Last edited by greengold (2015-03-22 16:10:33)

    I suggest you create a dedicated user for your calibre service and not run it as root (User=, Group=). I'm not so sure running that code mess as root.
    Edit: Or if you want the server to run only when your user is logged in, then create it in the systemd user session.
    Last edited by progandy (2015-01-18 23:56:03)

  • What are the units of the DAQmx counter?

    Hello,
    I created this VI and several similar ones a few months ago, but, I have forgotten some of what I did back then.  I believe that this VI should measure period, using the counter on the DAQ chassis.  Can anyone tell me the units of the period measured?  I think it is seconds, but, I am trying to figure out how to figure that out!  The values of the period are generated by the DAQmx READ function in the WHILE loop.  What units is that function outputting to the array?  What are the units of the array elements, essentially?  See the attached VI.
    Also, how do you know?  I opened the DETAILED HELP for the DAQmx Read (Counter 1D DBL NSamp) shown in the VI but, I can't find anything on the units of the data coming out of the terminal labeled DATA with the orange wire, which is actually an array of periods, and we take the average of the most recent 15 or so period measurements.
    I had a suggestion months ago for an online NI manual containing a description of Buffered EdgeCounting measurements, but, when I went to find it, the link had been changed by NI, so, I can't find that manual, but, I think the answer is probably there, because I recall that manual being very useful when I did this before.
    Thanks for the guidance.
    Solved!
    Go to Solution.
    Attachments:
    continuously measure period buffered_singlechannel_forum Nov 13.vi ‏33 KB

    HI dav2010,
    When you create a Virtual Channel, you should specify the units the counter task will use.  There are several options which are listed in the help here:
    http://zone.ni.com/reference/en-XX/help/370469AA-0​1/lvdaqmx/mxcreatechannel/#DAQmxCreateChannel%28CI​...
    I am not on a computer with LabVIEW right now, but I believe the default should be ticks, which is the number of ticks of your device's timebase.  You can find that information in your hardware specifications.
    Regards,
    Chris E.
    Applications Engineer
    National Instruments
    http://www.ni.com/support

  • What is setting required for Price Contol do the optional entery in master.

    Hi SAP EXPERT,
    What is setting required for Price Contol do the optional entery in Material master ?
    Regards
    Mahendra
    Edited by: MAHENDRA  NAVALE on Aug 27, 2011 2:23 PM

    HI
    In general in the material master record you can, hide display or optional for a field, but there are certain feilds should be mandatory for material creation,like base unit of measure,material description,and price contro,l valuation price,valuation class,without this you cannot create a purchase order.
    If you dont want to the price control means go for mateial type  non valuated material NLAG. because the price control is mainly linked with the material  valuation. based on the the price control  the price difference will post either sock account or price difference account.
    Goto>MM>LOGISTICS GENERAL>MATERIAL MASTER>FEILD SELECTION >ASSIGN FEILD SELECTION TO FEILD SELECTIN GROUPS(OMSR) >CHECK YOUR FEILD REFERENCE FOR PRICE CONTROL (MBEW-VPRSV) FEILD REFERNCE GROUP IS 32* > AND GOTO MAINTAIN FEILD REFERENCE FOR DATA SCREENS (OMS9) >ENTER  YOUR FEILD SELECTIN GROUP 32 (PRICE CONTROL )AND  CHOOSE MM01 MAKE IT FROM REQUIRED  TO OPTIONAL.
    Thanks
    Edited by: Nijamudeen**MM on Aug 29, 2011 10:19 AM

  • WCS annual support: what do I get for extra AP license packs?

    I am not trying to be snide here, but I am having a difficult time understanding what new value I get for an extra SAU annual support package that my Cisco Partner says I now need, since I added additional AP licenses to the WCS software. This add-on SAU will more than double my annual support costs for the WCS software. I've called and emailed my partner several times on this, and basically it came down to "that's how Cisco does it now." I've also done on-line chat and a couple hours of phone  time with Cisco's pre-sales support, and technical support, but neither of them was able to give me any answer, and after passing me back and forth between their two divisions, they passed the buck back to my Cisco partner.
    But, my question remains: What additional value do I get for this doubled price "Software Application support with Updates"? I can already download WCS software and WLC firmware. The only thing that has changed is my software's AP limit.
    We've had WCS 5.0, with the original Base 50 AP license. The WCS server runs two WLC 4402 units, one set for 25 APs, and one for 50. We actually have 46 APs deployed. We've paid annual support since we first purchased this system, SAU software and upgrade support for the WCS software, and SmartNet hardware support for the WLCs. We have not had support for our actual AP hardware, as our partner recommended just buying spares instead, as a cheaper option. But, AP firmware updates come automagically with the WLC firmware updates.
    We will soon be going beyond 50 APs, so we installed an 100 AP add-on license for the WCS. This changed the "About" box for the WCS software so it now says it is licensed for 150 permanent APs, instead of the original 50. (This add-on license cost more than $4,000, so I don't feel that I'm trying to get a bigger WCS system without paying for it.)
    Recently I upgraded my WCS software to v5.2 and then to v6, and am currently at 6.0.196.0. I also upgraded my WLC firmware, which updated my APs. Everything seems to be working well, and these updates were all included in my basic SAU for WCS, which runs about $720 per year.
    However, March is when our SmartNet renewals come due, and my partner says we now need to buy a second version of WCS SAU, supposedly a requirement with our additional 100 AP license. This add-on support ( part "CON-SAU-WLB100EX" ) goes for $1,080 per year, so my WCS annual support would now be $1,800 instead of $720.
    As I said, I really don't understand what I'm getting for this additional money. We are a small enough college that I can't spend $1000 without justifying the expense. Already, with my existing WLC SmartNet payment I get firmware updates for my WLC and AP hardware, and with my existing WCS SAU payment I get software updates on the server. None of this seems to have changed with the additional AP license count.
    (Note that although the WCS update package allows 100 more APs, my present WLC hardware really only allows an additional 25 APs.)
    If nothing else, for $1,000 a year, Cisco should be able to give me a pithy explanation of what I am buying :-)
    In summary:
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