What is going on with 6.0.2 exchanged two phones today in store all with battery draining issue problem

Guys, what is going on two phones exchanged in store today all had battery draining problems once phone updated to iOS 6.0.2.
First phone wouldn't last 3 hours usage even in plane mode function.
Second phone bit better battery life 3 hours 15 minutes usage No Apps installed on both phone and location turn off even setup as new phone.

First of all, why did you say yes to Nero Back up before researching what it does with files already on the HDD? When I install Nero, the Back Up is the first thing I disable, it is a nagging pain, there are much better backup programs available. There are several file recovery programs out there to recover deleted files, that is, if that is what happened. Also, if you haven't overwritten the files, so you should be able to find them.

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    http://www.apple.com/batteries/
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    I'm still not convinced you read the links so here's what Apple has to say in terms of fine tuning your battery life:
    Optimize your settings
    Depending on how they are configured, a few features may decrease your iPhone battery life.  For example, the frequency with which you retrieve email and the number of email accounts you auto-check can both affect battery life. The tips below apply to an iPhone running iOS 5.0 or later and may help extend your battery life.
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    Turn off push notifications: Some applications from the App Store use the Apple Push Notification service to alert you of new data. Applications that extensively rely on push notifications (such as instant messaging applications) may impact battery life. To disable push notifications, go to Settings > Notifications and set Notifications to Off. Note that this does not prevent new data from being received when the application is opened. Also, the Notifications setting will not be visible if you do not have any applications installed that support push notifications.
    Fetch new data less frequently: Applications such as Mail can be set to fetch data wirelessly at specific intervals.  The more frequently email or other data is fetched, the quicker your battery may drain. To fetch new data manually, from the Home screen choose Settings > Mail, Contacts, Calendars > Fetch New Data and tap Manually. To increase the fetch interval, go to Settings > Mail, Contacts, Calendars > Fetch New Data and tap Hourly. Note that this is a global setting and applies to all applications that do not support push services.
    Turn off push mail: If you have a push mail account such as Yahoo! or Microsoft Exchange, turn off push when you don’t need it. Go to Settings > Mail, Contacts, Calendars > Fetch New Data and set Push to Off. Messages sent to your push email accounts will now be received on your phone based on the global Fetch setting rather than as they arrive.
    Auto-check fewer email accounts: You can save power by checking fewer email accounts. This can be accomplished by turning off an email account or by deleting it. To turn off an account, go to Settings > Mail, Contacts, Calendars, choose an email account, and set Account to Off. To remove an account, go to Settings > Mail, Contacts, Calendars, choose an email account, and tap Delete Account.
    Turn off Wi-Fi: If you rarely use Wi-Fi, you can turn it off to save power. Go to Settings > Wi-Fi and set Wi-Fi to Off. Note that if you frequently use your iPhone to browse the web, battery life may be improved by using Wi-Fi instead of cellular data networks.
    Turn off Bluetooth: If you rarely use a Bluetooth headset or car kit, you can turn off Bluetooth to save power.  Go to Settings > General > Bluetooth and set Bluetooth to Off.
    Use Airplane Mode in low- or no-coverage areas: Because your iPhone always tries to maintain a connection with the cellular network, it may use more power in low- or no-coverage areas.  Turning on Airplane Mode can increase battery life in these situations; however, you will be unable to make or receive calls.  To turn on Airplane Mode, go to Settings and set Airplane Mode to On.
    Adjust brightness: Dimming the screen is another way to extend battery life.  Go to Settings > Brightness and drag the slider to the left to lower the default screen brightness. In addition, turning on Auto-Brightness allows the screen to adjust its brightness based on current lighting conditions.  Go to Settings > Brightness and set Auto-Brightness to On.
    Turn off EQ: Applying an equalizer setting to song playback on your iPhone can decrease battery life.  To turn EQ off, go to Settings > iPod > EQ and tap Off. Note that if you’ve added EQ to songs directly in iTunes, you’ll need to set EQ on iPhone to Flat in order to have the same effect as Off because iPhone keeps your iTunes settings intact.  Go to Settings > iPod > EQ and tap Flat.
    Usage specs for the 4S - http://www.apple.com/iphone/specs.html:
    Talk time: Up to 8 hours (12.5% per hour drain) on 3G, up to 14 hours (7.1% per hour drain) on 2G (GSM)
    Standby time: Up to 200 hours (0.5% per hour drain)
    Internet use: Up to 6 hours on 3G (16.6% per hour drain), up to 9 hours (11.1% per hour drain) on Wi-Fi
    Video playback: Up to 10 hours (10% per hour drain)
    Audio playback: Up to 40 hours (2.5% per hour drain)
    So a scenario of normal usage could be for example: 4 heavy hours of 3G internet browsing (66.4%), with one hour of call on 3G (12.5%) and 22 hours of standby (11%) = 100%
    A battery life issue is a problem where the drain is really out of spec either during usage or standby or both. For example, multi-% per minute drain during usage or a 10% drain per hour during standby is problematic. Browsing the internet on 3G during one hour and losing 16-17% is not.
    Apple's test methodology for claiming the specs:
    http://www.apple.com/iphone/battery.html
    Procedures
    davidch tips (reset+full discharge recharge):
    Go through these steps to address the battery after updating to iOS 5.0.1:
    1. Reset all settings (settings app-> general-> reset)
    2. Go through initial setup steps (lang, wifi, siri, enable location, etc) and choose setup as new phone (don't worry your apps, data, contacts, mail will still be there). Do NOT restore from iCloud or iTunes (It can copy back corrupt settings)
    3. Turn off system location services timezone and iAd
    4. Fully discharge battery  (tilll it shuts off with the spinning wheel)
    5. Fully recharge battery (overnight if possible)
    In my experience this improves the Standby battery drain issue significantly in most cases.  It reduces drain from 2-4% or more per hr to 0.5% or less. It has worked for many, many users now. If it does not work after a few try's you may have a real battery or hardware issue and should contact Apple.  Good Luck!
    ram130's variant of davidch i.e. additional steps:
    Now using davidch original steps and attaching the tweaks I made to get me more usage. As shown on page 29.
    Go through these steps to address the battery after updating to iOS 5.0.1:
    1. Reset all settings (settings app-> general-> reset)
    2. Go through initial setup steps (lang, wifi, siri, enable location, etc) and choose setup as new phone (don't worry your apps, data, contacts, mail will still be there). Do NOT restore from iCloud or iTunes (It can copy back corrupt settings)
    3. Turn off system location services timezone and iAd
    4. Fully discharge battery  (till it shuts off with the spinning wheel)
    5. Fully recharge battery (overnight if possible)
    6. Disable Siri 'Raise To Speak' and REBOOT *( if possible use another camera to verify the                 infrared is off after the reboot).
    7. Set emails, icloud and calendars to fetch. ** test. Mines on hourly.
    8. If your in a no signal and your phone is saying "Searching..." even after 10mins, reboot while in that area and after 1-2min it should say "No Service". This mainly applies to Verizon customers and improve battery life in these areas.
    9. *optional* Goto Settings > General > Network and you will see "Hotspot.." loading something, wait a few seconds and it should say "setup personal hotspot" then exit out.
    * I notice a great improvement after disabling this and rebooting. This increased my "screen on" usage or at least helped it. Make the change.
    ** I have not tested push yet to narrow down the drain but I had this change on my phone. I believe exchange push is responsible for some stand by drain. As for icloud, haven't notice much of a difference. Just try it for a day. My email still came in fast most times. Again still testing, will report back on these..
    buxbuster tips(wifi sync, iCloud):
    These are my own tested workarounds that worked for my iPhone 4S and seemed to have worked for others as well :
    Workaround number 1. Deselect wifi-sync in iTunes and press sync.
    If that doesn't work try :
    Workaround number 2 : Remove iCloud, reset network settings. ( I guess this won't work for you since you don't have it enabled ).
    If both workarounds fail, you can always try to completely wipe your phone. That also solved some of the cases out there.
    rolandomerida tips - i.e. buxbuster and additional steps:
    Finally, I solved the syncing error loop. My contacts are syncing flawessly again between my devices and iCloud, and yes, the battery stopped draining, which is the main topic here.
    I followed instructions from buxbuster (check his workaround a few pages up!) and an additional BIG step to restore contacts and syncing, as seen in a MacRumors forum.
    This is what I did:
    1. Make a backup of your Address Book, using the vCard option (or both, it doesn't hurt). Save it for later.
    2. In your iPhone, delete iCloud account. When it asks, accept both: delete AND delete from my iPhone.
    3. Reset network settings. The iPhone will restart, then will ask you to unlock the SIM card.
    4.Turn Wi-Fi on.
    5. Add the iCloud account again.
    That's for Buxbuster's workaround. For some, it might work just like that. My iPhone repopulated from iCloud after step 5, but I still had that "server error" on iCloud. I had to do some extra steps, since my Mac was not syncing to iCloud and couldn't edit anything on my Mac or iCloud. Syncing back had to be fixed, too. If not, the syncing loop would continue from my iPhone, and the battery would drain awfully again.
    1. In System Preferences -> iCloud, I turned Contacts off. I chose "keep on My Mac" those contacts, but I got an empty Address Book after a while. And a few minutes later, iCloud contacts were empty and my iPhone also. It is scary at first! Now, before importing that vCard backup...
    2. Turn Wi-Fi off. This is important, since your contact-empty iCloud will attempt to wipe your Address Book from your Mac in seconds after importing.
    3. Import your vCard backup to Address Book. Just drag it to your blank Address Book window; it asks if you want to import "x" number of cards. Of course, say yes.
    4. Turn Wi-Fi on, and then iCloud contacts on again (System Preferences -> iCloud). It will offer to merge your newly populated Address Book with iCloud (which is empty at this point). It should upload every single contact to iCloud, and then to your iDevices. If not, a fifth step would be to import the vCard file to iCloud, but it shouldn't be necessary.
    So, with iCloud syncing working correctly, there is no battery draining! Again, that was my particular issue.
    I can't tell if this is the single answer to the widely spread battery draining problem, but it sure can be fixed with these workarounds, and yes, Apple should address the problem with a future update, for we affected customers don't need workarounds in the first place
    This is the MacRumors discussion:
    http://forums.macrumors.com/showthread.php?t=1256807
    And dont' forget to check buxbuster's fix, video, and THANK him!
    Miless tips (full 800mb release of 5.0.1 and sanitizing a restore):
    As for 4S battery life. Try doing this,
    1. Settings>Location Service ... disable all location services you do not need. In particularly Facebook because it drains the battery a lot.
    Scroll down to the bottom at Settings>Location services>System Services ... Disable Setting Time zone, location based iAds, Diagnostic & Usage.
    2. Settings>Notification>Calendar ... turn off the Notification Centre.
    3. Settings>General>Reset ... do Reset All Settings. Doing this will not wipe out your iPhone. It will just Reset the network settings, location warning, keyboard dictionary, etc... but it will clear up some corrupted data there. Generally this will help.
    Try these 3 steps first... if it still drains a lot, try the following,
    4. Drain your battery down to 1%. Then charge it up using USB from PC ... not the charger. The charger output 1.0 A ( x 5V from USB ... you get 5W power). From PC, output is only 0.5A x 5V = 2.5W power. Charging is slower but trickle charge 4S helps the battery retain its charge better. I think it takes about 3-3.5 hours to charge full from USB/PC compared to slightly below 2 hours using iPhone charger.
    If after doing the above still could not solve your battery issues (mine with iOS 5.0 was ok up to step 4, but not iOS 5.0.1).... plug you iPhone to a charger (any charger), from iPhone, access your iCloud ... set it up if you havent. Back up your iPhone data to iCloud. if you do not have enough storage (only 5GB is free), go to details and select the apps you need its data backup, choose only those you really need and leave those unnecessary ones out. Back up your camera roll to your PC/Mac manually as it could be too big to backup to iCloud.... once you have it setup, make sure you are on Wifi ...  tap backup to iCloud from your iPhone. It will take a while if the file is huge.
    Once backup to iCloud is completed, plug your iPhone to PC/Mac and launch iTunes 10.5.1 (make sure you have 10.5.1)
    Click Restore. It will automatically initiate a download of iOS 5.0.1 ipsw for iPhone 4S. Wait for the whole process to finish, ie. download, restore software/firmware.
    Once its done, do not set up your iPhone from iTunes. Set it up on your iPhone. Go through the selection. When prompted, select restore from iCloud (from your iphone backup earlier). Keep your iphone plugged into iTunes while restoring backup from iCloud. Because while restoring from iClouds, some data will be synced from iTunes if you plug in, e.g. music, video, etc... unless you bought these content from iTunes store. Apps will be downloaded from App Store from the cloud.
    Once it's all done restored. Turn off your iPhone,.. and turn it on again.
    Now, hopefully your battery wont be draining so fast anymore. Usually it wont after this. But you need to charge your battery at least 4-5 cycles to stabilize the charge on the battery. I dont know why... but battery life seems to get better and better for me after a few charge cycles after all the above work.
    Good luck. Let us know if it works for you.
    W. Raider tips (Sirii):
    Bottom line for me of things that helped battery life are:
    1. Turing off Siri and Rebooting the phone by holding the Home button and Top button down, ignoring the slider, until the phone shut down. (turn off Siri, reboot, and check top front of iPhone 4S against a lesser camera like the front-facing camera on an iPad2 - making sure the IR sensor is off)
    2. Fully draining the battery, meaning using the phone until it shuts itself off from a drained battery and then recharging it to 100% about 4, maybe 5 times. I charged it both with a Mac and a wall charger.
    Hope this is helpful!
    Comments
    jmm514 remarks (Twitter):
    I may have found something. I had Twitter disabled in my notifications, but got a tweet today that popped up on my home screen. Didn't know I had this enabled. At the bottom of the Twitter notification settings is the home scrren toggle. Since disabling this, battery life seems better. Considering there is no setting for frequency of checking for tweets, it appears the phone is continually connecting to wifi to check for new tweets.
    tmksnyder comments (notifications, corrupt data in iCloud):
    For me, I found my iphone on wifi mysteriously connecting to my mac.  I eventually narrowed it down to the Apple Move Trailers app which keeps a file in iCloud.  The phone was trying to sync the file with the mac in the background even when the Movie Trailers app was closed (hitting the red x).  Based on my macosx logs the iCloud process that was trying to sync was working directly between the phone and the mac without using itunes by connecting to an https address hosted on the phone.  It was connecting every 3 minutes and failing (while phone was awake or awake during during a notification).  I also found that iCloud control panel on OSX would error if I tried to delete the file.  I fixed it by removing the App and doing a hard reset which stopped the sync.  I probably could have turned off iCloud document sync in the phone but didn't think of that.  My battery life has greatly improved while at home on wifi.    I am now at 28 hrs standby, 2 hrs 20 minutes of usage, and 68% battery.  It was ok before where I could get 20-30 hrs standby and 6 -8 hrs usage.  My usage today was phone calls, 3g surfing, and music via bluetooth in the car.
    I also found even with Itunes iMatch, if I mass updated tages, art work etc, it would hit the phone on wifi even in standby.  I was amazed.   Granted if I am not doing updates, Match won't hot the phone so this was a once in awhile event.  I could drop my percentage by 5-10% in a matter of minutes when doing updates.   I think a lot of our problems are background processes, associated with iCloud, notification, and apps.  More features means more battery.   I think the key thing is to keep track of what has recently been added or changed if battery life gets worse all of a sudden.   It may be an app that was recently installed and if possible you may want to completely remove it and not just quit it.
    With twitter, i think it uses push notifications so it doesn't need to be running and actively poll on the phone. For instance , if i quit the mail app, i still will get mail notifications and can swipe the message and load mail. Apple Push Notifications servics maintain the connection to the phone and there are likely pings or connection checks  that occur for the service on an os level not an app level.  This minimizes the load so there arent a bunch of apps all runing and constantly checking.  The notification service , if it is contacted from twitter or another service with data, will check the settings you have registered to the with the apple push service and send the notification to your phone.  No matter what, there is a drain with notifications. M hunch is once one application is configured to receive notifications, connection checking occurs betwen the push service and the phone so it knows where it is on the network. If it is implemented correctly, these checks arent frequent if you are still and more frequent as you move. The other drain is for when the noification hits and is processsed.  If i get 9 emails over night, my screen just popped up for 20 seconds or so to process each message using battery.  I would even think that just go from low power to turning n the screen uses more juice than if the device was already on and i get the message.  On nights I get no notifications, I see a 3  or 4 percent drop.  On nights with a number of notifications, i have seen up to a 10 percent drop.  Besides notifications, wifi sync and icloud will poll on the local network and use up battery if the host computer is on and running itunes or trying to sync a data file that is corrupt (which i had with the apple movie trailers app causing my phone to drain).  For me turning off wifi sync and remving a corrupt file in icloud solved my battery issues and I get over 24 hrs of standby with 6 to 9 hrs of use and this is with all the normal location services and push serivices turned on.
    See http://developer.apple.com/library/mac/ipad/#documentation/NetworkingInternet/Co nceptual/RemoteNotificationsPG/ApplePushService/ApplePushService.html for more info.  I think it has a good overview of how the notifications work.

    Well seems like that rumor of iOS 5.0.1 is finally gone the way of the dogs since developers got a beta of 5.1. So as stated earlier in the master discussion-> I suspect if you are filling up this thread with false post or creating a master set of links to various post that are unreliable you are wasting your time. Press is not going to touch the story due to poor or inaccurate sources which may be links from the master thread. This can include inaccurate information, combination of conflicting post or postings from users which may not own the device. Reputable press organizations have policies that require discloser and strict rules about what is a reliable source for a story. It is clear that many of the post in the master thread, which are links presented here are questionable. 
    Sorry to say that postings taken without any analysis of their totality have been propagated via various sites, for example sites such as http://www.2012federalbudget(dot)com. (Do not visit but I suspect that this is not the 2012 federal-budget site you would expect based on analysis of the records. There are plenty of sites like http://www.2012federalbudget(dot)com propagating questionable post in these threads.) One site for example in the discussion thread used a self signed certificate, the site had a log in to allow users to enter their OpenID. Seems many of these sites are pop and drop drupel configurations.
    So remember this is how the really bad rumor of iOS 5.0.2 got started, the 5.1 memory leak issue, iCloud Issues, call quality, address book, etc.
    Some of the postings have been very comical, I think the latest now is a dropbox issue. Seems that the length of the previous thread has resulted in various app engines of some proxy servers/tools reaching their limits.
    So I would make sure to know the source of any information you link to. Make sure you avoid entering any information to outside links such as OpenID or Apple ID, these are big prize items for anyone with malicious intent.  If you have issues and are a valid user contact APPLE CARE. (Note link is using McAfee Secure Short URL Service, and is https.)
    http://mcaf.ee/ricdt
    The original solution still represents a high level of success for users having any battery issues.
    Install 5.0.1 on your iPhone 4s. Some users posting they are still using older versions, bad fake serial numbers, etc.
    Make sure your device can run iOS 5.0.1 and is not altered.
    Make sure you use a new Sim, not some cut down version which many users admit to doing. (Again, worth confirming what people are posting.)
    Reset the device doing a hard reset and software reset.
    Let battery drain and then charge for the full cycle, which is 24 hours.
    I think you will find you will get the battery usage that APPLE has stated for the device.
    Best of luck, stay safe and thanks

  • Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)

    3 weeks ago my wife got a text message on her iPhone 5 from AT&T that she had used 90% of her data for the month.  30 seconds later, she got another one saying that she had used 100%.  Granted, her data plan is small, 200 MB.  But, for the last two years she has used as little as 17 MB in a month and her largest prior to this latest month was 49 mb.  This month she got to 380 mb before we were able to shut off her cell data.  Otherwise, a second chunk of 200 MB and another $15 would have been added to the month.
    We had noticed that her battery had been draining rather rapidly in standby mode with no background apps running when she didn't have access to WiFi.  We have now correlated the two results, High Cell data usage, Quick battery drain and very warm phone.  In case anyone is wondering about her iPhone 5 being one in the recall, it is.  I took it in and had it tested.  Apple says the battery is fine.  It does hold a charge well.  When all network communications are shut down on her phone and it is in standby mode, there is no noticeable loss of charge in 24 hours (our longest test).
    Since I have a grandfathered Unlimited Data Plan with AT&T, I have been doing some testing on my iPhone 5s.  Sure enough, I've seen similar results.  With nearly everything turned off except Cell Data, I've seen 483 MB used in 24 hours.  Of that total, 479 MB was used for Documents & Sync.  I even have everything turned off in my iCloud account, Location services are turned off, no push notifications etc...
    The best I can figure, this has been a problem since we installed 8.1.2 and yesterday I installed 8.1.3 resulting in no positive effect on this issue.
    At this rate of data usage and no access to WiFi, my wife would have to have a 15 Gb data plan to keep from exceeding her limit.  I don't think AT&T even offers one that big anymore.  I might have to switch to Sprint or T-Mobile if this doesn't get resolved.
    Any ideas would be greatly appreciated.  Thanks in advance for your shared insights.

    Hey this is Brian, bjmcmurry, under a different user ID.  If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
    Anyway, let me be as brief as I can.  After an extensive analysis of replicating the problem on another phone to eliminate it being a hardware specific issue and that the test phone has an unlimited data plan, I was able to stop the excessive data usage and consequential battery drain.  I believe I have a reasonable explanation of the problem, an iOS logic bug.
    I had everything under my control clamped down on the test phone to minimize data usage.  Also, I was forcing all data usage to use the cell towers.  I determined that I was burning at least 11 to 13 Mb per hour doing nothing important.  I literally had everything turned off except 'Settings' was allowed to use Cell data providing a avenue to log into the Apple ID. 
    The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS.  One was a iPhone 5 and the other was a 5s.
    Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
    After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
    I'm certainly glad I had multiple reasons to visit the closest Apple store, a 45 min drive.  I got the battery replaced, thanks for that. 
    Regarding the important issue to me that brought me to the Genius Bar, excessive Cell data usage, I thought the Genius did a wonderful job listening and documenting the problem we were experiencing.  Unfortunately, educating us on the use of the product or replacing our phone was not going to solve the problem.  He eventually figured it out, this was not a user error or broken hardware.  We surmised that the reason I was sent to him was to verify and document that there was a problem.  I clearly had a problem.  After writing copious notes on the issue, The Genius smartly referred me back the the AppleCare Senior Advisor.  So, back to AppleCare Senior Analyst I went. She, knowing this was not a simple problem to solve i.e. beyond her level of expertise, got an Apple Software engineer involved.
    My primary frustration is that this should have been escalated to software engineering right away.  My trip to see the Genius was, I believe, a waste of time for both me and Apple regarding this issue.  Diagnosis of this type of problem is well beyond the Genius’ knowledge and job.  The Genius did a very good job doing what he could within the scope of his job.  He just couldn’t solve this problem and had no one within Apple to which he had access for help.
    However, that initial consult with the engineer was a bit feeble.  Not only could I not talk to him/her directly, his/her focus was still working with the ‘Black Box' approach.  Having Analyst ask me to do stuff like restore the Phone was more like trying to find a 'work around' than 'identifying the real problem.'  Maybe restoring the phone was going to fix some corrupted data on the phone sidesteping the real problem, the handling of this condition.  The engineer did listen to the fact that I had restored the test phone, the 5s, and only added the use of my Apple ID.  Duh, been there!!!
    Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient.  Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
    Ironically, I may have stumbled onto a "work around" solution short of turning off Cell Data that stopped the excessive Cell Data usage and consequential battery drain.  Just prior to leaving the Apple Store, I used one of their Macs to log in my Apple ID on the id.apple.com website to ‘Manage my Apple ID’, I was forced to upgrade the security level of my password.  Afterward, my cell data usage seemed to drop dramatically.
    I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring.  We'd talk then and I would have results to report.  She agreed. 
    Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day.  Am I happy that the excessive Cell Data usage has stopped?  You bet!  But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem.  As I use to say to my employees, that is not the ‘Macintosh Way.’  And, rebooting the the 'Microsoft Way.'
    When I reported my findings to the Analyst, we both concluded that data usage was back to normal.  She did report to me that the engineer did provide a laundry list of suggested activities to help solve the problem.  Remarkably, they were everything that I had already done and were pretty much what the Analyst and the Genius tried to do.  All reasonable tasks.  But clearly, the engineer hadn't even ready the notes on the case before responding.  And, none of the things suggested would have uncovered the real problem, likely a logic bug in iOS.
    My advice now is to have the software engineering team rule out that there was an unresolvable state that a background process was fiercely trying to handle.  The iOS does not seem to know how to intervene and prompt the user with a requirement to upgrade their password.  If this does end up being the case, I would call it a logic bug, a perpetual exception that is not being handled properly.
    Anyway, I hope this helps you.

  • Battery life issues on iphone 5 with ios 6.1.4

    I had upgraded the OS on my iphone 5 to iOS 6.1.4 and now I am facing extraordinary battery drain. I left my phone at 35% battery life while going to sleep and when i wake up, after 8 hours, it has gone down to 8% and less. This was not the case before with the earlier version of iOS or my iphone 3gs. I have tried some tips and suggestions but I dont think those are really helping. Could someone please help me out as to what should be done in this case.
    Hope Apple is listening and intend to do something. My phone is brand new and not even a month old.

    No i do not have LTE network access at home.
    My cellular reception is quite good at home as well as work.
    Yes i am using an exchange account, gmail.
    This is what i have tried..
    turning off SIRI, auto adjust brightness, push messages, notifications, blah blah blah...
    Seeems like deleting and adding the mail account once again helped, as i am experiencing a better battery life today. I had read about this somewhere but weired that this could be a solution to a battery drain issue.
    But still I am planning to take the phone to a store to get its battery checked.

  • Battery drain with High CPU (v6.0 Bundle 3049) due to module net.rim.io.impl

    Hi,
    I upgraded my Torch (9800) a week ago, and have been noticiing battery drain issues.  The problem is NOT persistent, but is happening most of the times though.  I am currently on OS v6.0 bundle 3049 (v6.0.0.706, platforn 6.6.0.246).  My Wifi and Bluetooth are always OFF.  Only using the Bell network, for which I have all the 5 bars available.
    I have investigated further, and I found that the Blackberry System Software was the one running with the highest CPU - usually in the high 70s, to even high 90s.  And this was consistent over hours, until the battery was dead.  I have since removed any apps I suspecpected - such as Nice Office and LinkedIn.  But the problem still persists.
    Battery pull has been done multiple times, as well as I have checked, and there are are no OS updates available.
    Now, currently, only the basic apps are loaded (Alt-Back) : Home, Messages, BBM, Phone, Borwser.  All other apps are closed or exited.
    Investigating further into the modules within the BB System Software, I have found that the net_rim_io_impl, is the one consuming ALL of the CPU.  I am not sure where/what this module does - so I am unclear on what service within the BB I can turn OFF to get rid of the issue.
    Please see the following screen shots, the CPU for the System drops a bit, as Options uses up some, else, it goes back to 90s, if left alone :-
    And within the BB System Software :-
    Please assist and guide, with either a fix to the module, or else, via some workaround, wherein some service can be stopped or some setting can be changed to avoid this battery drain.
    Thanks!
    Solved!
    Go to Solution.

    Hello scindia,
    The following article should help you with maximizing the battery life on your BlackBerry® Torch™ 9800 smartphone:
    How to maximize battery life and free memory on the BlackBerry smartphone - http://www.blackberry.com/btsc/KB14320
    We hope this helps.
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

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