What is going on? Westell 6100 keeps turning on and off and now there's new software for modem?
Recently, I've been having problems with my internet connection. No big whoop-- I would just power cycle the modem or reset it to default or whatever.
Then this morning I woke up to find that I could no longer control the modem (Westell 6100) at all (reset the modem) and that every few minutes it will keep going through the process of turning on, then turning off. In other words, the lights will all turn on like "normal (power, ethernet, dsl, internet)", I'll have internet access for a few minutes, then the lights will all turn back off, then back on again. Wash, rinse, repeat.
I thought I was or suffering a virus until I accessed "http://192.168.1.1/", only to see new Verizon software installed (ProLine DSL???) for the first time in maybe the 8 years I've had high speed internet. Is this repetitive cycle of turning on and off just something that's just a temporary thing or is my internet now completely screwed?
What's going on?
Solved!
Go to Solution.
Verizon more than likely updated your modem's firmware and this as a result, messed it up causing it to go into a constant reboot. Give the modem a reset to Factory Defaults, holding in the reset button for 30 seconds to clear the modem configuration file to rule out any problems being caused by that. If it's still rebooting and you cannot update the firmware by any means (the trick to doing this is to wait until the modem is fully booted and you are at the modem's firmware upgrade page before attempting to flash it!), get another modem from Verizon or purchase your own.
To update the modem's firmware, you'd need to visit http://192.168.1.1/ , choose Advanced and then choose Firmware Upgrade. You will need to have a firmware file from Verizon ready to install to the modem via the browser. You will be prompted for a Username and Password to do this, so try one of the following if you wish to try:
admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username and Password.
Please note that if you reset the modem to factory defaults, the Username and password WILL be admin/password. You will need to change this when the modem asks you to do this.
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The first to bring me 1Gbps Fiber for $30/m wins!
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