What is going on with my BroadBand!!! Help Please

Question

Ok so a few months ago my Broadband started acting up, every so often (30sec - 1Min Gaps) the Broadband light would flash orange and we would be unable to connect to the internet, and we would have to wait for it to go green again to continue using the internet, which I'm trying to workaround typing this now. But when my mum phoned up BT for help they told her that we no longer have internet with them, so that was Ok. So we wanted to get internet again and my mum decided to go for TalkTalk. But they told us that they couldn't connect us because of BT, so we phoned up BT to find out the problem, which turned out to be a waste of 4 HOURS! because it helped with nothing. So eventually my mum phoned up TalkTalk again and they said they could give us internet, which came at a surprise. So they signed us up and all that etc, and that was that. So we got the first letter through the door from TalkTalk telling us what we will be getting with their Broadband, a few weeks later we got another one though telling us that its taking longer than they thought to set up our broadband, within that time we also got our first bill, which according to them after we get, we should receive the router and equipment within a few working days. Which we still don't have. Now a few days ago we got a surprise, a bill from BT, telling us that this is the first bill for this account!!!!!. So we are paying two bills for two separate Broadband accounts .
So we phoned up TalkTalk after this, and we were put on hold, then after a while hung up on.
So could some one explain to me what were doing wrong? and we still have the problem with the Broadband!
NOTE: Also Yesterday the BT homehub switched off and the upgrading light flashed for a while? but even after this were still getting that problem were it disconnect's 

Answer 1

I think the first thing you need to do is ascertain just who your service provider is .....
Clearly, if that position is not clear, neither party will want to put resource into any investigation of the performance of the line.
From this forum's stand point you can email a moderator with what you think are your BT account credentials, and they can check the status of the account with BT, least ways then you'll know one way or another.
Once that is sorted you can then think about the issues with the line.
BT Forum Moderation Team <[email protected]>