What is going on - my itunes will not open?

All of a sudden, my Itunes will not open? Have uninstalled, reinstalled, etc. no difference...

SO you get no error message when you try to launch iTunes, Just a brief flash of the hour glass then nothing?
After trying to launch iTune, go to the task manager and look to see if you can see iTunes.exe running on the processes tab.
If so, here is a troubleshooting method for this particular type of launch failure. This is a diagnostic process aimed at finding the cause of the problem. You will need to post pack with information about what happened when you tried the various steps. Once the cause of the problem is identified, we can look for a solution.
===
Troubleshooting silent launch failure in Windows XP
Before checking if iTunes works, restart your PC or close the iTunes.exe process with task manager if it is running.
A couple of simple things to try:
http://support.apple.com/kb/TS1776?viewlocale=en_US
Stop the bonjour service, this FAQ has instructions:
http://support.apple.com/kb/HT2250?viewlocale=en_US
But usually it is due to a problem with cryptographic services.
Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
Start>>Run>>Services.msc
you should find the smart card service in the list. Report back with your findings.
Malware can interfere with cryptographic services and also prevent a resolution so it is important to check that your system is clean before proceeding: Run a virus and spyware scan with up to date definitions.
Then work through *Method 4* in the following link:
http://support.microsoft.com/kb/822798
You should be able to copy and paste the individual lines to save on typing.
Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
If there are no errors try starting iTunes.
===

Similar Messages

  • When i open itunes, it gives me a message "the folder itunes is on a locked disk or you do not have write permissions for this folder" i am the only user and it was working a week ago whats wrong with it? it will not open itunes

    when i open itunes, it gives me a message "the folder itunes is on a locked disk or you do not have write permissions for this folder" i am the only user and it was working a week ago whats wrong with it? it will not open itunes

    Hi lvdmerwe!
    I have two articles here for you that should be able to help you troubleshoot this issue further:
    Trouble adding music to iTunes library or importing audio CD
    http://support.apple.com/kb/ts1387
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • I have a laptop using OSX 10.5.8, iTunes v. 10.6.3 and Quicktime 7.7.  iTunes will not open.  It says it requires QuickTime 7.5.5 or later.  I've tried reinstalling each of them.  No success.  Don't know what to try next.

    I have a laptop using OSX 10.5.8, iTunes v. 10.6.3 and Quicktime 7.7.  iTunes will not open.  It says it requires QuickTime 7.5.5 or later.  I've tried reinstalling each of them.  No success.  Don't know what to try next.

    QuickTime 7.5.5 for Leopard - http://support.apple.com/kb/DL27
    QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
    = New version of Quicktime installed but application reports it needs to have that version installed =
    Open Application > Utilities > System Profiler and check the Quicktime version in Frameworks vs. the version in Applications.  One person had re-installed their operating system.  It had kept the newer Player application but had reverted to an earlier version of the underlying support framework files which many applications utilize.  Re-installing Quicktime 7.7 took care of the problem.  Do this manually, not with Software Update.
    Installation get stuck at "configuring installation" - https://discussions.apple.com/thread/2592979?threadID=2592979  - uninstall Quicktime before installing.

  • Itunes will not open, message says library was created with earlier version. what now?,

    itunes will not open, message says library was created with earlier version. what do i do?

    Unless you just attempted to downgrade iTunes to an earlier verison this is probably a sign of a corrupt library.
    Empty/corrupt library after upgrade/crash
    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping.  Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
    In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
    Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
    When you get it all working make a backup!
    Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
    I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
    tt2

  • ITunes will not open. What should I do?

    iTunes will not open. I've tried restarting my computer, and that's about it.
    I don't see any support documents regarding this, and am somewhat at a loss for what to do. I've never seen this happen before.
    I'd appreciate any help. Thank you!

    Hi,
    This is a problem affecting many people after updating to Yosemite 10.10.3. If this is the case with you, try the following steps.
    Go to your Applications folder, select iTunes, go to Finder > File > Get info and in the window that appears, go to Sharing & Permissions, unlock the padlock with your password, and change all permissions to Read & Write. You can now drag the iTunes app to the trash. Go to iTunes tab at the top of this page and download and install iTunes.
    See this thread. Yosemite slow opening and cannot open itunes

  • My itunes will not open no matter how many times i try! It says its due to a problem. what do i do?

    My itunes will not open no matter how many times i try! It says its due to a problem. what do i do?

    When you gte requests to locate iTunes.msi like this, the Microsoft Installer Cleanup utility usually fixes it.
    Here is a method for removal, clean up and reinstall of iTunes.
    == uninstall with cleanup ==
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/
    Save the files on your PC.
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
    http://support.microsoft.com/kb/290301/
    (To run the program – All Programs>>Windows Install)
    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
    Restart your PC.
    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
    restart your PC
    Install the stand alone Quicktime and check that it works.
    If it does, install iTunes.
    ===

  • I've updated to iOS7 and now iTunes will not open on my iPhone 5. What do I do to make it open?

    I updated my iPhone5 to iOS7 and now iTunes will not open. What do I need to do?

    https://discussions.apple.com/message/23167278#23167278

  • What do i do when iTunes will not let me download a song and the App store will not let me download and app?

    What do i do when iTunes will not let me download a song and the App store will not let me download and app?

    What do you mean by 'will not let me download' ? Is the buy/download button greyed out ? Are you getting any error messages ?

  • Itunes will not open; it says it cannot be read because it was created by a newer version.  What do I do

    itunes will not open; it says it cannot read because it was created by a newer version.  HELP!

    Unless you just attempted to downgrade iTunes to an earlier verison this is probably a sign of a corrupt library.
    Empty/corrupt library after upgrade/crash
    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping.  Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
    In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
    Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
    When you get it all working make a backup!
    Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
    I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
    tt2

  • ITunes will not open AND iTunes.exe will not LEAVE Task Manager

    Hello,
    I am also having the same issue with everyone else in that iTunes will not open. This happened to me about two weeks ago and I uninstalled and reinstalled the version that came with my iPod. I figured that after a couple of weeks Apple would have figured out the glitch and fixed it. Wrong. B was asking another user if iTunes.exe was appearing and then disappearing in the Task Manager. I am having the oposite issue in that I cannot End Task in the Task Manager on iTunes.exe. What is up? Can anyone help me? Thanks for the support!

    hi bummed! (you do realise that you're stuck with that alias for the forseeable future, don't you?)
    B was asking another user if iTunes.exe was appearing and then disappearing in the Task Manager. I am having the oposite issue in that I cannot End Task in the Task Manager on iTunes.exe. What is up?
    hmmm. if that's going on, then we'd better check up on these two possibilities first:
    http://docs.info.apple.com/article.html?artnum=302775
    http://docs.info.apple.com/article.html?artnum=302386
    keep us posted.
    love, b

  • ITunes Will Not Open (Any Version)

    iTunes will not open. Process spindump is eating up my cpu. Beachball of death.
    No Plug-ins exist in...
    /Users/THEWHO/Library/iTunes/iTunes\ Plug-ins
    I deleted...
    /Users/THEWHO/Library/Preferences/com.apple.iTunes.plist
    /Users/THEWHO/Library/Preferences/com.apple.iTunesHelper.plist
    /Users/THEWHO/Music/iTunes
    /Applications/iTunes.app
    I reinstalled 8.0.1 and iTunes will still not open. Not even the iTunes menu bar appears.
    Rinse and repeat previous steps but this time I install iTunes 7.7.1
    I thought it was going to work because an EULA appeared. I clicked OK. iTunes menu bar appeared this time but only the menu items "iTunes and Help". Still will not open to the point of usuability.
    I can't even try to download iTunes 7.6 (http://www.apple.com/support/downloads/itunes76.html) because it demands me to download iTunes 8.
    What gives????

    OMG it's happening again.
    Crash report
    http://pastebin.ca/1222969
    That is really ticking me off.

  • Itunes will not open without re-booting pc following recent "upgrade". How can this be fixed?

    Itunes will not open without re-booting pc following recent "upgrade". How can this be fixed?

    I do the download for the new version, it goes smooth, and then when I try to open it up, it pops up in my Task Manager for a moment and then disappears. No error messages, just disappears.
    hmmmm. can you check something for me? (this might give us a heads up on the nature of the itunes problem.)
    try launching your QuickTime. does it:
    (a) launch perfectly fine?
    (b) fail to launch with an error message? (if so, what does it say?)
    (c) exhibit other peculiar behavior? (if so, could you describe it for us?)

  • Itunes will not open and error msg states invalid characters

    Itunes will not open nor can I unistall and re download the software. error message states "the Program files contain an invalid character"
    All other programs, including quicktime run fine. Please advise.

    A bit odd. That's usually an installation error. So if it is going off when you try to launch iTunes, it must be happening when the iTunes Setup Assistant runs (that involves running an installer routine).
    What is the drive letter of the drive on which you have the iTunes Program files installed? If it's a high letter (higher than C: ), has the drive letter of that drive changed recently?
    (Checking on this because a drive letter change out from under the program files can confuse the registry, and produce similar messages.)

  • ITunes will NOT open since updates.

    I dont know what it's problem is but im getting sick of it.
    iTunes will not open no matter how many times I click it. I get the little circle loading icon for about 1 second then nothing happens.
    I have uninstalled and re-instaled and it's still the same.
    I have rebooted my laptop a thousand times and it's still the same.
    I have uninstalled EVERYTHING apple related and reinstalled... guess what, still the same.
    Is anyone else experiencing the same issue? -- Did they manage to overcome it?
    Normally I wouldnt care but because its Apple, everything goes through iTunes so when it doesnt want to work -- Nothing else will work.
    It just doesnt seem to want to boot up.
    I'd appreciate your help in this.
    Many thanks.

    No message just a momentary flicker as it  attemped to open.
    When I plug in Iphone I can download photos, that is all

  • PLEASE HELP! Itunes will NOT open

    I've seen many posts with people saying their itunes will not open and gives an error message that says it has encountered a problem and has to close. Mine started doing this a couple days ago, and I believe it might have been after I updated either itunes or downloaded a Windows update.
    I have tried probably everything and nothing is working. I have uninstalled and reinstalled itunes and quicktime (together and seperately). I've messed with msconfig, I've even tried reinstalling itunes from the cd that came with my ipod.
    Someone please help!

    hi Rachel!
    At the moment I do not have quicktime installed. After messing with it so much, I gave up. But the message it was giving me was the same message itunes was giving me, saying it has encountered a problem and needed to close.
    that would be the current problem. itunes won't run if you don't have QT on your system. (it will give you an "itunes has encountered a problem ..." message if you try to launch it under those circumstances.)
    so let's try a standalone QT 7.0.4 reinstall again, taking a few additional precautions this time.
    download and save a copy of the standalone QT 7.0.4 installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.0.4 Standalone Installer
    if you get an error message on that install, let us know what it says. include error message numbers if you're getting any.
    if the install goes through fine, check some things for us.
    does Quicktime launch fine, or do you get an error message? if you get an error message, what does it say?
    if your QT is launching fine, do you still get the "itunes has ..." message?
    love, b

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