What is going on with support

Question

Here is my issue. Post the hack back in October I have been trying to update my payment details without luck- my bank account coincidentally got hacked into a few days after Adobe announded the attack. My subscription is critical to my busness yet despite numerous attempts to change the details incluidng using the chats, phone calls etc the problem persists.
My real beef though is with the support or rather complete and utter lack of anything.
Trying to find any meaningful contact details in Europe has been very hard to find. I have used the chat but it seems to take an age before an agent comes online despite the green light saying that someone is available when you click on start chat. On the only slightly successful chat I had I was able to get hold of a UK support number. As I write this I have now been waiting 81 minutes for someone to answer the phone having initially ploughed through 5 option lists. I am currently waiting for a Live Chat to start but have been waiting 12 minutes for this. WHAT THE HECK IS GOING ON HERE? From a global company one expects at least a modicum of support here but this is quite frankly the most terrible support system I have come across and by a great margin. Time to buck up your ideas Adobe

Answer 1

This information is a couple of years old, so I can not vouch for how current it is.  But it may be worth a try.
ColdFusion's Dedicated Account Managers
October 9, 2007
http://www.forta.com/blog/index.cfm/2007/10/9/ColdFusions-Dedicated-Account-Managers
Just a reminder (especially for those of you whose experiences when calling Adobe sales regarding ColdFusion were anything less than stellar) ...
Adobe has dedicated ColdFusion Account Managers (in the U.S. and Canada), all they do is ColdFusion, and they can help with purchasing, EULA and pricing questions, and more. Here are the contact details:
For users in AK, AR, AZ, CA, CO, HI, IA, ID, IL, KS, LA, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, WY (West of the Mississippi), ping Jason Graves at [email protected] or call [phone].
For users in AL, CT, DC, DE, FL, GA, IN, KY, MD, MA, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV (East of the Mississippi) as well as Eastern Canada & Ontario, ping Dominick Conte at [email protected] or call [phone].
[revised]