What is going on with technical support?

I have been on the phone for over 2 hours trying to get ahold of technical support.  Then I get disconnected and need to dial back in.
What is going on with technical support?  The handful of times when I needed to open a trouble ticket with ADOBE, it was a reasonable amount of time.
I hope this is not an indication of the current direction of the company.  I have used Coldfusion for over 8 years and have never had such a horrible experience.

This information is a couple of years old, so I can not vouch for how current it is.  But it may be worth a try.
ColdFusion's Dedicated Account Managers
October 9, 2007
http://www.forta.com/blog/index.cfm/2007/10/9/ColdFusions-Dedicated-Account-Managers
Just a reminder (especially for those of you whose experiences when calling Adobe sales regarding ColdFusion were anything less than stellar) ...
Adobe has dedicated ColdFusion Account Managers (in the U.S. and Canada), all they do is ColdFusion, and they can help with purchasing, EULA and pricing questions, and more. Here are the contact details:
For users in AK, AR, AZ, CA, CO, HI, IA, ID, IL, KS, LA, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, WY (West of the Mississippi), ping Jason Graves at [email protected] or call (858) 847-7541.
For users in AL, CT, DC, DE, FL, GA, IN, KY, MD, MA, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV (East of the Mississippi) as well as Eastern Canada & Ontario, ping Dominick Conte at [email protected] or call (858) 847-7451.
[revised]

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